Having an actual kitchen when you travel with kids is great. Having actual separate bedrooms so we don't have to go to sleep at 8pm when the kids go to sleep is great. Being able to do laundry without tracking down a laundromat or pay exorbitant hotel prices is great. Having a living room or similar area with at least a few square metres of floor space where kids can sprawl is great.
When the person told me that he understands my disappointment but he can’t do anything, and I need to call another number within the company and, ideally, send them a letter via snail mail - I snapped. I shouted that I’m not calling anyone else and it that is their job to fix it, not mine, and I don’t care which department does what in their company, it’s the helpline person to know this and do all the steps necessary to help me get the money back. The guy asked me to calm down and I hung up.
Not my proudest moment, but you know what? The same day I got mail from them with apologies. They nullified the new contract and moved the money to the correct account.
Shame that the corporate greed degrades people to these levels of pity, and it’s not a lesson I’d like to teach my kids, but sadly: in many cases being the nice guy gets you nowhere.