Maybe I'm in the minority but I've generally had very good -- or at least, "good as I expected" -- experiences at AirBnbs, even recently. Sometimes I've stayed with rich friends who book nice places, and the experience is, as expected, very nice. Many other times I have stayed at bottom-of-the-barrel places, which were, as expected, bottom of the barrel flophouses. But tolerably so, and true to the advertisement (funny how they all have that exact same fake black leather futon though).
People say hotels are as cheap, but they never have the same amenities, and the location in town is often worse. An AirBnb with a kitchen is essentially $20-30 cheaper per day than a hotel without one. Add to that laundry, more privacy, and other perks and it's not really a fair comparison. It does seem like there are more hotel resellers and leasing companies using it as a stopgap between tenants, which I understand, but hate.
I get why they want to be an "everything app" (rich people have more money to spend on "experiences"), but other commenters are spot-on regarding the dangers of taking their eye off the ball. Seems like a better use of company attention would be to really boost and reward the genuine hosts that put their heart into it, and at least put in a modest amount of friction to slow down the corporate resellers with barebones apartments in half-remodeled buildings.
I think the people who say hotels are better than AirBnb aren't traveling with kids.
Having an actual kitchen when you travel with kids is great. Having actual separate bedrooms so we don't have to go to sleep at 8pm when the kids go to sleep is great. Being able to do laundry without tracking down a laundromat or pay exorbitant hotel prices is great. Having a living room or similar area with at least a few square metres of floor space where kids can sprawl is great.
Perhaps the difference is that you’ve been fortunate enough to never need Airbnb support to help you on something serious.
When things go well, it’s amazing. When things go poorly, you realize how anti-guest the policies and support team behave.
That’s when it changed for me. I realized how pro-host, anti-guest they are. Hotels generally seem to care when something goes wrong. Airbnb support behaves like you have inconvenienced them by raising the issue.
There are plenty of hotels where you can get multiple rooms and a washing machine. When traveling with kids, one big advantage of hotels is predictability.
The last thing I want to do when I'm pulling in after a long flight an hour past the kids' bedtime is to deal with potentially dealbreaking problems with the place. In a hotel, they generally have maintenance on staff and extra rooms to switch into in case of problems. Generally with Airbnb, the staff is 30 minutes away and is annoyed that you've called them. Most of the time, everything is fine, but there can be snafus with locks, plumbing, cleanliness, etc, and kids make these more complicated. This is all not to mention being asked to strip beds, take out trash, etc, after you've paid thousands of dollars, including cleaning fees for the place.
For the same price, airbnb usually provides more than hotels (but with higher variation in quality).
Hotels tend to be pretty consistently good when it is over a certain price point, and at any higher price point, all you get is better views/location (and may be some amenities such as gym or pool) - aka, quality caps out and just becomes expensive.
Airbnb prices are quite correlated to quality. High priced airbnb (for example, a holiday lodge) can be _very_ good for the price. But airbnb is a sort of buyers beware type deal.
I have three kids. We prefer to stay in hotels with suites where the kids can sleep in a separate room. I prefer the fact that they have on-site staff. All hotels that we've stayed in for the past few years include a breakfast buffet.
The kids generally prefer hotels because they have pools.
We've found plenty of professionally run "resorts" where the space is like a small apartment, with a full kitchen and multiple bedrooms. These tend to be right in ski areas where we could walk to the lift if we were staying during the ski season. We did stay in one that was AirBNB-like because it was privately owned but the ski area handled the reservation and any issues that came up while we were there.
I can't put a finger on it, but I have never used AirBnB, so I probably do not know what I am missing. I have kids now, and when we move around within the EU, I have always found the hotel experience predictable and reliable (and like many say here, perhaps more expensive, though I don't know by how much). Our daily life at home/base camp is filled with chores - laundry, cooking, cleaning etc. So going and staying at a hotel with good amenities and services is a welcome change. Nice breakfast every day, in-room service, laundry on-demand etc. Of course there is a price tag, though our family has found it quite affordable with a regular EU software paycheck. Also, my experience does not extend for stays beyond a week. Anything longer would demand an apartment, for sure.
Strange. As a father of two I prefer hotels over AirBnB. Laundry could be an issue, yes, but not having a kitchen is actually a feature for me. Someone else taking care of feeding the little ones is exactly what hotels are for
Sounds like you are looking for the hotel apartments. I stayed in plenty of those and they are good deal, you get kitchen, plenty of space. Think it was 100GBP/night and with the company discount it went down to 75GBP/month
At hotels you also don’t have to worry about spy cameras, upset neighbors and questionable legality.
I did use AirBnB years ago with my family and it was great. However the quality tends to reflect the country. I have had wonderful experiences in Northern Europe and the worst in San Francisco.
Normally, I never use a kitchen when traveling. When with GF, she does often like eggs in the morning though. So if there isn't a hotel/inn breaffast that can sometimes be useful.
I agree with respect to circumstances where you want houses or at least multi-room apartments though. Hotels aren't mostly a good fit for that although suite hotels sometimes have a couple of bedrooms.
I have 2 kids and I kinda agree but I now stay with hotels with kitchens. I have not stayed at Airbnb since they ruined me and my family’s stay during my wedding. The flat we had didn’t have a working toilet and they refused to find us a new place. They just offered a refund (only if the host confirmed toilet can’t be fixed)
Yes, yes, yes, and yes. If the kids are not toddlers any more, booking a place where you share the apartment/house with the host (or maybe other travelers) can also be a great experience.
I mean, it's an adventure, and those can also go poorly, but our experiences have been just excellent. And at those bottom-of-the-barrel prices mentioned earlier.
Just as much as many parents think having had kids is one of the proudest decisions (or happiest accidents) they have made, I think not having them is one of my best decisions, travelling is one of my many reasons for that, and I find the assumption from some parents that we should bend around their choice is a little presumptuous.
Furthermore, ignoring various other definitions of better, hotels are sometimes better value (or, at least, just less expensive) then AirBnBs these days, unless you are lucky, and inexpensive/value-for-money seems to be a very important factor for parents that I know.
Having said that I still use AirBnB sometimes, it just certainly isn't my only/preferred option as it was for a time.
It is really location specific. For some locations, the hotel experience is better/cheaper and hotels (serviced apartments) can have kitchens/privacy.
The problem is not much of the hotel/apartment but rather the platform. AirBnb manipulates search results, prices and UX to squeeze harder. It now wants to up sell "experiences" that it puts in your face every-time you open the app. It is just exhausting as the rest of everything on the internet that is taking the same path.
I don't even really understand the concept of comparing AirBnB prices to hotel prices? Unless you're literally just looking for the cheapest place to safely spend the night with zero considerations beyond that they just aren't the same product. Staying in an apartment or house and staying in a hotel are vastly different experiences.
Want hotel quality and safety with apartment perks? Just go to an apartment hotel! It costs more than a hotel/AirBnB but you're also not at the whims of random hit-or-miss listings and shady shit. And they clean your room if you want them to!
From a utility perspective not really. You need a safe comfortable place to sleep, a clean bathroom, maybe a TV, some space for your stuff and that’s basically it.
The experience is OUT THERE, not where you are staying.
So yea I’m looking for the cheapest place that meets the bar. Sometimes it’s Airbnb but usually it’s a hotel.
I used to like Airbnb. It's not better or cheaper than hotels, but when travelling with kids it makes a big difference.
Until I had a bad experience, that turned horrible. I saw a side of the company that made me think "never again".
I rented a place from a "superhost" that looked very nice on paper. It was in fact very bad. Everything in the description was misleading, photos were doctored to look nice, "windows" opened to a wall on the next building two feet away, there was mold everywhere, the shower flowed into the bedroom, etc.
At this point it wasn't the end of the world; I stayed two nights and went home. Then I wrote a bad review. It was simply descriptive and contained no harsh language of any kind.
The review was immediately taken down; I asked why, and received a barrage of emails from Airbnb (some automated, some maybe not) saying that they were very sorry, they understood this wasn't the outcome I expected, but they couldn't publish it.
Turns out, Airbnb will go to extreme lengths to protect their hosts, because they are much more valuable to the company than one random customer.
But if the reviews are fake or filtered, then I can't trust the platform.
I went back to booking.com; they now have properties in addition to hotels, and are much more professional.
I don't agree that Booking.com handles customer complaints better than Airbnb. I had booked a flat through Booking.com. The host wanted a deposit of my credit card information via an untrustworthy customised Italian website for a deposit before handing over the pin to collect the key. I do not speak Italian. Giving my credit card information to a strange website whose language I don't speak was not part of the agreement. The host then refused to give me access to the flat. My complaint to Booking.com was answered with standard texts pointing out that the deposit was obligatory in the small print and therefore part of the contract. However, the small print, which I admittedly had not read before booking, stated that the deposit was to be paid in cash. It didn't say anything about credit cards. I tried over five rounds of back and forth to get a complaint and a refund via Booking, as I didn't actually receive the flat and therefore didn't get any service. Booking then simply stopped replying. When I then wanted to take legal action and claim the amount, it turned out that I would have had to sue somewhere in Holland. So all the money was gone and I had double the cost for that night because I had to book a room elsewhere. So I've had the worst experience with booking.com customer support.
I booked one with swimming pool, advertising enough room for 6 person.
View was amazing, as advertised. The bed in the living room was inflatable and deflated over night. Only three forks in kitchen drawer.
Convoluted scheme to enter the building and room cause they want to hide the fact it's an Airbnb as it's not really allowed in that building.
Swimming pool was on maintenance since 2 months.
Airbnb couldn't care less, basically I was being annoying to them. They didn't publish my honest review.
Sure having a kitchen and a comfy place to rest is nice, since that experience I'm very reluctant to take again that risk, especially with kids.
Same experience here. It was shocking how bad Airbnb’s customer service was. When 95% of the stays are good it doesn’t matter but that one bad stay soured me on the company entirely
Almost every Airbnb I've stayed over the past few years has been subpar compared to how it is advertised. The most recent one in Malaysia had cockroaches in the kitchen. Airbnb is now the last resort after I've exhausted staying in hotels.
At this point, I stay away from serviced apartments altogether. At least with a hotel you can go to reception and demand they fix your issue.
This is the same asymmetry why I wont buy a tesla until tesla allows any mechanic to fix problems with it.
ie, you are beholden to the manufacturer or seller, and are at their mercy. This becomes more important as the car ages.
In this case also, it appears that the customer has no recourse (bad reviews are taken down.)
In Germany it's apparently illegal to leave a bad review of a business. Even if their experience was bad. Even if you can prove in a court of law that they lied on their listing.
I've been a digital nomad for the last 9 years. Airbnb is a huge reason why my experience has been so great. How else can I show up in a city in a new country , spend 5 minutes the day before I arrive, and end up with a nice furnished apartment in a great location for a week's stay?
Oh, how lovely it is so convenient for you, e.g. the "silent majority" while the residents of those cities foot the direct and indirect bill from reduced availability of the real-estate and the ever-increasing costs.
I started out loving AirBNB. Then I had quite a few bad experiences and flipped back to hotels as the price equalised. In the last year or two I’ve gone back to AirBNB as the hosts seem to have professionalised and hotel prices have headed north.
Hotels.com also cancelled a brilliant loyalty programme of buy 9 nights get the 10th free which was another motivation to look elsewhere.
I am currently on vacation in the Mediterranean and find a hybrid model to be the best of both worlds. We strictly use booking.com (we need to find a hotel at 6pm and check in at 7. Same thing the next day.Airbnb would never work.) Booking.com lists apartments too. I would imagine there's a huge overlap with airbnb properties. This way you're using the better company (they helped me out a bunch of times. And the listers are more inclined to behave on booking.com.) but staying in the same apartments with all the positives you listed. It's all self check in now too. I have yet to see any owner or manager.
I think the core value prop of Airbnb is (or should be) to provide a different experience than a hotel. It may have been "cheaper than a hotel" at one point and idk what the numbers are on how people are using it but in my experience it excels for larger groups or for people just looking for a more house-like experience than a hotel. Being able to stay in a nice house with a bunch of friends in any city is an amazing thing they made a lot more accessible.
Doesn't really make a lot of sense to me to just shop on price and then compare the experience to booking a hotel room, it's totally different.
Chesky is having a Jobs moment, when Apple went from making Computers to smartphones and much much more. It didn’t happen in a day though. More importantly, by that time, Jobs had already built Next from the ground up, and supported and funded the growth of Pixar into an animation powerhouse. He had all the additional experience shaping his perception on what people want and how people will react to something.
I think Airbnb will have a branding issue. By transitioning from rentals to offering a wide range of services, they might dilute their brand before people have the chance to fully embrace and experience the new offerings.
Perhaps they should reinvent themselves as a platform that manages travel and stays, emphasizing that their “airbnb certified experience” includes access to specific facilities and guarantees. This way, users can choose from other service providers in their marketplace with their own standards. That way, expanding to more services over time would seem like an organic expansion.
Essentially, Airbnb could transition from managing services to a marketplace model that also hosts managed services and other providers. However, by maintaining a focus on “stays” or “travels” and slowly adding more ancillary services would prevent dilution before their metamorphosis is complete.
There will be a rebranding in the next ten years. Airbnb will get a slightly more blocky or rounded version of the same logo and ads everywhere announcing how "Airbnb is now Air".
I can't tell who owns air.com, but the website it hosts is a tiny landing page from someone who would obviously sell.
The rebranding will be met by a slew of astonished articles asking "they spent how much?" and almost as many apparently-thoughtful midwit counterpoints saying no, it looks obvious in hindsight, but it took real marketing genius to conceive of this in advance.
My issue with Airbnb stays is privacy. I don’t trust that the vendors (they’re really not ‘hosts’ nowadays) have not placed cameras and microphones throughout the rooms. I do trust that most (not all!) hotel owners don’t.
is this even a widespread problem? kind of reminds me of the tiktoks of "hotel safety tips"[1]. Makes me think these levels of paranoia are unique to the US
Yeah, I've had pretty great experiences with Airbnbs. I'm usually traveling with kids, hotel rooms are small, it's really nice to have a kitchen with kids, and a lot of airbnbs have amenities that the kids like.
Hotels try to milk parents with kids and either force you to take basically another booking, or have few 2-bedroom (or 1 bedroom and living room = parental bedroom) ones, often for almost double the price. Most were designed in another era, and it shows - booked rooms are basically just caves for sleeping.
We only use such if there are no other options in given area or if we want food prepared (this quickly becomes another chore with small kids).
I've never seen a well rated airbnb place with many reviews being bad. They may not be stellar in some aspect, ie small maintenance may be lacking but otherwise having a full kitchen with wash machine is pretty amazing for any type of trip, and one has a wide variety of locations and prices. Also it allows you to experience the place a bit more, compared to hyper sterile and uniform hotel experiences.
Lets not forget airbnbs would never become a thing if they werent cheaper than hotels (or at least provided much better experience at similar price).
They've gotten much much better in the last 5 years. After all the small time would-be "empire builders" who overcharged for shoddy units and abused residential real estate laws got cleaned out of the system, it seems like what's left is a decent middle ground of professional operators running full time rental units, with a few of the original style unique experiences left here and there. The standards have gone way up, and it's generally better than a hotel at the same price point again, which it was absolutely not for most of 2015-2020ish.
Depending on the location you get a bunch of people basically who own a vacation home they get priority to use and rent out the rest of the time. Which is honestly rather nice for both the guests and the hosts.
That was my preferred experience too - well maintained and lived in just enough to make sense. Some places do cheap out on "perks" that seem there only to boost themselves in rankings/filters, but otherwise been a pleasant experience.
Rented 25 Airbnb’s . half were bad. by bad I mean they were not as advertised. Claimed to have parking for my car. didn’t. claimed to have wifi. didn’t. claimed to be at a particular location on a quiet street, were actually several blocks away on a busy street. been to ones who’s hvac was so loud as to be unusable, etc…
The whole cleaning routine for these places is getting pretty ridiculous though. I have to pay a cleaning fee, get the sheets from the bed and put it in the laundry, and whatever arbitrary stuff is in the checkout list. It never felt turnkey as a hotel.
I think I’m the wrong audience though, as I’m happy as a clam with something like a Best Western or a Motel 6.
Prices are pretty close to hotels, but laundry and Kitchen always tilt the scale in favour of AirBnb.
When travelling for a week, I don't want to each out every day. I appreciate having a couple of things in the fridge for lazy moment, or being able to cook breakfast if I want to stay in late.
And I can wash a bunch of clothes instead of paying €8 to wash a single shirt.
I was a digital nomad for 4 years. The ability to do your own laundry is why I prefer an Airbnb over hotel, especially when you’re only living out of carryon luggage with a few days of clothing. Relying on hotel laundry is hard to time and is not cheap.
markets are, by and large, too competitive for the "everything" app to ever exist. Air BnB works because they have figured out managing search and and a network of "hotels". This may not translate to other services in a way that other platforms could not do better. 'Why doesn't Uber do hotels?' - type of thing.
Airbnb made the same mistake Google did: They screwed up their core service. I used to be a steady ABB customer but now hotels are almost always cheaper, offer better service, and are more predictable.
Not to mention that hotel websites are typically easier to navigate and contain a lot less React-sludge that makes every click take forever to respond.
I had this experience too. Booked on AirBnb with someone who was about the same price as the hotels. Turns out the hosts were just employees of some letting company. They wanted photo ID, a deposit, and sign a second contract in a _separate website_, which I declined. Contacting AirBnb support they said this was fully allowed and I should have read the description harder. I did get a full refund but was told it was only because it was "my first time" and I've never had other issues.
I'm glad I turned around and booked with a hotel. It was very personable, good value, and better than what I would've gotten for the same price on AirBnb for that city.
> They wanted photo ID, a deposit, and sign a second contract in a _separate website_
Yup my average airbnb experience in eg Spain is: dealing with an agent, asked to submit all my personal data to some random third party, all other communication done via WhatsApp, and often my number is given to third parties without my consent who spam me with things like offers of experiences/day trips etc
Just note that in a lot of countries, like Spain, the rental or hotel establishments are required by law to collect a lot of your information. It feels totally intrusive, but it's the law unfortunately.
There are too many shady middlemen in the vacation rentals space. I refuse to rent any place that has a separate lease, but they're no longer unheard of.
To some degree, I understand the businessification of rentals - it's uncomfortable for both parties if you're trying to get a grandma to meet you to exchange keys after a late flight. But also, that person-to-person charm is a big part of why people chose Airbnbs in the first place. If it's just an IKEA flip of an old apartment, why bother?
I've actually noticed that my taste in interior design has been impacted. The "pastel and sculpted veneer" aesthetic that took over Airbnb, "modern" coffee shops, and supposedly adult furniture brands like West Elm disgusts me now. I suspect it would have appealed to me if it hadn't been badly copied with shitty materials so many times. Now, I associate it with hollow experiences, poor craftsmanship, and attempts to get me to pay more for a "quality" I won't receive.
I disagree. In the long run there was never a way for individual hosts to compete with hotels on price. Hotels have economy of scale so of course they are going to be better bang for the buck in places where both are options.
I think airbnb is still the better option in many situations - such as when you are willing to pay a premium to be in nature or you going on vacation with 6+ people.
I don't really see how better tech would ever prevent this outcome. Perhaps this disappointing in terms of continual growth, but I think it was inevitable and still provides a good path for the company to be uniquely useful.
The only way to compete against the economy of scale was the original thesis of AirBnB. People were renting out their primary homes to bring in an extra stream of income. It was never going to be mainstream profitable to buy a normal apartment and rent it out on AirBnB.
Here in Europe there are a lot of local websites for this kind of group accomodations in nature etc. and often the hosts there are much much more approachable and friendly, plus it's often cheaper than Airbnb.
One big example is Gites de France [1] with 55k listings, which is a 70 year old guide. Most of these aren't anywhere else. It doesn't make sense to look elsewhere when travelling in France. Other countries often have something similar, maybe in a smaller scale. For example there are holiday homes websites in the Netherlands, with close to 1000 listings [2].
> I disagree. In the long run there was never a way for individual hosts to compete with hotels on price. Hotels have economy of scale so of course they are going to be better bang for the buck in places where both are options.
Reminder that airbnb was supposed to be about renting your place when you were out of town, not buying 5 buildings to become an hotel chain yourself...
At least hotels don't ask you to clean the dishes, switch of the fridge and do the laundry before you leave
Shouldn’t it expected that a hotel would be able to provide a better service considering they are doing it in bulk and specialise in it. Vs a bunch of individual untrained hosts.
Seems more like Airbnb ran out of money to burn and hotels lifted their game.
I think it's mostly the fact that AirBnB stopped being outside the law. Once municipalities started regulating them, hosts started paying taxes etc.. they lost the price edge.
In corporate lingo, I think their “core business” is any vacation rental? Partnering with hotels could perhaps have been a viable path for them to grow that and still fit with their business acumen. But I use other platforms for that service now.
No, AirBnB just became much more expensive. And it's disguised as processing fees, cleaning fees, etc.
So if I ever take the risk of getting an Airbnb instead of a hotel, then I know the next time I book I'll pay cash directly with the host because it will be that much cheaper.
It's like uber: the bait and switch to a service that becomes less good and more expensive is costing them because the competition survived the first wave.
Also, the regulations caught up with them.
Basically, they wanted to win by scummy means, like a lot of American startup that calls doing illegal or immoral stuff "growth hacks".
Still worked well, they are a leader, but not enough to kill the game, and now they have to fight.
Between loyalty programs, clearer pricing, and just not having to stress about cleaning rules or weird checkout times, they’ve quietly caught up while Airbnb got distracted
This made me realize that their original strategy was to extract the promise from the fat long tail of their respective supply ("unique experience" for abnb, "relevant search results" for goog). But then the Septembers are apt to become eternal if you can't keep it at a level manageable by humans, like a dang-or-2
From TFA
>I want to be a luchador!” he tells me, then immediately regrets it.
(dang is probably quite great at minimizing regrets a la Jeff, the insta ones most of all)
>Leave it to the subconscious to highlight what matters.
> Chesky figured that Airbnb’s experience in attractively displaying homes, vetting hosts, and responding to crises could make it more trustworthy than competitors and therefore the go-to option for virtually anything.
Online reviews are totally broken. I recently spent a week at an Airbnb in the Gold Coast, Australia. The property was rated 5* but was tired and worn. The photos must have been 5 years old before a soul set foot in the place.
I rated it 3*. Shortly after, I got a phone call from the owner. He had my number because I'd had to call him because one of the two toilets in a five-bedroom 14-guest 'villa' was blocked. As in, overflowing with fecal matter blocked.
He essentially tried to bribe me to raise my review. I refused. The house is currently listed as 4.9* with those same photos. A preposterous exaggeration of its quality.
I too had similar experience. I booked a 4.9 rated property with 30 reviews. But experience was really poor and I rated 1 stars post checkout. The propery owner reachout to me asking for explanation but I wasn’t in any mood to discuss.
Hours later they filed fake complaint to Airbnb that I rated poorly as I wanted late checkout and asked money to remove review. Airbnb removed my review post that.
I had a flight to catch so I couldn’t checkout late anyway. I shared even flight details with Airbnb but they didn’t reinstate review and added a strike to my account.
I expect host did this previously as well to improve their rating.
Had a similar experience where a Sydney AirBnB listed their property as air-conditioned. Had a misting fan. That doesn't quite cut it as "air conditioning" in 45C weather. Had the same outcome as you. Ended up doing a chargeback on my card and got banned from the platform.
Yes, I had a similar experience. Reviews on Airbnb can't be trusted because most hosts are experts at having bad reviews removed. But if reviews can't be trusted then the whole thing is worthless.
Ye reviews doesn't work when the reviewed know who reviews and what they say.
It is technically possible to add a delay or whatever such that the land lord doesn't know who gave the review.
And there are social problems too. It is like you never give anyone anything but 5/5 if some app make you rate someone, unless maybe the worker try to murder you. A 4 is a 1.
But I think landlords are in a way better position vs AirBnB than gig workers are versus their employers.
At least he was apologetic about the shitty toilet.
The last time I ever directly gave Airbnb money the host accused my female work colleague of blocking the toilet with menstrual products and charged us 400CAD for a plumber to "fix" it. My colleague was incensed -- she angrily stated that the chronology was wrong, demonstrated that no aforesaid items were in her possession, but the host didn't believe it. We ended up with my card being billed before claiming successfully on travel insurance. I can't believe that happened in Toronto -- Canada is one of the nicest places on the planet -- but (US) Airbnb support took the hosts side instantly and wouldn't budge. We had a shitty toilet for a week!
The last time I stayed in one was in a urine soaked crash pad with cardboard covering the broken windows in Montréal. We spent five hours there around the unsafe electrical unit before they did actually sort something else out. The host didn't reply to emails and it later turned out had been arrested, explaining both his silence and the less than salubrious people we'd previously been sharing with.
I deleted my account and refuse to go in airbnbs now. Booking.com is far from brilliant but at least it's scatologically free so far...
You're lucky. I had a real bad experience and the host managed to get Airbnb delete my review, I think the reason was something like host interactions were not relevant to the review? It was completely ridiculous.
This reminds me of the time Amazon deleted my review about being sent expired products because the review wasn't about the product. It made me very dubious of the veracity of other reviews.
What I’ve learned (the hard way) is that you just get what you pay for. If an Airbnb is $100 and all the hotels in the area are $200, no matter what the photos look like and how good the reviews are, it will be terrible. Most people review at the end of their trip, when the disappointment of getting a crappy place is starting to fade, and tend to rate cheap places better than they really deserve.
This is a general problem. These things worked before those platforms became successful enough to warrant a cottage industry around them. Nowadays there are "reputation management" companies specializing in getting bad reviews deleted by any means and shady businesses will actively bribe or shame customers into giving them perfect scores. For a while everyone knew that 5 star and 1 star ratings are often fake and that you should check the ratings in between to get the real ones but nowadays those often don't exist or are just as fake (often left by shadier "reputation management" companies to score them an easy win if the business hires them).
What services like Airbnb would need would be direct partners actually testing the listings in person. But that costs money and requires hiring staff, which is antithetical to the business model of "gig economy" apps which exist in order to avoid the overhead of running a real company in that industry by instead offloading all the work to "gig workers" as independent contractors.
bribes or people just commenting "great" on avg or below avg offerings
If someone rents a place with scheduled roof repairs, not informing AirBnB or customer, they should be eternally banned. I couldn't even get a full refund.
I can't imagine actual hospitality places with a long tradition around Mediterranean to ever do something like that.
I feel like it's very similar with everything:
* suitcases without nice silent rubber wheels, even premium suitcases have loud plastic ones,
* airplanes are a chore, descending into madness over time,
* eternally inefficient software, becoming slower and slower on faster hardware,
* tiktok guitarists without skill showing off their montaged videos earning a living through popularity,
the majority is voting out quality and care out of everything.
This same thing can be said for Google Maps and many other platforms.
I effectively stopped using Airbnb, both due to prices that are approaching or more expensive than hotels, but also because of this shift of hosts to only caring about reviews and focusing on making a steady stream of new people checking in, without really doing any effort of making someone return. As long as the review scores are fine, all is good.
The original idea of Airbnb is long gone, and I experienced more than once someone writing on Airbnb, then another person sending a message with check in instructions. It is a business - nothing wrong with that in general, but it is disguised as people renting their spare rooms, which is rarely the case now.
They will happily oblige and put your review down if the host asks nicely. Happened to me, happened to my friends. Also they don’t care a bit about fake obvious reviews. Not like “not actively monitoring”, like telling you idk if you care to report it.
Strong cosign. Ratings and reviews should always be independent and beyond the control of that being reviewed. Reddit would be an amazing service if it supported commenting on any page/site/product/entity, but this is anathemic to advertising dollars.
Reddit at least used to have a form of value as a recommendations engine—searches for "best x site:reddit.com" would yield anything from decent to fantastic results depending on the product. But even that is completely useless nowadays due to bots and AI spam. Product recommendation services like Wirecutter have been ruined by Amazon affiliate links.
I have no idea who to trust on the quality of products in an era where the amount of choices available is overwhelming and the number of real human responses on the internet in any place where there's money to be made is dwindling by the day.
Have had some insanely bad experiences with AirBNB and swore them off forever.
People listing mcmansions they cant sell in a state of disrepair, lies about amenities and internet. Had to relocate several people repeatedly in the middle of the pandemic lockdown and it took months for the refunds to process.
Had another host try to pressure me into a cash deal and then claim damages to extract fees when I turned it down. After supplying their text messages and proof that the place was fine I had to wait 18 months for a refund and was locked out of renting a safer place.
I can't imagine trusting them for anything else. I now exclusively use craigslist and other sites that allow you to directly deal with property owners and have been really impressed.
I’ve had my share of bad Airbnb hosts too, not as bad as yours, but still enough to ruin a holiday and make me hesitant to use them again.
The bit that I should have expected but didn't was how strongly they side with the hosts in case of disputes. In hindsight, of course they do; the hosts are their money makers, while I'm booking them only a few times a year.
I stopped using Airbnb and closed my account. Hotels are fine, and never had any major issues.
I'm not sure how anyone is getting scammed in a way that is unique to renting vacation homes, care to elaborate?
Everything was handled by local realtors and felt substantially more legitimate than AirBNB. You're really only going to find overpriced garbage on there. The places I have been renting are booked >2 years in advance. We often encounter other families on the beaches/lakes that have been booking the same month for a decade+!
Airbnb is a giant example of what happens when you go too far into thinking you can solve real world issues with software UI.
Or run a hospitality business without doing any real hospitality.
Yes, a marketplace is a dream business from a profitability perspective, but it’s too easy to forget the marketplace is not the actual product that people come to the marketplace for.
It doesn’t matter if you have 5000 overpaid developers building the slickest software, the end product is not the Airbnb software, it’s the actual hospitality experience.
I don't think anyone at AirBnB wanted to solve a real world issue.
They wanted to disrupt a market, same as uber, and did this by circumventing laws and breaking everything.
There is a reason why we have zoning laws: To protect housing for people. AirBnB broke this. Took my city munich / germany years in curt to get the data from AirBnB.
While Covid, plenty of reports came up how suddenly good flats in good locations became available again for renting to humans.
My mother uses flats for her retirement (she is not employed by a company and therefore doesn't get benefits) and she always tries to keep the rent low. Just that someone tried to AirBnB HER flat for more money than the rent.
Uber, just in case you are not aware of, takes the cake from taxi companies. Taxis who are there even if uber is not available. The only problem with taxis i have: They fight accepting credit cards still today. "Oh credit card? Mh were do you want to go?" yeah fu...
Taxis were a nightmare to use before Uber; and they often weren’t available at all.
The whole concept of taxi medallions is also extreme market manipulation with basically no benefit to the average consumer, which makes it doubly odd that someone would consider them somehow more ethical or less manipulative.
I think we're come to declining marginal gains of software driven businesses when the real competitive advantage comes from real product and operations.
I used to be a big defender of AirBnB due to the many amazing experiences I've had with them over the years. But since then I've had several experiences that matched the negative feedback I had been hearing from other people, especially with US-based rentals, and now I'm a skeptic at best.
The CEO knows exactly what the problem is because he spells it out in the article...
> Chesky explains that historically, people used Airbnb only once or twice a year, so its design had to be exceptionally simple.
It's true! I've probably averaged no more than 1-2 AirBnB stays per year for a lot of years. But the average host is probably handling 50+ guests per year. That means the host is the AirBnB customer, not me. I'm about as important to them as their cleaning service. The hosts and the execs are all just trying to make some money, and my dumb ass is in their way asking for extra towels and late checkout. Hotels are essentially just as hostile, except they are good at it. And since the cost savings have essentially disappeared I'm inclined to go with the pros and only look at AirBnB when the location or context give me some reason to choose the complicated option.
The hotel is at least a known quantity. You have a pretty good idea of what you're getting into, the expectations are clear between all parties, and you're having a fairly consistent experience between different hotels. With Airbnb you have no idea who or what you're dealing with.
With a hotel, I don't have to worry about a doorman asking me who I am and then having to lie, per the host's instructions (yes, this happened to me). I probably don't have to worry about the pictures being of an entirely different unit and having an entire day of my vacation ruined trying to find somewhere else to stay (yes, this happened to me). I know exactly where the hotel is before I hand over hundreds of dollars.
I've used AirBnB exactly once because the alternative resort-type places were insanely expensive and it was great. (Just one room and a screened porch which were great. No kitchen but didn't want one.) One other time I was canceled well in advance for no obvious reason but wasn't a big deal.
Per another comment, if I'm in a city, I mostly look for a functional/predictable hotel. Sometimes stay in conventional B&Bs as well, which may list on AirBnB as well.
> especially with US-based rentals, and now I'm a skeptic at best.
I have been using AirBNB for years (top 5% guest at one point) with virtually no issues (that weren't quickly resolved by support) and I imagine my experiences are this way because I am almost never in the US. I would love to see a poll on how people rate AirBnB broken down by where they usually stay.
In addition to stuff people are saying about AirBnB reviews in other comments, as far as I can tell there is no way to leave a review or otherwise provide public feedback in cases where the host cancels the booking before you get there. This seems to grossly incentivize scamming.
I reserved an AirBnB months ahead of time to see the eclipse in Dallas last year, and the host canceled it the day before I was to arrive, with no communication (even when I tried to message them). I got a refund, but that's pretty cold comfort. Without any disincentive to do this, it's pretty easy for hosts to screw people over.
Had this happen a few times with booking.com too. With the difference that booking offered a alternative accommodation and if that one was more expensive, the host who cancelled my booking has to pay for the difference.
I mostly stopped using Airbnb. The same listings often appear in other sites too and those usually have less bad UX for search and booking.
Its worth noting that hotels do this kind of thing, too; just rarer, for bigger events. Its specifically been known to happen for things like Taylor Swift concerts, etc.
Also host can't offer that date for another guest (at least it used to be like that). In case of cancelling 1 day prior then they either have a serious issue or another booking so thats not so punishing.
It may also affect internal ranking order by which they show properties to people, but who knows whats implemented internally right now, and what will be in place in 3 months.
In this case it wouldn't really matter. It's fine for weeding out exceptionally-chaotic hosts, but hosts who rug-pull on a once-in-a-lifetime event like the eclipse (whether to re-rent for higher prices or because they forgot to take the listing down and were planning on using the facility themselves) aren't affected.
Readit News
People say hotels are as cheap, but they never have the same amenities, and the location in town is often worse. An AirBnb with a kitchen is essentially $20-30 cheaper per day than a hotel without one. Add to that laundry, more privacy, and other perks and it's not really a fair comparison. It does seem like there are more hotel resellers and leasing companies using it as a stopgap between tenants, which I understand, but hate.
I get why they want to be an "everything app" (rich people have more money to spend on "experiences"), but other commenters are spot-on regarding the dangers of taking their eye off the ball. Seems like a better use of company attention would be to really boost and reward the genuine hosts that put their heart into it, and at least put in a modest amount of friction to slow down the corporate resellers with barebones apartments in half-remodeled buildings.
Having an actual kitchen when you travel with kids is great. Having actual separate bedrooms so we don't have to go to sleep at 8pm when the kids go to sleep is great. Being able to do laundry without tracking down a laundromat or pay exorbitant hotel prices is great. Having a living room or similar area with at least a few square metres of floor space where kids can sprawl is great.
When things go well, it’s amazing. When things go poorly, you realize how anti-guest the policies and support team behave.
That’s when it changed for me. I realized how pro-host, anti-guest they are. Hotels generally seem to care when something goes wrong. Airbnb support behaves like you have inconvenienced them by raising the issue.
The last thing I want to do when I'm pulling in after a long flight an hour past the kids' bedtime is to deal with potentially dealbreaking problems with the place. In a hotel, they generally have maintenance on staff and extra rooms to switch into in case of problems. Generally with Airbnb, the staff is 30 minutes away and is annoyed that you've called them. Most of the time, everything is fine, but there can be snafus with locks, plumbing, cleanliness, etc, and kids make these more complicated. This is all not to mention being asked to strip beds, take out trash, etc, after you've paid thousands of dollars, including cleaning fees for the place.
Hotels tend to be pretty consistently good when it is over a certain price point, and at any higher price point, all you get is better views/location (and may be some amenities such as gym or pool) - aka, quality caps out and just becomes expensive.
Airbnb prices are quite correlated to quality. High priced airbnb (for example, a holiday lodge) can be _very_ good for the price. But airbnb is a sort of buyers beware type deal.
The kids generally prefer hotels because they have pools.
We've found plenty of professionally run "resorts" where the space is like a small apartment, with a full kitchen and multiple bedrooms. These tend to be right in ski areas where we could walk to the lift if we were staying during the ski season. We did stay in one that was AirBNB-like because it was privately owned but the ski area handled the reservation and any issues that came up while we were there.
At hotels you also don’t have to worry about spy cameras, upset neighbors and questionable legality.
I did use AirBnB years ago with my family and it was great. However the quality tends to reflect the country. I have had wonderful experiences in Northern Europe and the worst in San Francisco.
Normally, I never use a kitchen when traveling. When with GF, she does often like eggs in the morning though. So if there isn't a hotel/inn breaffast that can sometimes be useful.
I agree with respect to circumstances where you want houses or at least multi-room apartments though. Hotels aren't mostly a good fit for that although suite hotels sometimes have a couple of bedrooms.
- If I need a kitchen? AirBnB
- Am I staying somewhere with low population density for more than a couple of nights? AirBnb
- Am I staying somewhere with low population density for a couple of nights or less? Motel or camping
- Everywhere else: Hotel
I think this is a huge factor in why my family always camped when I was a kid.
And to be frank, I don't like being cooped up in a hotel either.
And this is after I explained it’s my wedding!!
Never again.
I mean, it's an adventure, and those can also go poorly, but our experiences have been just excellent. And at those bottom-of-the-barrel prices mentioned earlier.
Definitely not something that hotels offer.
Just as much as many parents think having had kids is one of the proudest decisions (or happiest accidents) they have made, I think not having them is one of my best decisions, travelling is one of my many reasons for that, and I find the assumption from some parents that we should bend around their choice is a little presumptuous.
Furthermore, ignoring various other definitions of better, hotels are sometimes better value (or, at least, just less expensive) then AirBnBs these days, unless you are lucky, and inexpensive/value-for-money seems to be a very important factor for parents that I know.
Having said that I still use AirBnB sometimes, it just certainly isn't my only/preferred option as it was for a time.
The problem is not much of the hotel/apartment but rather the platform. AirBnb manipulates search results, prices and UX to squeeze harder. It now wants to up sell "experiences" that it puts in your face every-time you open the app. It is just exhausting as the rest of everything on the internet that is taking the same path.
Want hotel quality and safety with apartment perks? Just go to an apartment hotel! It costs more than a hotel/AirBnB but you're also not at the whims of random hit-or-miss listings and shady shit. And they clean your room if you want them to!
The experience is OUT THERE, not where you are staying.
So yea I’m looking for the cheapest place that meets the bar. Sometimes it’s Airbnb but usually it’s a hotel.
Most people just want somewhere to stay while they visit a city or relatives or an event.
Even if you want a kitchen many hotels offer some basic facilities.
In this way they are perfectly comparable.
Until I had a bad experience, that turned horrible. I saw a side of the company that made me think "never again".
I rented a place from a "superhost" that looked very nice on paper. It was in fact very bad. Everything in the description was misleading, photos were doctored to look nice, "windows" opened to a wall on the next building two feet away, there was mold everywhere, the shower flowed into the bedroom, etc.
At this point it wasn't the end of the world; I stayed two nights and went home. Then I wrote a bad review. It was simply descriptive and contained no harsh language of any kind.
The review was immediately taken down; I asked why, and received a barrage of emails from Airbnb (some automated, some maybe not) saying that they were very sorry, they understood this wasn't the outcome I expected, but they couldn't publish it.
Turns out, Airbnb will go to extreme lengths to protect their hosts, because they are much more valuable to the company than one random customer.
But if the reviews are fake or filtered, then I can't trust the platform.
I went back to booking.com; they now have properties in addition to hotels, and are much more professional.
View was amazing, as advertised. The bed in the living room was inflatable and deflated over night. Only three forks in kitchen drawer. Convoluted scheme to enter the building and room cause they want to hide the fact it's an Airbnb as it's not really allowed in that building. Swimming pool was on maintenance since 2 months.
Airbnb couldn't care less, basically I was being annoying to them. They didn't publish my honest review.
Sure having a kitchen and a comfy place to rest is nice, since that experience I'm very reluctant to take again that risk, especially with kids.
Everything from rats to exposed wiring next to a shower!
Review got removed. Full story here: https://pietersz.co.uk/2017/02/airbnb-block-bad-reviews
At this point, I stay away from serviced apartments altogether. At least with a hotel you can go to reception and demand they fix your issue.
In this case also, it appears that the customer has no recourse (bad reviews are taken down.)
I've been a digital nomad for the last 9 years. Airbnb is a huge reason why my experience has been so great. How else can I show up in a city in a new country , spend 5 minutes the day before I arrive, and end up with a nice furnished apartment in a great location for a week's stay?
Hotels.com also cancelled a brilliant loyalty programme of buy 9 nights get the 10th free which was another motivation to look elsewhere.
Doesn't really make a lot of sense to me to just shop on price and then compare the experience to booking a hotel room, it's totally different.
At the you're paying more than a hotel and you have to spend 2 hours deep cleaning the place... That's when you start to really reconsider.
I think Airbnb will have a branding issue. By transitioning from rentals to offering a wide range of services, they might dilute their brand before people have the chance to fully embrace and experience the new offerings.
Perhaps they should reinvent themselves as a platform that manages travel and stays, emphasizing that their “airbnb certified experience” includes access to specific facilities and guarantees. This way, users can choose from other service providers in their marketplace with their own standards. That way, expanding to more services over time would seem like an organic expansion.
Essentially, Airbnb could transition from managing services to a marketplace model that also hosts managed services and other providers. However, by maintaining a focus on “stays” or “travels” and slowly adding more ancillary services would prevent dilution before their metamorphosis is complete.
I can't tell who owns air.com, but the website it hosts is a tiny landing page from someone who would obviously sell.
The rebranding will be met by a slew of astonished articles asking "they spent how much?" and almost as many apparently-thoughtful midwit counterpoints saying no, it looks obvious in hindsight, but it took real marketing genius to conceive of this in advance.
[1] https://www.thrillist.com/travel/nation/hotel-safety-hacks-t...
We only use such if there are no other options in given area or if we want food prepared (this quickly becomes another chore with small kids).
I've never seen a well rated airbnb place with many reviews being bad. They may not be stellar in some aspect, ie small maintenance may be lacking but otherwise having a full kitchen with wash machine is pretty amazing for any type of trip, and one has a wide variety of locations and prices. Also it allows you to experience the place a bit more, compared to hyper sterile and uniform hotel experiences.
Lets not forget airbnbs would never become a thing if they werent cheaper than hotels (or at least provided much better experience at similar price).
That was my preferred experience too - well maintained and lived in just enough to make sense. Some places do cheap out on "perks" that seem there only to boost themselves in rankings/filters, but otherwise been a pleasant experience.
Deleted Comment
I stopped using them. will not got back
I think I’m the wrong audience though, as I’m happy as a clam with something like a Best Western or a Motel 6.
When travelling for a week, I don't want to each out every day. I appreciate having a couple of things in the fridge for lazy moment, or being able to cook breakfast if I want to stay in late.
And I can wash a bunch of clothes instead of paying €8 to wash a single shirt.
Not to mention that hotel websites are typically easier to navigate and contain a lot less React-sludge that makes every click take forever to respond.
I'm glad I turned around and booked with a hotel. It was very personable, good value, and better than what I would've gotten for the same price on AirBnb for that city.
Yup my average airbnb experience in eg Spain is: dealing with an agent, asked to submit all my personal data to some random third party, all other communication done via WhatsApp, and often my number is given to third parties without my consent who spam me with things like offers of experiences/day trips etc
To some degree, I understand the businessification of rentals - it's uncomfortable for both parties if you're trying to get a grandma to meet you to exchange keys after a late flight. But also, that person-to-person charm is a big part of why people chose Airbnbs in the first place. If it's just an IKEA flip of an old apartment, why bother?
I've actually noticed that my taste in interior design has been impacted. The "pastel and sculpted veneer" aesthetic that took over Airbnb, "modern" coffee shops, and supposedly adult furniture brands like West Elm disgusts me now. I suspect it would have appealed to me if it hadn't been badly copied with shitty materials so many times. Now, I associate it with hollow experiences, poor craftsmanship, and attempts to get me to pay more for a "quality" I won't receive.
I think airbnb is still the better option in many situations - such as when you are willing to pay a premium to be in nature or you going on vacation with 6+ people.
I don't really see how better tech would ever prevent this outcome. Perhaps this disappointing in terms of continual growth, but I think it was inevitable and still provides a good path for the company to be uniquely useful.
That way was to skirt laws around obtaining hotel permits and zoning and paying all the relevant hotel taxes and business insurance.
One big example is Gites de France [1] with 55k listings, which is a 70 year old guide. Most of these aren't anywhere else. It doesn't make sense to look elsewhere when travelling in France. Other countries often have something similar, maybe in a smaller scale. For example there are holiday homes websites in the Netherlands, with close to 1000 listings [2].
[1] https://www.gites-de-france.com/en [2] https://www.vakantieadressen.nl/
Reminder that airbnb was supposed to be about renting your place when you were out of town, not buying 5 buildings to become an hotel chain yourself...
At least hotels don't ask you to clean the dishes, switch of the fridge and do the laundry before you leave
Seems more like Airbnb ran out of money to burn and hotels lifted their game.
So if I ever take the risk of getting an Airbnb instead of a hotel, then I know the next time I book I'll pay cash directly with the host because it will be that much cheaper.
It's like uber: the bait and switch to a service that becomes less good and more expensive is costing them because the competition survived the first wave.
Also, the regulations caught up with them.
Basically, they wanted to win by scummy means, like a lot of American startup that calls doing illegal or immoral stuff "growth hacks".
Still worked well, they are a leader, but not enough to kill the game, and now they have to fight.
Good.
This made me realize that their original strategy was to extract the promise from the fat long tail of their respective supply ("unique experience" for abnb, "relevant search results" for goog). But then the Septembers are apt to become eternal if you can't keep it at a level manageable by humans, like a dang-or-2
From TFA
>I want to be a luchador!” he tells me, then immediately regrets it.
(dang is probably quite great at minimizing regrets a la Jeff, the insta ones most of all)
>Leave it to the subconscious to highlight what matters.
Online reviews are totally broken. I recently spent a week at an Airbnb in the Gold Coast, Australia. The property was rated 5* but was tired and worn. The photos must have been 5 years old before a soul set foot in the place.
I rated it 3*. Shortly after, I got a phone call from the owner. He had my number because I'd had to call him because one of the two toilets in a five-bedroom 14-guest 'villa' was blocked. As in, overflowing with fecal matter blocked.
He essentially tried to bribe me to raise my review. I refused. The house is currently listed as 4.9* with those same photos. A preposterous exaggeration of its quality.
Hours later they filed fake complaint to Airbnb that I rated poorly as I wanted late checkout and asked money to remove review. Airbnb removed my review post that. I had a flight to catch so I couldn’t checkout late anyway. I shared even flight details with Airbnb but they didn’t reinstate review and added a strike to my account. I expect host did this previously as well to improve their rating.
Wouldn't go back anyway.
Hopefully goes without saying that all communications should happen in the app.
It is technically possible to add a delay or whatever such that the land lord doesn't know who gave the review.
And there are social problems too. It is like you never give anyone anything but 5/5 if some app make you rate someone, unless maybe the worker try to murder you. A 4 is a 1.
But I think landlords are in a way better position vs AirBnB than gig workers are versus their employers.
Dead Comment
The last time I ever directly gave Airbnb money the host accused my female work colleague of blocking the toilet with menstrual products and charged us 400CAD for a plumber to "fix" it. My colleague was incensed -- she angrily stated that the chronology was wrong, demonstrated that no aforesaid items were in her possession, but the host didn't believe it. We ended up with my card being billed before claiming successfully on travel insurance. I can't believe that happened in Toronto -- Canada is one of the nicest places on the planet -- but (US) Airbnb support took the hosts side instantly and wouldn't budge. We had a shitty toilet for a week!
The last time I stayed in one was in a urine soaked crash pad with cardboard covering the broken windows in Montréal. We spent five hours there around the unsafe electrical unit before they did actually sort something else out. The host didn't reply to emails and it later turned out had been arrested, explaining both his silence and the less than salubrious people we'd previously been sharing with.
I deleted my account and refuse to go in airbnbs now. Booking.com is far from brilliant but at least it's scatologically free so far...
I never said that! He was not.
What services like Airbnb would need would be direct partners actually testing the listings in person. But that costs money and requires hiring staff, which is antithetical to the business model of "gig economy" apps which exist in order to avoid the overhead of running a real company in that industry by instead offloading all the work to "gig workers" as independent contractors.
bribes or people just commenting "great" on avg or below avg offerings
If someone rents a place with scheduled roof repairs, not informing AirBnB or customer, they should be eternally banned. I couldn't even get a full refund. I can't imagine actual hospitality places with a long tradition around Mediterranean to ever do something like that.
I feel like it's very similar with everything:
* suitcases without nice silent rubber wheels, even premium suitcases have loud plastic ones,
* airplanes are a chore, descending into madness over time,
* eternally inefficient software, becoming slower and slower on faster hardware,
* tiktok guitarists without skill showing off their montaged videos earning a living through popularity,
the majority is voting out quality and care out of everything.
A friend of mine had the same bribe experience (Airbnb, Israel) with a terrible accommodation (moldy, dirty etc).
In hindsight, why wouldn't they? Even if their reviews tank they can just register again with different credentials.
I effectively stopped using Airbnb, both due to prices that are approaching or more expensive than hotels, but also because of this shift of hosts to only caring about reviews and focusing on making a steady stream of new people checking in, without really doing any effort of making someone return. As long as the review scores are fine, all is good.
The original idea of Airbnb is long gone, and I experienced more than once someone writing on Airbnb, then another person sending a message with check in instructions. It is a business - nothing wrong with that in general, but it is disguised as people renting their spare rooms, which is rarely the case now.
Strong cosign. Ratings and reviews should always be independent and beyond the control of that being reviewed. Reddit would be an amazing service if it supported commenting on any page/site/product/entity, but this is anathemic to advertising dollars.
I have no idea who to trust on the quality of products in an era where the amount of choices available is overwhelming and the number of real human responses on the internet in any place where there's money to be made is dwindling by the day.
People listing mcmansions they cant sell in a state of disrepair, lies about amenities and internet. Had to relocate several people repeatedly in the middle of the pandemic lockdown and it took months for the refunds to process.
Had another host try to pressure me into a cash deal and then claim damages to extract fees when I turned it down. After supplying their text messages and proof that the place was fine I had to wait 18 months for a refund and was locked out of renting a safer place.
I can't imagine trusting them for anything else. I now exclusively use craigslist and other sites that allow you to directly deal with property owners and have been really impressed.
The bit that I should have expected but didn't was how strongly they side with the hosts in case of disputes. In hindsight, of course they do; the hosts are their money makers, while I'm booking them only a few times a year.
I stopped using Airbnb and closed my account. Hotels are fine, and never had any major issues.
So apparently you have found the ~10% or so of craigslist short term rental listings that aren't outright scams?
Everything was handled by local realtors and felt substantially more legitimate than AirBNB. You're really only going to find overpriced garbage on there. The places I have been renting are booked >2 years in advance. We often encounter other families on the beaches/lakes that have been booking the same month for a decade+!
You rent vacation rentals on Craigslist? That's the first I have heard of this even being a thing.
Deleted Comment
Or run a hospitality business without doing any real hospitality.
Yes, a marketplace is a dream business from a profitability perspective, but it’s too easy to forget the marketplace is not the actual product that people come to the marketplace for.
It doesn’t matter if you have 5000 overpaid developers building the slickest software, the end product is not the Airbnb software, it’s the actual hospitality experience.
They wanted to disrupt a market, same as uber, and did this by circumventing laws and breaking everything.
There is a reason why we have zoning laws: To protect housing for people. AirBnB broke this. Took my city munich / germany years in curt to get the data from AirBnB.
While Covid, plenty of reports came up how suddenly good flats in good locations became available again for renting to humans.
My mother uses flats for her retirement (she is not employed by a company and therefore doesn't get benefits) and she always tries to keep the rent low. Just that someone tried to AirBnB HER flat for more money than the rent.
Uber, just in case you are not aware of, takes the cake from taxi companies. Taxis who are there even if uber is not available. The only problem with taxis i have: They fight accepting credit cards still today. "Oh credit card? Mh were do you want to go?" yeah fu...
The whole concept of taxi medallions is also extreme market manipulation with basically no benefit to the average consumer, which makes it doubly odd that someone would consider them somehow more ethical or less manipulative.
This is so strange. Why can't the beurocrats just read the listings as everyone else? Is it too cumbersome to prove an apartment is sublet?
Really? In practice it looks more like zoning laws exist so NIMBYs can increase their property value and keep black people away.
The CEO knows exactly what the problem is because he spells it out in the article...
> Chesky explains that historically, people used Airbnb only once or twice a year, so its design had to be exceptionally simple.
It's true! I've probably averaged no more than 1-2 AirBnB stays per year for a lot of years. But the average host is probably handling 50+ guests per year. That means the host is the AirBnB customer, not me. I'm about as important to them as their cleaning service. The hosts and the execs are all just trying to make some money, and my dumb ass is in their way asking for extra towels and late checkout. Hotels are essentially just as hostile, except they are good at it. And since the cost savings have essentially disappeared I'm inclined to go with the pros and only look at AirBnB when the location or context give me some reason to choose the complicated option.
With a hotel, I don't have to worry about a doorman asking me who I am and then having to lie, per the host's instructions (yes, this happened to me). I probably don't have to worry about the pictures being of an entirely different unit and having an entire day of my vacation ruined trying to find somewhere else to stay (yes, this happened to me). I know exactly where the hotel is before I hand over hundreds of dollars.
Per another comment, if I'm in a city, I mostly look for a functional/predictable hotel. Sometimes stay in conventional B&Bs as well, which may list on AirBnB as well.
I have been using AirBNB for years (top 5% guest at one point) with virtually no issues (that weren't quickly resolved by support) and I imagine my experiences are this way because I am almost never in the US. I would love to see a poll on how people rate AirBnB broken down by where they usually stay.
I reserved an AirBnB months ahead of time to see the eclipse in Dallas last year, and the host canceled it the day before I was to arrive, with no communication (even when I tried to message them). I got a refund, but that's pretty cold comfort. Without any disincentive to do this, it's pretty easy for hosts to screw people over.
I mostly stopped using Airbnb. The same listings often appear in other sites too and those usually have less bad UX for search and booking.
I find it hard to believe those places paid any penalty and if they did it’s not enough.
It may also affect internal ranking order by which they show properties to people, but who knows whats implemented internally right now, and what will be in place in 3 months.