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palata · 8 months ago
First, there is a huge difference between art and engineering that the author completely misses.

Because most people are not competent to judge the quality of two similar product does not mean they don't care about quality. They just usually can't tell, so they go for the cheaper (which has a higher probability of being worse). And it drives the prices down, and the quality with it. Or it reinforces monopolies, because only those who already produce at scale can produce better quality at lower price.

But if there was a way to correctly tell people: "look, this smartphone is 20% more expensive, but it will last twice as long and it will be more convenient for you in ways you can't understand right now", nobody would go for the worse quality, right? The problem is not that people don't care about quality, it's that they are not competent to judge it and marketing does the rest.

Then the article talks a lot about art. Interestingly, the author says "I'm pride to not understand art, but let me still explain to you how it works". And then proves it by giving contradictory examples like "people don't care about quality, they will just listen to ABBA or go to the Louvre". You have to not understand ABBA or what's in the Louvre to think like that.

So here is my rant: it's okay to be proud to not be knowledgeable about stuff. But then don't be surprised if people notice that you have no clue if you write about it.

(Yes, I noticed the irony of writing a pedant comment about a mediocre article that prides itself in being mediocre and criticises pedantry :-) ).

graemep · 8 months ago
I agree. I have made a lot of recent purchases of things for which I would be willing to pay a premium for something better (e.g. more durable washing machine) but where I settled for cheap and not obviously bad because I do not know how to verify the more expensive option is actually higher quality.

> And then proves it by giving contradictory examples like "people don't care about quality, they will just listen to ABBA or go to the Louvre".

True. IMO what is in the Louvre is of higher quality than anything you are likely to find in "some little art gallery showcasing new artists". Is the article seriously arguing that it is probable that some little gallery will have works better than the Mona Lisa?

iamflimflam1 · 8 months ago
The problem is that nowadays even companies that have/had a reputation for high quality are cutting corners to increase their margins.
indigoabstract · 8 months ago
I'm not sure if quality is objective or subjective, especially when referring to art.

I read this anecdote somewhere:

A visitor to the Louvre in Paris viewed the renowned Mona Lisa and stated loudly: "That painting is nothing special. I am unimpressed." A curator who was standing nearby said: "Sir, the painting is not on trial. You are."

Could have said the same thing about "Starry Night".

tshaddox · 8 months ago
Which washing machine did you get? I researched them a bit last year when I needed to buy one (for the first time in my life) and my takeaway was basically that all the "premium" models are crap now too, except perhaps for a few quasi-commercial models (Speed Queen comes up a lot) that are probably more reliable and repairable but also loud and rough on clothing.
nox101 · 8 months ago
> "look, this smartphone is 20% more expensive, but it will last twice as long and it will be more convenient for you in ways you can't understand right now"

That is not the proposition. A Motorola Moto G Play is $110 no contract. The cheapest iPhone is $429. It's is not 20% more, it's 4x more. My sister got a Moto G Play this summer. She's perfectly happy with it. She's got a family of 5 so $550 for 5 phones is quite a deal compared to $2145 for 5 phones.

The Moto G Play also has a micro-SD slot so she can take it to 512gb for $40.

palata · 8 months ago
I am not sure what point you are trying to make.

I made an example to explain what would happen if consumers had a way to know, for sure, the quality of a product.

I didn't mean for you to take my example, try to find smartphone models that may match and then come back to me saying "your example is wrong because I can't find those models in real life". The whole point of my example was to share an idea, not to sell a smartphone.

AnthonyMouse · 8 months ago
> A Motorola Moto G Play is $110 no contract. The cheapest iPhone is $429. It's is not 20% more, it's 4x more.

But this is the market failure.

If you ask a normal person why they should care about having a phone with drivers in the mainline kernel tree, they don't even know what you're asking. But the answer is, because then it can keep running the latest version of stock Android indefinitely, instead of being forced to buy a new phone over and over.

At which point a 20% difference in the hardware price will be relevant, because if you want to keep the phone a long time you'll want the one with 16GB of RAM instead of 4GB -- which is fine because RAM is under $1/GB.

But since the average phone customer doesn't know this, the phone they want isn't even available and their choices are the cheap phone which will be out of support in less than a year or the one that costs four times as much up front and will still be out of support before they otherwise actually need a new phone.

marcosdumay · 8 months ago
The phones market is completely distorted by several kinds of anti-competitive and purposeful social-engineering forces.

For a start, it's not a given that the Moto G Play has a lower quality than the iPhone. If the market was competitive, there would be comparable alternatives on every dimension, but it isn't, and those can't be compared.

EVa5I7bHFq9mnYK · 8 months ago
That is not the proposition. For $15/month savings her child will be ostracized at school because of the blue message box. Is it worth it?

Phones have outsized influence on our lives. A phone costs 1/10 as much as a car per month, but we spend more time with them, and most younger people today would rather give up their car than their phone.

Better screen quality will more than pay itself in optics prescriptions later in life. Batter quality photos you take today will stay with you for the remainder of our life, and past it. Longer battery life would mean avoiding a lot of unpleasant situations.

mirekrusin · 8 months ago
To answer this question properly she would have to use both and then make a judgement, no?
throwup238 · 8 months ago
> But if there was a way to correctly tell people: "look, this smartphone is 20% more expensive, but it will last twice as long and it will be more convenient for you in ways you can't understand right now", nobody would go for the worse quality, right?

Wrong. Most of the population is limited by cash flow so that extra 20% they get to spend on food today is worth more than the quality of the phone a year from now. That’s a problem for tomorrow, hunger is felt now.

That’s why most people choose the cheap option, not some inability to evaluate quality.

rcxdude · 8 months ago
I think this is less common than you would assume. Yes, there is a 'poor tax' on low quality items that are more expensive in the long run, but also people have gotten burned enough times paying more for an item that still turned out to be crap, so it's hard to justify taking the risk on such an investment.
nuancebydefault · 8 months ago
On average, the people I know to have expensive phones and very big TVs are a lot poorer than the people with cheaper phones. The former eat domino's pizzas. There's a lot more psychological effect at play than just price and amount of food in the table.
palata · 8 months ago
> Most of the population is limited by cash flow so that extra 20% they get to spend on food today is worth more than the quality of the phone a year from now.

Most of the population in the US has an iPhone. If you were right, they would most definitely have a cheaper phone.

MoreMoore · 8 months ago
A significant number of people have enough money that they can decide between options that cost less or more. Otherwise we wouldn't have $2000 phones or TVs that range from $500-100.000. If the number of people with sufficient budget to choose between options was so small that we can ignore it in this discussion, no manufacturer would bother with market segmentation.

However, they do bother, so it's wrong to just assume baseline that most people just care about the cheapest option because that's all they can afford and that we shouldn't bother.

Many of us strive to get the best possible deal within a budget which satisfies our preferences and delivers a certain amount of quality. The fact that most of us don't have an unlimited budget makes it all the more important to us and this discussion that manufacturers can skimp on quality in a way that's unrecognisable to 99% of the market until a certain amount of time has passed. This has other consequences than just "it's cheaper but it's shitter and we don't know how much shittier". It allows utter bullshit like "I bought this $200 Xbox controller and the bumper broke after 3 months and I got it replaced twice and now the replacement is broken again after another 2 months". And all we can do is shrug because that's just what modern manufacturing is like. Skimping on everything while setting a price point as high as they can get away with using marketing.

Dylan16807 · 8 months ago
Lots of the population isn't paying up-front for their phone, and the monthly fee on a longer lasting phone would be lower in a competitive market.

Deleted Comment

braza · 8 months ago
> The problem is not that people don't care about quality, it's that they are not competent to judge it and marketing does the rest.

I disagree with this.

Just a small background: I was around in some of the cultures that value quality (e.g. Switzerland, Germany (in some aspects), Nordic countries, etc.), and the biggest issues that I have with the modern concept of quality are 1) quality is not property anymore but instead is something that "someone needs to tell you 'cause you're not capable to see for yourself" and it gives not only a lot of avenue for status signaling but as mechanism that I call "veil of sophistication and exclusivity," and 2) due to the economies of scale, lack of education in terms of taste (aesthetics), and due to the number 1) most of the quality industry became a pervasive mechanism to place huge premiums that does not match with the marginal utility.

One simple example that I can think of is about the car industry, specifically the German auto industry for luxury cars.

With the new competitors from China and the US, several people are perceiving that, in relative terms, those new competitors are bringing more perceived and felt quality in comparison with the European brands.

Some editions of Mercedes you pay more than 100K in a car with a lot of plastic in its finishing, very dubious vehicle dynamics (if you're outside of the nice german/european roads) or if you need to operate in the 40% vehicle performance, awful spare parts coverage outside of Europe, and way inefficient (due to sandbagging and green washing) engines in terms of performance x value.

I can go on and on bringing several examples of this "Premium Scalping" in a lot of products: Beer, Wine, Fashion Industry, Watches, etc.

palata · 8 months ago
It feels like we are not talking about the same thing. I totally agree with you regarding "luxury". Buying a luxury Swiss watch can be somewhere between status signaling or art; you don't need a luxury Swiss watch to get sufficient time precision.

But I was talking about quality: how does one compare two laptops costing respectively 400$ and 800$? It regularly happens to me that friends ask help choosing a laptop. Sometimes they blindly trust me when I say "in your situation, I would buy that". Often though, they're more like "okay but you like computers so of course you would want a 'rolls-royce', but for me I think the cheaper one will be enough". Where actually my opinion was that both are not good enough for me, but the cheaper one is a piece of crap for everybody and the less cheap one is good enough for this particular friend.

The thing is, I can't blame them for not knowing how to compare two laptops. And the one thing they understand is price: they see two laptops that look similar, and one of them is half the price. The assume similar quality and therefore go for the cheaper.

Again, it's not that they don't care about quality, it's that they fail to estimate it.

prmph · 8 months ago
I'm not sure how you are disagreeing with the comment you are replying to.

> With the new competitors from China and the US, several people are perceiving that, in relative terms, those new competitors are bringing more perceived and felt quality in comparison with the European brands.

So you agree that when people can actually perceive quality, they car about it, right

dnate · 8 months ago
Didn't you just prove their point / agree with your post? The German car pricing example fits right in the "people can't judge quality adequately and marketing does the rest" narrative:

People buy overpriced cars that are not actually high quality.

or

You/marketing are telling me about how these chinese cars are higher quality and I should by them. While most people have no Idea whether "green engines" are good or bad. I could take your word for it and believe that they are inefficient. But that sounds bogus given that efficiency is a cornerstone of "green".

NoMoreNicksLeft · 8 months ago
For the tools that we use day-to-day and week-to-week, it should be impossible for us to not be a judge of quality. A have a tale of ladles... those pieces of kitchenware that we use to slop soup into our bowls. For years and years, I'd only had really horrible, shitty ladles. Those plastic-handled, plastic-everything-ed pieces of garbage that Walmart buys in volume for 3 cents each and sells for $12.99, you know the ones I'm talking about. With bizarro neon-green colors that are so flexible that you know there must be three dozen banned-in-the-United-States plasticizers in them.

And if you could find one that's just plain stainless steel (with or without a nice wood handle), it was paper-thin steel, stamped into shape, that no one had ever bothered to grind/polish the burrs off the edge.

Then, just a few weeks ago, my wife and I were checking out this tiny little Korean grocery store. And the owner apparently orders everything from some Korean supplier. He had several different sizes of ladels. Stainless, in what must be 3/16ths, all the edges soft and beveled. The shape was nice too, not something rough and rushed, but looking like someone who cared about design actually spent time on that. And the small one was like $3.89 and the large was $7-something. This did not come from a Chinese factory.

Am I a world-renowned ladle expert? Do I have a PhD in ladelology? No. Hell, as a utensil, it's probably one that I only use twice a year. I couldn't design a die to make one of these, I couldn't tell you if the hydraulic press needed to be 50tons or 250tons, I'm not very knowledgeable at all about any detail that matters. I just care (some interesting psychology there... childhood trauma or something).

I don't think anyone needs to be especially qualified to judge the quality of products that they do or will use. Everyday experience should suffice, and the only people who might not manage that are kids who have just recently graduated and mama's not doing their laundry for them anymore.

palata · 8 months ago
I understand that you generally agree with me: people care about quality.

> I don't think anyone needs to be especially qualified to judge the quality of products that they do or will use.

In your example, though, what you have done is try multiple models over multiple years, while the use-case hasn't changed one bit. So you have found an example where you could actually test multiple products yourself, and then decide which one you like better.

Many times it's not like that. If you buy a smartphone today, you can't test 4 different models for 2 months and then choose. So you will have to pick one. And in a couple years, when this one is not good enough, you will have to buy a new one. But everything will have evolved: websites will be even bulkier and slower to load, mobile apps will be more Javascript wrappers on top of cross-platform frameworks etc etc that made them faster to write, etc. So the new phone you will buy will not compare to the old one, because it won't live in the same world.

Therefore you end up in the same situation: you need to buy a smartphone, you can test 4 different models for 2 months, and you don't know if the ones that are more expensive are better.

geodel · 8 months ago
For long time I used to think about crappy ladles and why steel ones in decent shapes not available in US stores. The kind that I had in India would last lifetime. Finally I found these kind of things in webstaurant store. Seems this kind of stuff is readily available in catering/ restaurant supply stores. Things mainstream stores sell is all inspired from Tv, media celebrity cooking etc. This stuff is more fragile but supposedly fancy looking. I now have stuff more practical, reliable and all steel (or at least part that touch food) from catering stores.
marcosdumay · 8 months ago
> nobody would go for the worse quality, right?

Some people would, some people wouldn't. Informing people is still important (and something that has been actively destroyed basically everywhere, for decades), so people can make the best choice for their situation.

Also, some people won't make the best choice for their situation. That's also ok for most choices.

palata · 8 months ago
Sure, but that's not quite what I meant.

I meant "if you could provably show them". Of course, if I tell you "this one is 20% more expensive but it will last twice as long", you have no reason to trust me. But that's a problem of trust, not a problem of how much you care about quality.

If quality provably means it's cheaper (because it will last twice as long), then it's completely irrational to buy the lower-quality, more expensive one. The whole idea is that people don't have a way to know about the quality for sure in advance, so they can't take the decision based on that.

maxerickson · 8 months ago
Economics has the idea of expressed preferences.

So for instance, with that framework, if you choose the cheaper item instead of the inconvenience of understanding the tradeoffs between the items, you obviously care less about quality than price and convenience.

palata · 8 months ago
You would be right if it was possible to estimate the quality of the items.

But it generally is mostly impossible. Of course you can read about the products, you can read reviews, and then you can build some kind of belief around that. "From what I read, and assuming that the company doesn't bankrupt suddenly, and assuming that they won't deploy an update that erases all my data, I believe that this one is better". But that's a belief: you don't know anything about the hardware that is inside (other than a list of a few high-level components you think you understand, maybe) or about the software that is running inside.

rcxdude · 8 months ago
Yes, but that's because the cost of evaluating the quality is very high, often infeasibly so.

(Seriously, it's pretty difficult. Read reviews? They can give some idea, but it's rare that they do any rigourous testing, and they can be corrupted. Have a brand or specific model that you like and has a good reputation? How do you know they haven't started to cash in on that by cutting quality but still charging the same prices?)

graemep · 8 months ago
IMO that is economists trying to argue that the market is working when the market is actually failing.

If people would like to be informed of the tradeoffs but do not have the information the end result is not optimal.

bluGill · 8 months ago
In the case of phones lasting twice as long may not be a good thing. There are many phones out there that are old enough they don't have 5g which is standard even on the cheapest phone now. All 3g phones are junk today because no towers exist they can talk to - probably no phone left as 3g, but plenty of cars are still 3g only and thus cannot phone home (farmers paid to upgrade their tractors because they find their tractor calling home useful - the radio itself was designed to run for 50 years, but it was still obsolete)
teaearlgraycold · 8 months ago
Is it just me or is 5G not an appealing feature? When I had good 4G signal I never felt limited in terms of speed. Now that I have 5G everything’s the same. What more am I going to do on my phone besides watch one 1080p video stream?
s1megguy · 8 months ago
"look, this smartphone is 20% more expensive, but it will last twice as long and it will be more convenient for you in ways you can't understand right now", nobody would go for the worse quality, right?"

But that assumes if you pay more quality increases as well. But that is not always the case. Case in point my iphone which has display issues within 2 yrs and apple is expecting me to pay half the price of the device to fix it. Against my old android which is 4x cheaper and still working great after 2 yrs.

Quality should not be associated with price.

palata · 8 months ago
> But that assumes if you pay more quality increases as well.

It's just a thought experiment. In this situation, people would probably go for the higher quality, because they would know it's higher quality.

In reality, it's very hard to assess the quality of a product, that's correct. And that's my point: people do care about quality, it's just often very hard to have a good idea about it.

eddyzh · 8 months ago
>But if there was a way to correctly tell people: "look, this smartphone is 20% more expensive, but it will last twice as long and it will be more convenient for you in ways you can't understand right now", nobody would go for the worse quality, right?

I am not sure if we are living in the same world. No most people absolutely do not make rational choices like that. No matter how you tell them.

Most importantly what you think is best for people is stil a perspective. Especially in the context of tv.

palata · 8 months ago
I find it incredible how many times I have to re-explain this. Between those literally trying to find which model of smartphone costs 20% and lasts twice as long and those telling me "there is no point to wonder, because we can't know in advance if it will last twice as long".

Let me restart: the article says that "most people don't care about quality". I disagree, and offer a thought experiment. It is not real, it is just a way to share an idea. "Imagine a world where a person is offered a choice between two smartphones, where one is 20% more expensive but will last twice as long. Imagine that this person confidently knows this (it is impossible in real life, but let's imagine it for the sake of this argument). And obviously, imagine that the person does not have an irrational reason that will completely ruin the experiment, like someone putting a gun on their head and telling them which one to buy. Do you think that this person will say "I will take the one that is obviously worse, because I am completely irrational", or do you think that this person will say "well, the more expensive one is apparently a better deal due to the quality guarantees I know to be true"?

The point that I am trying to make being: quality matters to people. It's not the only thing that matters, and they don't always have a way to know about the actual quality of whatever they buy. But if they could know about the quality, then it would probably be part of the decision process. Therefore it feels wrong to say "most people don't care about quality".

In real life, people don't buy the better quality products, that's a fact. But it does not mean that people don't care about quality.

bryanrasmussen · 8 months ago
>nobody would go for the worse quality, right?

people who cannot afford to go for the better quality would, in fact where Smart phones are concerned I think it is commonly considered that for most metrics iPhone is better and people often buy Android because they cannot afford iPhone (of course except for specific subsets of HN who will not buy Apple for various social/cultural reasons)

palata · 8 months ago
> I think it is commonly considered that for most metrics iPhone is better

I would debate that.

One thing is that iPhone is one, whereas Android is thousands. It's easier to trust an iPhone than a random Android phone. But there are certainly really good Android phones that are cheaper than iPhones. It's just hard to estimate the quality, again.

flawn · 8 months ago
I know you are not probably part of this group - but can we stop just comparing Android to iPhones? There are Android Devices which are in a lot of metrics way better than an iPhone and vice versa a lot of iPhones better than a big set of Android devices. But still, depending on different factory like price, ecosystem, habit etc., people go for one or another. It's not 2010, where iOS has been the only (relatively) mature OS.

Really not an Android Fanboy, and had devices from both worlds but this one thing is bugging me out as it is just a blatant product of Apple's "our devices are better because our name is on it" marketing - and it's bugging me out.

dqft · 8 months ago
This is the most natural thing I've found here in a long long time.
gspencley · 8 months ago
Agreed. This is the part of the article that I really took issue with:

> You may take pride in your craft, but the majority of people physically cannot notice the difference between good and bad design. Not even subconsciously.

Particularly the "not even subconsciously" part thrown in at the end. Because, if this were true, then YouTube creators would not pour an insane amount of effort into the THUMBNAILS of their videos. Marketing talent would not study human psychology and do A/B tests to figure out why certain ads sell products and others don't.

There is so much theory and study behind design, attraction, pattern recognition, contrast and standing out from the crowd that even though the average person doesn't necessarily notice how these strings are being tugged on, it doesn't mean that they aren't having an influence .

And I don't even mean to this to say "we're all sheep being brainwashed by corporations." That's actually far from my point. My point is that attention to quality affects the user experience regardless of whether the user can recognize or articulate WHY.

In a photograph, and think about YouTube thumbnails as a good working example, the "mise en scene" is critical for supporting the clarity of the message. There's a reason that the majority of thumbnails contain pictures of peoples' faces: the human brain is distracted by faces... so if you're trying to pull attention to your thumbnail, it's a good method. Why are these faces usually obnoxious? Because the facial expression also communicates the tone of the content and how the viewer is intended to feel about it. The ALL CAPS sections in titles and captions, while annoying, also has a purpose: to highlight key words that describe the promise of the video.

All of this speaks to the quality of design. And users might not know why they prefer certain designs over others. Why certain websites sell products and others don't. Why certain videos and articles get clicked on while others don't. That doesn't mean that, therefore, "most people don't care about quality." It means that, like you said, most people don't have the relevant domain expertise necessary to be able to judge why the quality of one design "feels" better than the quality of another.

stonemetal12 · 8 months ago
>Particularly the "not even subconsciously" part thrown in at the end. Because, if this were true, then YouTube creators would not pour an insane amount of effort into the THUMBNAILS of their videos. Marketing talent would not study human psychology and do A/B tests to figure out why certain ads sell products and others don't. ...

>There is so much theory and study behind design, attraction, pattern recognition, contrast and standing out from the crowd that even though the average person doesn't necessarily notice how these strings are being tugged on, it doesn't mean that they aren't having an influence .

I think that is the point he was trying to make. Marketers have done all that study to completely destroy the ability of "the majority of people physically cannot notice the difference between good and bad design. Not even subconsciously." Having destroyed the ability to tell shit from shinola, they are now free to sell shit at shinola prices.

dpkirchner · 8 months ago
> > You may take pride in your craft, but the majority of people physically cannot notice the difference between good and bad design. Not even subconsciously.

> Particularly the "not even subconsciously" part thrown in at the end.

It's a bit of a tautology: people don't notice things that are targeted to guide them subconsciously. I don't know if that's the point the author was making; either way, it was kind of weak.

tsimionescu · 8 months ago
You're confusing marketing of a product (and the quality of the design of the marketing) for design of the product itself. The articles is claiming that most people will not notice, even subconsciously, if, say, a laptop is well designed (say, whether it has a robust body, whether the keyboards clack, whether the function buttons and inputs are placed in usable places).

This is completely orthogonal to whether the marketing campaign for said laptop is well made and hits certain conscious or unconscious buttons to make you want the laptop.

Now, I don't agree with the author, but the reasons are completely different. I would say that differences in design that end users don't notice are not relevant. Any design school that holds that one design is better and another is worse where the end users of those products wouldn't notice the difference is, by definition, a form of snobbery and a bad school of design.

_rm · 8 months ago
I think more accurately: it takes them a while to learn to judge quality, and in the meantime "at least it's cheap".

Also most people can't actually afford quality, even if they're aware in the long run it's more economical. Same reason pay day loans exist.

Yes buying one solid dining table that'll last a lifetime sounds great, but a poor person just doesn't have that dining table budget.

So I think many of these articles come down to middle class cluelessness, and sometimes narcissism. They either can't understand the situation of the poor, and so come to the conclusion they don't care about quality. Or they're fully capable of understanding but don't want to let this opportunity to subtle brag their superiority go to waste.

pb060 · 8 months ago
Serious question: how do you understand ABBA? Because I consider music listening a journey and songs that I dislike now might be my favorite ones in the future. But I really don’t know how it could lead me to like ABBA.
tsimionescu · 8 months ago
ABBA is one of the most iconic and beloved pop groups in history, whose songs are still enjoyed by a good chunk of the planet, 40+ years since they were first released. I'm not sure why it's baffling that you too could find something to enjoy about them, when so many people clearly have and still do.
palata · 8 months ago
Is it ABBA in particular, or do you not like the style in general?

Because there is a difference between quality and preference. You can totally dislike the Mona Lisa, but in its style, it would be very hard to say that it is not high quality painting.

And that brings me to another point that I think goes against the philosophy of the featured article: music is acquired taste, if I can say. We generally don't like music we don't understand. Some styles are easier to get (maybe because the music is just easier, or because it's broadcasted everywhere you go), some are harder. I like a lot of different styles of music (from classical to metal through rap, pop and jazz, etc). But in each of those styles, I did not immediately like everything. Of course there is good and bad quality, that's one thing. But the other axis is what I could understand of the style.

In rap, I started with very melodic songs, and then I started to get the rhythm and flow, and then downright the culture and the meaning of what they would say. I still don't like everything, but vastly more than I used to.

In jazz, I liked big bands and "soft" stuff like this until I started studying jazz. I forced myself to listen to jazz styles I really did not enjoy, up to free jazz. I regularly listened to good quality songs (I had to trust my music professor about the quality, of course) in those styles for a few months. And after a while (and I can't say precisely when it happened), I started enjoying some of those, until I could enjoy songs in all of them. Again, I don't like everything, but by learning and getting used to new styles, I got to enjoy them as well.

Of course, in doing all that effort, I improved my musical expertise. So I am now more critical about quality, which I feel like I compensate by being more open to very different styles. By voluntarily staying ignorant, I doubt the author enjoys all styles of music. So maybe they don't ruin the low-quality music of the style they are used to, but on the other hand they miss the high quality music in all the styles they are not used to :-).

grajaganDev · 8 months ago
Those women's voices are incredible.
TacticalCoder · 8 months ago
He also completely misses the point here:

> Audiophiles complain about MP3 compression and crappy headphones. Most of us just want to listen to our tunes, not listen to the equipment.

I won't even bother. It's not possible to discuss with people having such bogus opinions.

pockmarked19 · 8 months ago
Title is patently false. The first part of the article boils down to "most people aren't pedants". The second part is mostly irrelevant because the Netflix pivot to "casual viewing" is a bid to enter a new market. Their viewership (and stock) would immediately tank if they switched exclusively to "casual viewing". TFA acknowledges this when elevating ABBA against something "no one has ever heard of". The insinuation is that popularity equates to quality whereas the opposite is true.

It just takes time.

Contrary to popular rhetoric, people are neither as dumb nor as smart as you might think.

> Fashionistas decry the homogeneity of modern dress. Most of us think jeans and a t-shirt are basically fine.

Again, most people are neither pedants nor purists.

I think that's the actual point TFA makes, but they chose an inflammatory title.

Spivak · 8 months ago
This post is really funny to see written by an engineer, an entire profession dedicated to the art of measuring precisely the lowest quality we can use while still accomplishing the task.

Having discerning taste is a vice not a virtue. I actively try to limit the number of areas where my taste is ruined by high quality because it makes me noticeably worse off. My life isn't better for experiencing better quality, it's worse for the other 99% of the time.

Now I have to buy the name brand which is more expensive, now I'm focused on all the schlock-y writing of the latest Marvel movie I'm at with my friends instead of enjoying it, now I can't unsee the damn keming or blurry fonts on everyone's computer but mine. Don't be the hi-fi nerd whose ears will be put through a cheese grater any time you hear music through cheap speakers for the rest of your life. Ignorance really is bliss.

furyofantares · 8 months ago
> My life isn't better for experiencing better quality, it's worse for the other 99% of the time.

IMO it is possible (and I believe I have done it with effort) to achieve a high level of appreciation for popular, common, basic, what have you things, while also having a high level of appreciation for high quality things.

I completely agree that being unable to enjoy things is a negative, and if lots of people can enjoy a thing you might be better off working out how to also enjoy it. But you can do both.

bee_rider · 8 months ago
Does knowledge of good things necessarily make bad things painful? I have cheap earbuds for listening to podcasts or walking around and listening to music, and then some ok HIFIMAN headphones on some midrange dac/amp. Maybe I’ve been too mobile lately, but I find that I get enough time on the earbuds to provide a frame of reference that lets me really enjoy the headphones. It is a nice little experience once in a while; to put the headphones on and really notice the difference.

It is possible I haven’t gotten far enough into the audiophile “hobby” to achieve miserableness. But, I wonder if it is enough to save yourself by staying grounded in a more reasonable frame of reference.

tonyedgecombe · 8 months ago
I remember an article posted here that showed that wine aficionados enjoyed drinking wine less than the average person does.

I have a feeling that the best strategy is to avoid the bottom 10% of any market because that is guaranteed to be garbage. Beyond that it doesn't really matter.

nogridbag · 8 months ago
I think it's both. I never switched on 120hz refresh rate on my phone because 60hz never bothered me. I also know, if I switch to 120hz I won't be able to view 60hz phones anymore without it bothering me!

But there's some things where buying higher quality definitely offers a much better experience. Everything from soap dispensers to vacuum machines - higher quality ones will save time, look better, last longer, be easier to maintain, etc. Cheap ones will break, be a hassle to use, etc. As I'm writing this though, maybe this is actually in agreement with your post. Those quality issues are frustrating "for me". And one might assume needing to replace 5 out of 6 soap dispensers after 3mo-2yrs would be universally frustrating for all people. But perhaps that's not the case and people simply aren't bothered by these things.

badpun · 8 months ago
> now I'm focused on all the schlock-y writing of the latest Marvel movie I'm at with my friends instead of enjoying it

Not enjoying crappy Marvel movies any more is a feature not a bug, it means you're growing as a human being.

palata · 8 months ago
The problem being that if you truly enjoy something, you will end up becoming better at noticing quality.

Learning to understand music so that you can show off in society is (IMHO) stupid because you ruin your ability to enjoy "average" music. But if you really enjoy music, you're doomed to improve your understanding of it and start becoming more critical regarding "poor" music, however popular it is.

evantbyrne · 8 months ago
What is the motivation of emulating an ascetic lifestyle by consuming low quality goods? It sounds like you're doing it to save money rather than reduce total consumption, but for what greater purpose?
exceptione · 8 months ago
>> Most of us think jeans and a t-shirt are basically fine

They are, but with one caveat: you need to have the right figure to pull it off. An important role of the suit is to hide loss of physique. That is why in general the youth can wear jeans and t-shirts, and older people often cannot.

lotsofpulp · 8 months ago
No one is hiding their loss of physique with a suit. You can see it in most people’s faces, and the 1990s era suits where one could have hid abdominal fat have long been out of style.
levocardia · 8 months ago
Agreed, article is totally wrong. Read any Amazon review for a cheap household product and you'd conclude that people have outrageously high expectations of quality.
buildsjets · 8 months ago
Most people don’t write Amazon reviews. Only picky, whiny, complainey people take the time to write Amazon reviews. Or leave Hackernews comments.
kube-system · 8 months ago
Regardless of whether or not your point is right -- I don't think Amazon reviews are a good yardstick for this. Product reviews are a tiny but noisy minority, who may or may not even act in line with their grievances. (i.e. some people just like to complain) A better metric would be return rates and/or sales figures.
what · 8 months ago
That’s not people having a high bar for quality. That’s Amazon being absolutely flooded with low quality products to the point you can’t find anything of even decent quality.
forgetfreeman · 8 months ago
If by outrageously high you mean standard expectations from a generation ago I'd be more inclined to agree. I expect to get a minimum of 15 years of service out of a major appliance and really they should last indefinitely with repair and maintenance being a viable option. I expect tools to be made well from the correct materials, properly heat treated where applicable, and for them to withstand at least a decade of borderline abuse, generations under nominal household workloads. I expect any item of furniture I purchase to permanently resolve whatever issue that item of furniture resolves. I shouldn't have to replace a bookshelf in my lifetime.

The thing is all of these expectations have been casually met with retail goods within living memory. Dude says nobody cares about quality, I'd counter with there are a few generations rattling around that haven't encountered it often enough in life to come to expect it.

MattGaiser · 8 months ago
I would be interested in knowing if any of those people change their behaviour though. What people say is irrelevant. Do they actually buy differently?
snakeyjake · 8 months ago
If the article was wrong, those reviews wouldn't even exist because people would never assume that the HOODOOVOODOO-brand product that's 1/4th the price of something that's not named by a passphrase generator is any good due to a basic understanding of how the world works.

And Darn Tough would have a monopoly on socks.

People only care about cost. The #1 irrefutable indicator of this is airline ticket prices: if Airline A charges $117 for a ticket and Airline B charges $110 but will also kick you in the nuts and nickel-and-dime you for everything to the point that it actually costs more in the end than Airline A...

...people will choose Airline B every time.

The vast majority of people will search for a flight, sort by price, and buy the cheapest ticket no matter what.

Freedom2 · 8 months ago
> most people aren't pedants

They should come visit HackerNews once in a while :D

forgetfreeman · 8 months ago
Ooof. Also god I miss n-gate.
registeredcorn · 8 months ago
I must be dense, what is TFA? I thought it was the blogger, but it looks like his name is Terence Eden. I feel like I'm missing something obvious.
datadrivenangel · 8 months ago
The effing Article (TFA)
zmj · 8 months ago
"the fucking article"
ricardobeat · 8 months ago
Such a dire outlook. There is a huge chasm between Domino's and great pizza, and between great movies and Netflix assembly-line productions. A lot of people care enough to land somewhere in between, not at the lowest common denominator. There is room for both pop culture and art.

The comment on the photography is also clearly misguided: people might not be able to explain why, but the vast majority will feel that the more professional picture is pleasing/better in some way.

My take: people "don't care about the details" when it's beyond understanding, but the outcomes are still materially different and meaningful at a subconscious level. Ask anyone on the street to name a movie Elvis was in... meanwhile [insert your favorite movies here] still show up in popular vote even decades after going out of fashion. Selling mediocre products might be more lucrative, but not everything is about money.

nemo44x · 8 months ago
When I lived in NYC I had access to great pizza and I would take advantage of this. But there were times when I wanted Dominos (usually a hangover or similar state of mind/body) and I'd just order it because it's a totally different thing. I don't even know if I'd call it pizza (their pan pizza, etc) per-se but rather a simulacrum of pizza that was engineered to stimulate very primitive impulses in my brain.

Every now and then being trashy is nice.

bluedino · 8 months ago
I know I didn't go to the right places but all the pizza I had in NYC was either bad, or bad and expensive. So while there is good pizza there, there's also a ton of bad pizza where I would have rather had <chain pizza> because at least I know what I was gettting.

Now the bagels on the other hand...do bad bagels even exist there?

ziml77 · 8 months ago
As someone who lives in the NYC area I feel the same about Dominos. It's different from what I really consider pizza, but sometimes it's exactly what I want and that's totally fine.
adamc · 8 months ago
My take is that the differences matter according to purpose. If I'm eating a Big Mac to avoid being hangry, the fact that it isn't a gourmet experience may not matter to me.

If I'm putting on a movie as a distraction to have sound in the background -- perhaps I am only half-watching it as I do other things -- I may not care that isn't all that good. I might not notice subtle characteristics anyway.

There are levels of quality -- e.g., level 0 of the hamburger might be ending hunger -- and how much they matter depends on your purpose. If I'm looking for a movie to inspire me or make me think, that's different from playing something in the background as I clean the apartment. Etc.

crabbone · 8 months ago
Nah. You misunderstood OP about photography. There's a level in photography, as is in many other fields, where it's good enough to be used in print or on the Web without it being a major disaster. Anything beyond that will only speak to professional photographers, and not to all of them at that.

In other words: yes, there's a bar you need to pass, but it's low. Anything beyond that is not accessible to the general public, it will never know the difference. There are very few areas of expertise where anyone can easily measure / understand the quality. In most areas the only way to know is to rely on experts, subconsciousness isn't going to help you there, just like you wouldn't be able to divine the composition of the concrete with which the house was built prior to it possibly collapsing (if the concrete was low quality) without knowing how to use the tools necessary to measure that (subconscious level isn't going to help you here).

Even for professionals, testing for quality is very hard because of how many factors come into play, and how to weight those factors against each other, and often the impossibility or expense associated with testing. It's beyond naive to think that subconsciousness will somehow solve this problem...

HeyLaughingBoy · 8 months ago
I've spent most of my software career in the Medical Devices industry. One point that stands out to me is when a previous employer released an instrument and Marketing focused on its high quality, only to find out that customers (large hospitals and medical labs) didn't care about quality.

Made no sense: it's a medical instrument. Who doesn't care about quality?

Well, digging deeper, they found that the customers simply assumed that by virtue of being FDA approved, pretty much everything had a similar quality level (pro-tip: no!) so us providing them with White Papers attesting to high quality didn't move the needle on their purchase decisions.

Yeah, there's a bar and often it's much lower than you think it is.

awkward · 8 months ago
The problem is that all of the qualia that can only bee seen and articulated by a professional practitioner aren't necessarily stacked in a heap. It's more of a Jenga tower of mutually reinforcing practices. Maybe some of the blocks lost to cost cutting weren't load bearing, but as each one comes out the structure gets more fragile.

There's the lure towards disruption and cutting the right thing to win big. Everyone already knows that strategy though, and the market is full of different stratifications of disruption - streamers disrupt the networks, creator economy sites disrupt the streamers, short form socials disrupt the creators. Any new thing needs a real reason to exist in that ecosystem beyond just being worse.

jimmaswell · 8 months ago
> In other words: yes, there's a bar you need to pass, but it's low.

Except in some odd cases like datings apps where this bar is in orbit or has left the solar system entirely - see my other comment for details

gjsman-1000 · 8 months ago
I’m going to apply this to an unpopular opinion on web development, just as one example:

Most users don’t care about your SPA.

I have built every app as a MPA with page transitions for a nice fade. I have had multiple complements on how it’s so fast. Nobody, not one person, among 8000 users, has complained about the page reloading.

This is just one example where I think the article is accurate: engineers tend to overshoot the mark on metrics nobody cares about, or try to improve “experiences” that nobody cares about, or rationalize complexity forgetting that even Amazon doesn’t bother with an SPA.

graemep · 8 months ago
I think your last para is spot on. There are dimensions of quality people care about, and dimensions they do not.

Websites are a good example. The article says a designer will notice jank. I usually do not care about the design: I want the content, and I care a but about usability (in a limited way - e.g. things that are hard to find annoy me).

Websites and UIs in general are often made worse by people whose measure of quality is aesthetics rather than usability - there have been multiple HN discussions about articles on this topic.

Different people may care about different ones (e.g. one person might want a high performance car, another a comfortable one).

I found the bit about actors accents amusing. American attempts at British accents are always annoying, and it even happens with British actors in American produced things having weird or wrong accents. It is sloppy but its rarely puts me off something I like otherwise. Dealing with other countries and cultures is often done sloppily. Indiana Jones and the Temple of Doom is a good example too to anyone who recognises the language people in one village are speaking which is spoken a very long way (certainly well over a thousand miles) from where it is set.

As for SPAs, I do not think preferring MPAs is an unpopular opinion on HN.

Deleted Comment

_DeadFred_ · 8 months ago
How often do you flush the coolant in your car? How often do you jack it up and check for play in your ball joints? How often do you clean your Refrigerator Coils? How often do you clean your exhaust fans in your home? Do you seal any grout every year? Do you test your GFI outlets monthly like recommended? When was the last time you Lubricate Garage door springs and tracks? You drain your water heater yearly and remove sediment, right?

These are basic life tasks that everyone can and should do as a basic functional adult adulting 'properly' and 'correctly' with best outcomes more important than finding/eating good pizza, but probably don't. People just can't sweat all of the details of daily life, and they definitely can't for basic daily sustenance nor entertainment, and that is OK and actually a good thing.

Talladega Nights is extremely mediocre no matter how it's ranked/placed. Elvis movies weren't meant to be remembered 60 years later, they were meant to give people a happy afternoon in the moment, and by their success at the box office it looks they did that. A fleeting moment of happiness doesn't need to be a 60 year artifact. It can be just a fleeting moment of happiness. (But the fact you are talking about them 60 years later actually kinda says something, doesn't it?)

Domino's is better than the majority of rich people ate throughout history ate. It's delicious. The fact that there is something more delicious doesn't change that. It's hot and comforting and comes right to my door quickly and consistently in a way I can afford. I'm not going to enjoy it less just because... something else exists. Something else ALWAYS exists. It's a bajillion times better than a bowl of oatmeal which is the other staple food I can have for the same effort.

Spotify/Netflix's algorithmic generated music/shows are better than the majority of entertainment throughout history. See https://www.youtube.com/watch?v=TyLsO6LpLSI

Temu mass produced textiles washed and cleaned before each use are better than the 'we'll just brush it a bit and it's clean' fancy, worn all winter for 10 years with just some brushing, wool suit 'custom tailored' to fit a now much changed body.

Take a breath and appreciate rather than critic. The world is AMAZING. Anyone can be a critic. It's the easiest and least regarded job in the world. Ever had a QA department that thought their job was to be critics instead of do actual QA? They were always the worst/most useless/annoying QA department when it came to actual good software. This whole Netflix hate thing is the same. If Netflix did somehow turn into an art house it would SUCK at it's intended purpose. We need fleeting moments of entertainment as much as we need 60 year relic films.

AnthonBerg · 8 months ago
Quality affords power. The author of the article is in effect asking those who strive for quality to relinquish power.
jimmaswell · 8 months ago
A weird case on photography is dating. Apparently absolutely flawless professional-grade photos are entirely mandatory for men, and heavy depth of field is a hard requirement.

It comes off as total nonsense to me. Smartphone pictures of people look great to me and depth of field isn't something I give a shit about on a dating profile, in fact in any picture I'd prefer to be able to check out the background details. But I apparently live on a different planet from the people judging these photos. Even as a bi person I can't empathize at all with these fellow androphiles who apparently vomit and convulse at the sight of an unblurred background in a profile picture.

Alas, from the evidence, you need to be a highly skilled photographer with expensive equipment and perfect photos to get responses on those apps: https://killyourinnerloser.com/why-your-tinder-pictures-suck... https://killyourinnerloser.com/inspiration/

So it's one case where the fine details absolutely matter to outcome, even if the women on the other end may have a hard time articulating what's better about one photo than another.

(God, being a man with a dating profile is so exhausting - where has our species gone that something like this guide with millions of words is required for men to be successful? Wasn't there a time they could just be themselves? I'm eternally grateful I don't have to play that game anymore now that I'm in a great relationship.)

buran77 · 8 months ago
> from the evidence, you need to be a highly skilled photographer with expensive equipment and perfect photos to get responses on those apps

I don't know, I'm not in the market... But if you want to learn what it takes to "score a date", going to a website called "killyourinnerloser" where a guy describes how he has all the sex and threesomes and foursomes and knows how to please all women, posts a bunch of erotic/pornographic material, and literally asks for $1 to change your life is very much like going to an actual porn site to learn what it takes to satisfy a woman.

Not showing your dirty dishes or toilet in the background, and not taking pictures in the dark is common sense. No need for macho photographer to tell you how to sex the ladies.

But let me put your mind at ease further. I needed a chuckle and read the mistakes to avoid, together with his own fine example of nine winning pics. In no particular order:

- Don't wear the same clothes in multiple pics. Proceeds to wear the exact same sweatshirt and gold chain in no less than four pics in different settings, even restaurant and gym because it's his "everywhere" sweatshirt. Then wears the exact same overall outfit in another two pictures. Then the same cap in two pictures.

- Don't be too far away or bad angle. Posts a picture with his back to the camera in which he is ~1-2% of the whole frame.

- No staged or stiff pose and definitely no static posture. Posts three pics with the exact same blank and stiff facial expression and static posture. All but one picture look extremely staged poses.

mewpmewp2 · 8 months ago
It has always historically been that significant portion of males don't find a mate and there is a small percentage who get many, just because of the status, hierarchy, etc. So men have always needed to outcompete each other. With so little material in dating apps to compete with, these details will matter so much. Having professional photos also implies a lot of desirable qualities about you, like you had money and wisdom to do that in the first place.

Dead Comment

ergonaught · 8 months ago
This is basically the difference between creating art and creating commoditized product. The distinction and the unwillingness to acknowledge the distinction (even though it’s made regardless) creates a lot of friction.

The masses don’t give a damn, and if all you’re trying to do is extract maximum revenue as efficiently as possible, there is no reason to expend the additional resources (and incur the additional risks) of doing more than the necessary minimum.

The artists/craftspeople have a vision and they care. Then the money arrives and none of that matters to the money.

Examples are everywhere. Video game studios discover that they can make a billion with crap story so stop investing resources in story, only the people who care even notice, and there aren’t enough of them to matter: they aren’t the audience anymore. Etc.

bigiain · 8 months ago
> The masses don’t give a damn

More important, even people who _do_ give a damn, don't give a damn about everything. And even the things they do give a damn about, they don't give a damn about every time they "do that thing".

I give a damn about music. I have a collection of about 3,000 LPs, a few hundred 12" singles, and over 5,000 CDs. I love to draw the curtains and sit in my dark lounge room, power up my 80's vintage all analogue hifi, and critically listen to albums on vinyl - no distractions, focusing on the music and performance.

But that's only maybe 1% of my music listening time. I spend a lot more time listening to music with my earbuds in while exercising or grocery shopping, or in the car. I spend way more time streaming music around the house while doing chores or cooking or reading. I have playlists of music without vocals that I listen to while doing work I need to be able to concentrate doing. Hell, I have Apple Music streaming right now while reading (and posting to HN.

I _do_ care about music, but you'd need a decent private investigator to find out, it sure as hell isnt obvious to anyone that's not close to me. And even if you tracked my credit card bills you'd see way more streaming subscription spend than vinyl/cd purchases (which are mostly bought for cash at show merch desks these days).

I find most people are passionate about _something_ in the "care about" sense here. I love it when I meet someone new or who I don't know well, and can get into a conversation about "their thing" - whether it's knitting, or building traditional Inuit canoes, or stage lighting for amateur theatre, or ultra light carbon and titanium bicycles, or building a plane, or sailing the north west passage, or setting a land speed record in some very specific class. All things I'm unlikely to ever even consider wanting to do, but which are fascinating to hear about from someone deeply involved in it.

I think (or at least optimistically hope) that "the masses" do give a damn. About _something_. You just need to steer the conversation around a bit to find out what their thing is, and be curious and enthusiastic enough to get them talking about it. Its a wonderful thing when that happens, even if what you end up talking about is the drama in purchasing hand dyed yarn from that one woman in Germany on knitting forums, or the history and current land speed record in the 50cc streamlined motorcycle with gasoline fuel class, or what the recommended shotgun shells are for protection against polar bear attack.

magic_smoke_ee · 8 months ago
Ask any Japanese mechanical pencil manufacturer: it is possible commoditize excellence via mastery through refinement and then uniformity by making zillions the same way.
gorjusborg · 8 months ago
> This is basically the difference between creating art and creating commoditized product

I came to say the same in essence.

The author is using too many generalizations. I think his internal pendulum is swinging from extremes, missing the nuance in reality.

Many people care about quality, and often they are sophisticated buyers and tastemakers. Those people, when they find quality, praise it to whomever will listen. Others, often not as discerning hear the praise and jump aboard due to the hype.

Sure, there are people that can't really tell the difference, but they still have the year's hottest DSLR or whatever, and the experts are often the people that communicate what those are.

I don't think that reality makes for a great blog post, however.

amarcheschi · 8 months ago
This connects quite well with another post discussed in the previous days here on hn, the age of average

https://news.ycombinator.com/item?id=42405999

mdgrech23 · 8 months ago
Since OP mentioned quality to me that's almost always synonymous and things like TDD and Agile which I view as a false prophet to quality.
deeperlearning · 8 months ago
I've logged in after 10 years to express my disagreement with this misguided and shallow post.

1. Taste is trainable, and far more malleable than the author believes. Good examples of this include "unclassifiable" films such as Parasite, which reached immense global success with both critical and popular audiences, and stood out precisely because it was so different, along with a remarkable depth in its craftsmanship (a given).

2. Overconfidence in hermeneutics. For one, little details are critical and are precisely the mark of superior craftsmanship (or shoddy work if they are neglected). You can see this in the dialogue around detecting AI-generated images. A cool example is the 4-second crowd scene in Miyazaki's The Wind Rises (2013), which took an entire year to animate.

3. A superficial and overreaching view of art. You can see this both in the way they discuss artistic value (external activity and metrics), and also their limited artistic vocabulary (the Louvre as a whole, Elvis, Abba). What about Edo period Japanese painting? What about Abbasid architecture? What about that simulated black hole in Intellerstar (to give a technological example)?

This kind of technological slop drives distrust with other industries (especially creative ones), rather than the productive and empowering dialogue we should be having. I hope we can do better on HN, and that for his own sake, the author gains some faith in art again.

ChrisMarshallNY · 8 months ago
Sadly, I have to agree with him.

I still do my best, though. I just know that it's like pissing a dark pair of pants: No one notices, but you get a warm feeling from it.

As long as I am prepared to deal with no one being willing to pay for Quality (solved, by not being paid for my work), and people completely disregarding -even complaining about- the things that I consider "my finest work", then I'll be OK.

I write UX that "doesn't stand out." It "just does what it's supposed to do," without flash. When someone uses my apps, they don't see cute little "Look at how cool this is" animations, or whatnot. There is likely to be an animation, but it will just be a quick one, there to smooth a transition, not to please the user. etc.

People like my apps, but they don't rave about them.

The reason that I know it's working, is because they are constantly using the apps. Many "eye candy" apps get used a bunch, for a little while, then folks get sick of the flash, and stop using them.

But no one would be willing to pay for this. I just made a release, that incorporated some major-league changes, with very little indication in the UI[0]. It took a couple of weeks of testing, and fixing small bugs, but many folks would have shipped right away, and the app would probably still be used.

[0] https://news.ycombinator.com/item?id=42563473

prmph · 8 months ago
People do care about quality; it's just that there is wide variation between people's ability to notice, and care about, quality. To put it simply, for a particular work, the amount of people who would notice it's quality and care about that, is small, but not zero.

I do notice that the more people have experience with a field, the more they appreciate simple things that work well. As in, their taste matures. Most people on this site do appreciate web design that is free of clutter of gaudy flashy animations and ads, etc.

Some people just don't have a sense of taste, and their appreciation for quality might never mature. Also, even when a person appreciates quality, it is not the case that they value it so much in a particular instance that hey would pay more for it. But, in specific instances, yes, they will demand, and maybe pay for, quality

dijit · 8 months ago
There’s a bunch of evidence that this isn't true.

People seem to choose quality when they have an option. The rise of Apple is not because people are “sheep”, it’s because there is a quality level that apple products never go beneath- even if the design is stupid.

People can forgive poor quality with innovation, or in the pursuit of pure art- but the more crappy things get the more you notice people gravitating towards higher quality items/content.

The “issue” is when there’s a total monopoly or an oligopoly that is racing to the bottom, which seems to happen quite often, because building high margin things tends to be more risky, and MBAs are risk averse.

steveBK123 · 8 months ago
I think given enough time and experience where people can discover rock bottom dollars isn’t working, they will gravitate towards higher perceived value per dollar.

Apple won only after windows gave average home users a horrific bsod/virus/reboot hell of an existence for about 20 years.

leptons · 8 months ago
How did Apple "win"? They have always been a fraction of the market share of desktop/laptop computers, and they are only popular on mobile in the US, worldwide Android is dominant with 72% of the market. If you mean money===success, then sure, they have money, but do you compare their money to all the companies making PCs and all the companies making Android phones in the world combined? Apple fans have 1 single company to choose from, but PC/Android fans have hundreds of options - I can get a PC or Android in hundreds of form factors, whatever I need but Apple only sells what Apple makes. Sounds to me like PC/Android fans are the real "winners".

>Apple won only after windows gave average home users a horrific bsod/virus/reboot hell of an existence for about 20 years.

This hasn't been a thing for a very long time. I hear about as much about the spinning beach ball of death as I do BSOD. Apple is by no means perfect, or did you forget "you're holding it wrong".

SoftTalker · 8 months ago
Apple has never "won" in the sense that Windows has always had by far more installed desktops.

Android also by far runs more phones than iOS.

Apple "won" the wealthy Western market, which is all that has ever mattered to them.

ronsor · 8 months ago
It's also good to remember that Macs weren't exactly that stable until Mac OS X.
dehrmann · 8 months ago
> Apple won only after windows...

Apple won after Sony dropped the ball on HDD Walkmans and Nokia, Motorola, Palm, and Blackberry failed to reject carrier bloatware.

Macs are a side hustle for Apple, and MS is still the dominant player for desktop computing.

detourdog · 8 months ago
During that 20 years experts dismissed Apple as dying and too risky windows was the smart investment just like VHS.
scarface_74 · 8 months ago
The iPhone especially in America is a unique case.

Sure the average selling price of an iPhone is $500 more than an Android. But all of the major and even minor carriers either subsidize the phone or have no interest payment plans between 24-36 months. The price difference is negligible over 3 years.

No other product is like that. Even today in the US, the Mac only has around 15% market share.

dagmx · 8 months ago
While I agree with your larger point, I just wanted to point out some inaccuracies

> Sure the average selling price of an iPhone is $500 more than an Android

FWIW this is only true if you’re not comparing within market segments.

If you stick to the same market segment, then they’re about on par with equivalent Android phones for price. They just don’t have anything in the real budget categories.

> The iPhone especially in America is a unique case

The iPhone market share is relative to the premium phone market share of most locations. Which in turn is relative to the spending power of the populations.

iPhones dominate the premium market share compared to Android. I’m actually curious what the Mac market share is when framed to just “premium devices, and non-gaming”.

I suspect, but cannot backup, that Macs do relatively well if constrained to that market. But most people who have premium computers do so for gaming, and the ones who want budget don’t have a Mac to cater to them.

tokinonagare · 8 months ago
> The iPhone especially in America is a unique case.

iPhones have a >50% market share in Japan, Canada, and in a few European countries (Danmark, Sweden). The common point I see between all those is that they are high-income countries.

tredre3 · 8 months ago
> Sure the average selling price of an iPhone is $500 more than an Android.

The only honest way of comparing Android to iPhone pricing, in my opinion, is to compare flagships.

The S24 and the Pixel 9 are the exact same price as the iPhone 16. The S24+ is more expensive than the iPhone 16 Pro.

cableshaft · 8 months ago
The phones also last a long time, being very durable and getting updates for a quite a while, so you can buy an older refurbished iPhone and save quite a bit of money.

I only just upgraded a year ago from an iPhone 7 I had owned for about 4 years and bought refurbished for under $300 (that still worked fine, I just wanted to start developing mobile apps again and needed something with the newest iOS) to a refurbished iPhone 12 for $250, and it feels plenty modern to me. It still has the latest iOS version on it as well.

kube-system · 8 months ago
I think most people choose value, which might mean that sometimes quality plays a factor, but rarely means it is the sole factor.
dijit · 8 months ago
It feels like a cheap shot to bring up the mechanical keyboard situation that is close to the hearts of most techies - but sometimes "value" can mean... quality.

Sometimes it's not just about longevity, it's about how the product feels. This is especially true when it comes to our online content and- as adults- we have less time as we have children. Meaning quality is more important than quantity.

croes · 8 months ago
>it’s because there is a quality level that apple products never go beneath- even if the design is stupid.

There’s a bunch of evidence that this is also not true.

mixdup · 8 months ago
Apple doesn't have 100% market share and the title is "most people"

The fact that Android has a larger market share, and Apple has a larger share of revenue and profit actually goes to show that the larger mass market doesn't care about quality as much as price

AndrewDucker · 8 months ago
I absolutely care about quality and I choose Android.

The fact that different people choose different qualities should surprise nobody.

(Some people are obviously price constrained out of the Apple price bracket, but there are also plenty of people who actively prefer Android)

nedrocks · 8 months ago
Catering to the masses is indicative of catering to system 1 thinking. System 1 thinking is extraordinarily cheap compared to system 2. When a movie has good cover art, an alluring trailer and one name you've heard of before, it is good enough so long as you don't engage system 2 thinking. The same can be said for your domino's argument - picking a good pizza place takes a lot of thought: deep dish vs new york style, delivery vs pick up, price point, etc. Domino's is just there, in-app, and cheap.

System 2 thinking compounds. Once you've really tried great pizza, studied film, felt good product design, drank good wine, and so on it is hard to go back. Even when operating in system 1, after you know what makes things good, you can just feel the lack of quality. This is what some people use to term "snobishness" because it can lead to turning one's nose up at something that's good enough to the untrained eye.

The minimum bar for is a great measure for society's system 2 quotient. The more deep thought, focus, and experienced a culture is, the higher the quality bar is. For instance, as a community becomes wealthier there are more shake shakes rather than burger kings because with more money people have more free time to experience good foods, leading to a system 1 preference for a higher quality bar. I'd love to see how this plays out over different communities and cultures.

bluepizza · 8 months ago
My understanding was that System 1/System 2 thinking is unproven conjecture[1] that can't even be replicated[2]. It would be unwise to analyse behaviour using this framework.

1: https://www.psychologytoday.com/intl/blog/a-hovercraft-full-... 2: https://replicationindex.com/2016/01/31/a-revised-introducti...

nedrocks · 8 months ago
I don't want to argue the basis of system 1/system 2 as described in [1], because the point I'm taking away is more about whether they interoperate at times of decision making. The point I'm making is system 2 is a far more costly (effortful in the article) mechanism of decision making.

The point I'm making is, as an organism we avoid utilizing higher-effort or higher-cost actions when unnecessary. An untrained lower-cost (IR1 in the article or System 1 in my definition) decision will result in not caring about quality. A trained lower-cost decision will utilize heuristics to bias for higher quality.