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Posted by u/JeanMarcS 4 years ago
Tell HN: Airbnb just stole me 5 minutes of my time adding dices
So I wanted to book some places for my next holidays on Airbnb and I came on the most annoying CAPTCHA I ever saw

https://i.postimg.cc/sXppmyxm/airbnbdes.png

Now you have to make sum of dices only to acces the website. And 5 times in a row.

And be sure to make no mistake ! I unfortunatly did on the fifth/last one (was getting really p*ssed), and had to start over !

So this morning I had to make around 50 dices sum just to acces this website.

I don't kow who came with this idea, but I find this really bad.

DominikPeters · 4 years ago
I see this as high-IQ software developers building systems to shut out non-high-IQ people from society. Managers look at these CAPTCHAs and think "oh I could solve these no problem, let's use them". In fact, they can only be solved by unusually smart people or by ML bots. Arkose Labs (the maker of this particular captcha) explicitly advertises that their methods can keep out "low-skilled workers" on "human fraud farms". They keep out everyone else too if they're not that good at mental rotation and mental arithmetic or logic -- this dice puzzle and the mouse labyrinth puzzle are pretty much prototypical IQ test problems.
dsnr · 4 years ago
Not sure I agree with your “opressive” high-IQ developers spin, but it’s clear that whoever implements this kind of captcha (even the not-so-challenging ones) doesn’t give a shit about user experience and deserve to metaphorically-speaking, burn in hell. I think it’s just an example for how developers should not make decisions about UI or UX in general. It doesn’t really matter how hard to solve the captcha is, it shouldn’t exist in the first place, even those with: “pick all the fire hydrants”.
onlyrealcuzzo · 4 years ago
AirBNB doesn't want bots scraping their data.

They currently have a monopoly on STR listings - so they don't really need to care about user experience.

This is what you end up with.

Monotoko · 4 years ago
There are some very American ones such as the fire hydrants that really catch me out as someone who's not American, I can only imagine what it's like for those with English as a second language.
qwerty456127 · 4 years ago
> In fact, they can only be solved by unusually smart people

Wut? Have you actually ever met a person who can't? I always suspected the electoral majority is not particularly bright (which sort of contradicts the idea of near-100 being an average IQ nevertheless) but if this is "unusually smart" then things feel really creepy.

BiteCode_dev · 4 years ago
I never met one in person, but in email support, yes.

And it makes sense.

Statistically, an IQ of 100 is the population median, meaning, assuming a Gaussian repartition (which it usually is for human traits), that's about 10% of people scoring around 80 or lower.

To give an idea of what level of intelligence this means, we can wonder what that kind of people cannot do?

In the US, the military don't do a systematic IQ test for recruitment, but when they did one, it was deemed illegal to induct any one if they possessed an IQ less than or equal to 81.

That means 1 person out of 10 is not intelligent enough to be in the lowest rank in the army.

It's not far fetched to think of the possibility that some functioning members of society are not capable of solving mental problems most humanity think are trivial.

In fact, that are also trivial for AI, although we may all end up to fall into that basket one day or the other.

unfocussed_mike · 4 years ago
I know some quite clever people who could not solve this, for different reasons.

One of the brightest, quickest witted people I know experiences significant dyslexia and dyscalculia. She would fail at this and it would make her quietly angry at you for making her go through it.

I also know someone with a vision disorder who would struggle.

Hell, when I am tired, I would have to close one eye to pass -- I have this issue with quite a lot of captchas, and I am not legally vision-impaired. And I would be angry at the developer for making me struggle.

Furthermore, I think in a world with an ageing population it might be worth considering that puzzles like this are a bit like early dementia tests. It's worth thinking what data gets collected when the world is asked to perform brainteasers to gain access to essential functions.

rndgermandude · 4 years ago
>Wut? Have you actually ever met a person who can't?

I have met a few, yes, including people who are intellectually limited (colloquially called "dumb"), people who were born or acquired mental handicaps, people who are suffering most likely suffering from dyscalculia (dyslexia for arithmetic/numbers). E.g. we think my grandma might have had a milder form of the latter, as she had a lot of trouble adding up numbers in particular, which would have made this CAPTCHA very hard for her - but not impossible. And a friend of my mom has Turner syndrome, which is linked to dyscalculia, and she is indeed very bad at basic math.

jjav · 4 years ago
> Have you actually ever met a person who can't?

Regardless of the answer to that, it focuses on the wrong problem.

The problem is the user-hostile concept of captchas in the first place. Imagine going to a brick and mortar store (or travel agency) and being forced to solve some ridiculous puzzle to be allowed inside to do a transaction.

It's not ok in physical life, it's not ok on a commerce website.

johndough · 4 years ago
Here is a video about how to solve this captcha. The comments clearly indicate that many people are having trouble with this kind of captcha.

https://www.youtube.com/watch?v=sGl2SMg4rU4

selfhifive · 4 years ago
I have met people who can't and people who won't. Also, a lot of people in their 50s and above aren't solving this.
krageon · 4 years ago
> Have you actually ever met a person who can't?

Certainly, when I read this I immediately thought of three.

galbar · 4 years ago
I personaly know some people for whom solving OP's puzzle would require enough effort and take long enough that they'd just complain and drop it.
dzqhz · 4 years ago
The average IQ by definition is 100. In civilised countries it is above that.
jmkni · 4 years ago
I think you're flattering yourself a bit if you believe that being able to solve a CAPTCHA means you have an unusually high IQ
taylorlunt · 4 years ago
You've never spent much time around lower IQ people, I take it. The type of people who drive trucks, or bag groceries, and will never be able to do more than that. Good people, most of them, of course. But allergic to logical, deliberate thought, and barely capable of it when they try. Not everyone can do basic math, and many of those who can't, have no problem booking a hotel.

These CAPTCHAs require more thought than the platform otherwise does, therefore it will gate some people from using the platform.

whoknew1122 · 4 years ago
If I could only give more upvotes. I'm one of the few self-taught tech employees I've met at AWS. And I'm consistently told (during yearly reviews and casually) that my ability to communicate tech issues simply to both tech and non-tech people is my 'super power'.

Lots of CS grads who went immediately to a high-paid CS positions have no clue how to distill complex topics into jargon-free statements that are readily understood. And this lack of self-awareness (i.e. they don't understand that they're using specialized terms and/or skills) bleeds into everything they do.

I can see a bunch of engineers sitting in a review meeting all agreeing 'This is simple math. Let's do it!' Unless there's someone from a non-tech background in the meeting, there's unlikely to be someone saying 'Uh, our audience is people wanting a place to sleep. We shouldn't gate our service with math.'

ArenaSource · 4 years ago
A High-IQ Software developer:

- Calculates the sum on the first picture

- Reads the instructions

- Reads the instructions again

- Stares at the six pictures for one second

- Closes the page

bryanrasmussen · 4 years ago
In other words captcha use on some essential services might be a case for the courts if those services are thereby inaccessible.
elil17 · 4 years ago
They don’t even have to be essential services. US equal rights law would apply to any public accommodation - AirBnB being a perfect example
dathinab · 4 years ago
They don't even keep out low skilled workers as they don't need much IQ, at least for a worker who is repeatedly solving them and was thought the best approach to do so.

What they keep out is people with Discalculia, which are in no way stupid or low IQ, just can't to math well. (They also would probably be able to do it, but probably take to long and/or get offended enough to not do it).

agotterer · 4 years ago
I thought these captcha companies made money by selling image classification services? Isn’t it possible that someone wanted these dice images classified for some machine learning project to do with dice?
dathinab · 4 years ago
I wonder if they are doing businesses in the EU especially Germany, because then they would be pretty much in breach of the German constitution and even admitting to doing so intentionally...
Johanx64 · 4 years ago
How do I get to play with this?

I want to know if I would be filtered out

DominikPeters · 4 years ago
You can go to https://www.twilio.com/login/password and enter a fake email address and repeated fake passwords. Or one of the addresses listed here: https://github.com/dessant/buster/issues/178 Though I got pretty easy ones trying it.
Dolores12 · 4 years ago
Proof of work. I wonder if these mental exercises do increase IQ.
viraptor · 4 years ago
They increase puzzle solving abilities/speed, just like any practice. Which means it increases the IQ measure, but not what people think IQ stands for.
Jaruzel · 4 years ago
A few studies a while back showed that those 'brain training' apps on the Nintendo consoles didn't actually improve any IQ or mental agility, so it's fair to say that these sort of captchas or similar systems don't either.

https://www.sciencealert.com/do-brain-training-games-really-...

jusssi · 4 years ago
At least you'll get better at solving that particular kind of problem.

So if IQ is defined as your ability to solve that kind of problem, then yes, your IQ will increase.

lobocinza · 4 years ago
They improve your ability of doing them.
IshKebab · 4 years ago
Wait are you really suggesting that the Airbnb programmers thought "guys, we need to stop low-IQ people from using our site"?? That's crazy.

> explicitly advertises that their methods can keep out "low-skilled workers" on "human fraud farms"

Uhm yeah. They're trying to keep people from human fraud farms (who happen to be low-skilled workers) out. It's not a weird elitist conspiracy to keep all low-IQ people from society out.

Why is HN so full of paranoid conspiracy theories?

vidarh · 4 years ago
How do you think they distinguish a low-skilled worker working for a human fraud farm from a low-skilled worker not working for a human fraud farm?
krageon · 4 years ago
> paranoid

In this case one (excluding "human fraud farms") and the other (excluding people who would work, but currently don't work, at human fraud farms) are the same thing. Not at all paranoid, in other words :)

reaperducer · 4 years ago
Why is HN so full of paranoid conspiracy theories?

Because many of us have been to this rodeo before.

The history of the tech industry has no shortage of thought leaders, heroes, and jabbering masses with low morals and feet on both sides of the eugenics theory.

captn3m0 · 4 years ago
It's Arkose Labs (also used by Roblox, GitHub, Dropbox, Twitch, and more). There's some more links here: https://github.com/dessant/buster/issues/178 (Buster is a browser extension for automated captcha solving). You can subscribe here https://github.com/dessant/buster/issues/320

Their audio captcha (no longer available?) involved listening to 3 MIDI tunes and picking "the sad one".

KnobbleMcKnees · 4 years ago
> Their audio captcha (no longer available?) involved listening to 3 MIDI tunes and picking "the sad one".

Given that a large part of the world doesn't use the major/minor dichotomy, or even equal temperament, this seems like a terrible way to verify someone is a human...

My favourite recaptchas, if one can have such a thing, are the shape sequence selection ones as they don't make significant assumptions about culture or education.

captn3m0 · 4 years ago
I saw this one today, which asks you to pick a "cheese" illustration: https://imgur.com/a/fQSQpX4.

I'm very much of the opinion that almost all modern captchas are american-centric. Mailboxes, fire hydrants, Trams are not recognizable for billions of people.

eptcyka · 4 years ago
The best one is the chinese captcha, I think. You just slide a puzzle piece into place.
ccooffee · 4 years ago
It feels like all of the captchas/alternatives are suffering the same problem of "computers are just better than people". By 2025, captchas will require in depth knowledge of American culture. I got this image from a time traveler: https://postimg.cc/3WrTbgmF
willis936 · 4 years ago
It's like they're maximizing ML success rate while minimizing non-white success rate. This is absurdly transparent implicit bias. I don't know how these things make it out the door. I don't get how these things can be shown and someone says "Yeah, I want that. I'll pay for that." Just pathetic all around.
motoboi · 4 years ago
Given that the year is 2022 and even Michael Jackson is known worldwide, I’m pretty sure humans now recognize western music concepts.
actually_a_dog · 4 years ago
It's probably no longer available because picking out "the sad one" just amounts to picking out the one in a minor key. Machines should be able to do that fairly easily.
Cthulhu_ · 4 years ago
That's the ironic part, machines are able to solve these just fine so they defeat the purpose entirely.

I wonder, does recaptcha work with your google account? Because at some point a lot of people will end up doing some kind of identity verification on there. But I think Google and co can make a reasonable assertion about being human by looking at activity across said Google account - location, emails, documents, etc.

tempestn · 4 years ago
There's a browser add-on that solves captchas for you? Some rather obvious implications of that!
szszrk · 4 years ago
Good luck being both visually impaired and autistic... Captchas are great when not needed and horrible when actually needed.
BiteCode_dev · 4 years ago
Airbnb has been very human hostile since the beginning.

The first time I had to create an account, they required that I connect with a google account with access to all my contacts. Then ask me to make a video of myself.

I didn't create the account and booked an hotel.

Now they are less aggressive with their new procedures, but still, you can see that the people behind it see technical solutions way before they perceive the human impact.

My grand-father was like that. A brilliant engineer from the most elite school of his generation in France. He once told me very seriously a solution for making more accommodations for the poorest people would be to remove individual bathrooms, and create common ones for the whole building instead.

Airbnb tech teams remind me of him.

stavros · 4 years ago
I don't understand the grandfather bit. Wasn't he right? Makes sense to me that a shared bathroom would decrease the cost, and I've lived in an apartment like that and it was fine.
Grustaf · 4 years ago
What's wrong with sharing bathrooms? That's a dorm, or a youth hostel for that matter. It's totally fine. Pretty common all over the world, not just for the poorest.
y7 · 4 years ago
We're presumably speaking about a shared bathroom in your home, not about travel accommodation. It would infringe upon a fundamental need for privacy that people have: having a space that is yours alone, where you are free to do whatever, without being observed by others.

I've seen some (studio) apartments that have a private bathroom that outside the front door, but still inside the building. I would very much dislike this: to me, it feels like it would break my private space, forcing me to allow for the possibility to run into others each time I go to the bathroom.

sol_invictus · 4 years ago
Because some people (as in, a vast majority of the global population) live their lives in a low-income bracket and one could consider it a very unpleasant thought to live your entire life sharing bathrooms with strangers.
vidarh · 4 years ago
The fact that most people opt out of doing so as soon as they can afford not to have to share should be a good indication that people value the privacy and comfort of not having to highly.
ljm · 4 years ago
Given the choice, I don't think anyone would spend their lives living in a dorm or youth hostel, or a homeless shelter, or a tenement block with communal facilities that would rapidly fall into disrepair (I mean, look at the state of various housing projects and slumlord setups now and imagine if the same setup with communal bathrooms would actually be better kept than that).
jb1991 · 4 years ago
I’ve been so turned off by the entire concept of AirBnB, ever since their practices ruined several cities I love with massive overtourism influence. Like so many tech companies, the influence has just gotten completely out of control in the modern world on a global scale.
drstewart · 4 years ago
Exactly. Look at Venice, which was a quaint little town nobody had ever heard of until Airbnb came long. As you correctly point out, without Airbnb excessive tourism wouldn't exist.

It's so nice that I've been able to find a single villain to blame this problem on instead of talking about the broader housing crisis that leads to this, which is completely the fault of governments to address housing shortages due to influence from NIMBYs and corporations.

As further proof you're correct, look at Miami Beach. It's banned Airbnbs and short term rentals, and now housing there is incredibly affordable and not the most expensive in Florida.

imiric · 4 years ago
Why would Airbnb be to blame for this? They're providing a market that fulfills demand for low cost or privately owned accommodations, competing directly with the established hotel industry. Not everyone wants or needs to stay in a hotel, and many people prefer the tourist experience facilitated by local hosts. Long-term rentals are also a convenient way to experience a location that doesn't involve complicated paperwork.

Airbnb is not the problem. You're bothered by tourists.

cambaceres · 4 years ago
Sorry for sounding like a cynical right-winger but I'm sure people prefer to share toilets with other people instead of sleeping in the streets. In my country there are very regid regulations on what standard apartments has to fulfill, which has the consequence that not enough apartments are built that can be afforded by poor people.
nisegami · 4 years ago
I've long since suspected that a small part of the housing crises in the developed world is due to the high minimum standards for apartments and housing.
IMSAI8080 · 4 years ago
Having a bathroom shared between many strangers is exceptionally annoying. You have to queue for your turn to use the shower. If someone spends ages in their, well bad luck you're going to be late for work or no shower for you. Many people these days choose not to share a single bathroom even between family members, never mind trying to negotiate with your co-residents. Then how is this shared bathroom cleaned and by who and to what standard? What if one of your neighbours refuses to do the work? Bad luck for you.

The $500 cost of a shower unit and toilet isn't what makes housing unavailable to the poor. Housing standards are a good thing as accommodation quality regresses to the minimum allowed by law.

trevormcneal · 4 years ago
Let's push the idiocracy to the extreme by asking Arkose to add a timeout to their captchas, so people have to solve it fast and make the default puzzle be a prime factorization.

Modern web become so unusable and poluted that I don't think that it can get worse.

anthropodie · 4 years ago
I read here on HN that Google has come up with new way to buypass all trackers and adblockers and I think things are going to get really bad for web.

I think it's time we build a directory of applications or a search engine which indexes only the websites that do not use any trackers. The damage of tracking industry to whole web is irreparable but I think we have an opportunity to build a new web that can have mechanisms to prevent any sort of tracking.

scrollaway · 4 years ago
Kagi.com lets you filter for and signal boost results without trackers. It’s very nice.
hdjjhhvvhga · 4 years ago
And who would moderate it? Who would make sure they don't cheat and don't insert some tracking code at some point in the future? I don't believe automatic checking would work, unless you decide any JS equals tracking (and at this point you'd be better of just disabling JS).
intunderflow · 4 years ago
They literally do this on Roblox, I've seen over 20(!) hard puzzles and about 10 seconds to solve each one: https://devforum.roblox.com/t/impossible-roblox-captcha/3214...

For some challenges, this is so impossible that people give up with logging in until it calms down in a few hours, even Roblox employees and full time developers

People have told me that Arkose pay people to run their captchas and present lots of fancy metrics of attacks they've stopped which is why some websites seem to be ok with destroying user experience by running this

DevOfNull · 4 years ago
If regular users can't log in, that would decrease the load, and that could be presented in those metrics i suppose.

"Look! there was an artificial traffic spike here... but then our systems kicked in and saved the day!" (By locking out paying users and letting in bots, because that's easier for the 'protection' company and gives the same stats for 'back to normal' in the reports)

Deleted Comment

harel · 4 years ago
Careful what you wish for - it can, and probably will get worst. I still get cookie rage every time I have to deal with cookie popups. To put things in perspective, i recommend trying to run with a pihole plugged in your network. Even just for a week or two. The difference is so stark it emphasises how shit things are right now.
5e92cb50239222b · 4 years ago
Just a friendly reminder to anyone reading this — the "annoyances" lists you can enable in uBlock Origin get rid of basically all cookie popups. I haven't seen one in a couple of years.
oefrha · 4 years ago
I literally made a whole series of annoying puzzles as the confirmation flow of certain destructive actions for a gaming-related site of mine.
dzhiurgis · 4 years ago
99% sure OP is browsing with some shady VPN
fastball · 4 years ago
As someone who added CAPTCHA to their own platform recently after resisting for years because of how much I hate them, I have to tell you that the unfortunate truth is that eventually bad actors ruin the party for everyone on every platform.

CAPTCHA is necessary for the same reason locking your car/house is necessary. You can probably not do it 9 times out of 10 and it will be fine, but then that 1/10 happens, all your stuff gets stolen, and you start locking your doors 100% of the time.

Cthulhu_ · 4 years ago
I run a community forum and have done so for over ten years. Spam accounts is a regular occurrence, but thanks to various services (akismet, stop forum spam), captchas, and simple word / behaviour filters (anyone with <10 posts that tries to post a link or image gets flagged) we've been able to avoid our users from seeing much spam. There's a few that come through, I wonder if those are real people.

Anyway, at one point we decided to just block the IP ranges from countries like Russia and Vietnam, which seemed to have the most spam accounts.

seattle_spring · 4 years ago
Spam on a “community forum” is a whole different world than all of the potential damages criminals can cause on a platform like Airbnb.
gpderetta · 4 years ago
Well, CAPTCHA is more like locking your store and then asking your customers to pick the lock.
thinkindie · 4 years ago
I think CAPTCHAs are more fitting the analogy of metal detectors at banks or sensitive places.
cbg0 · 4 years ago
You're comparing solving a typically simple puzzle with breaking and entering.
joosters · 4 years ago
That's a terrible analogy. Are you saying that once a visitor completes a captcha on your website, they can steal all your stuff? In that case, the problem is with you and your website security.
wastedhours · 4 years ago
Seems like an apt analogy - adding in friction for the small minority of instances where someone would undertake an action you don't want them to. Not literally "if I don't make someone choose 5 firetrucks out of 9 pictures they're going to steal my stuff".
hdjjhhvvhga · 4 years ago
> That's a terrible analogy

Well, a more apt one would be that someone breaks into your house or car and puts all their litter everywhere so that you have to spend hours or days cleaning.

Sometimes I don't get the logic of these spambot creators. Do they honestly believe that creating thousands of fake accounts with links to "hot dating site" in my webshop will help them in any way? These data are completely invisible outside (why would anyone want to present their customer data to the world).

MattGaiser · 4 years ago
A friend of mine had a startup that they wanted to be disability friendly as a large part of their community was from that group, so they avoided CAPTCHA for a long time.

Eventually they even added it. Spam and vandalism was just too bad.

matsemann · 4 years ago
Unless it's a big site that will get targeted specifically, custom solutions can be made without being such a hassle. Lichess have you move a chess piece. Forums I've used have had a simple question ala "what is 4 + five". A newspaper has a question based on the article before you can comment to prove you read it.

These are much better for the users, you share less data with Google and others, and are fairly trivial to implement. Easy to circumvent, but spammers aren't looking at you specifically.

weird-eye-issue · 4 years ago
Somebody tries to break into your house 10% of the time you leave?
kingofpandora · 4 years ago
> Somebody tries to break into your house 10% of the time you leave?

Option A: 10% of time their unlocked house is broken into.

Option B: The poster was using an analogy to illustrate a point.

Bayart · 4 years ago
The single worst captcha I've ever had to this day was the « gift » of German hosting company 1&1, which managed to stonewall their customer support (I think) by putting it behind a captcha made exclusively of a string of the digit 1 and the lower case letter l in a font where they look nearly identical. I remember trying for an hour to get past it but never could. It left such a sour taste in my mouth that even 15 years later it's still engraved in my mind, and I refuse to ever do business with that company again.
shalmanese · 4 years ago
I mean, nobody is complaining to support about not being able to solve the captcha so how bad could it be?
postit · 4 years ago
That's the moment I'd recommend you to close the website and book a hotel.

The whole pandemic reminded me I miss staying in hotels.

Not having to worry about groceries, lunch, cleaning ... A great hotel experience turns your holiday into a holiday experience. The older I get the whole bnb experience feels like a premium stressful hostel.

dorchadas · 4 years ago
Plus if you stay in a hotel you don't have to worry about taking housing away from the local residents of the place. I loathe AirBnB for multiple reasons, but that's the primary one.
tome · 4 years ago
> you don't have to worry about taking housing away from the local residents

Why not? Isn't the hotel taking up space that could otherwise be housing?

elondaits · 4 years ago
I like hotels just fine but:

- AirBNB is better for extended stays, where being able to cook / heat food, or make breakfast is a necessity (for budgetary or dietary reasons… or the fact that having to constantly leave the place to eat can become stressful).

- I work while traveling. Working from a hotel room is usually not nice (if possible at all), unless it’s an expensive room.

Jxl180 · 4 years ago
You really can't compare. I've booked Airbnb for $99 for an entire week in a one bedroom apartment in a city where a single hotel room was $350/night.
jack_pp · 4 years ago
I use airbnb and booking.com specifically for searching cheaper alternatives to hotels. If their value for money proposition wasn't better than a hotel I doubt they would even exist at all.
dorchadas · 4 years ago
Their value-to-money is better because the externalize all the cost to the local community where they remove supply and up the rent for what supply is left.
wraptile · 4 years ago
I feel like airbnb is not as affordable these days. They started allowing extra fees (like electricity bills etc) for short stays and always pile up absurd cleaning/other fees so by the time you leave the apartment you end up spending more than a decent hotel would cost.
steerablesafe · 4 years ago
Yeah, you know what computers suck at but it's relatively easy for humans? Summing numbers. /s

edit: I mean the captcha could keep all the "hard for robot" elements (recognizing top face, recognizing symbols) and remove the "hard for human" one (sum), like "select the dice that have the following symbols on top: <red circle>, <blue rectangle>, <green triangle>".

plorntus · 4 years ago
Problem with the latter example is those that are colour blind although I guess it's not much worse than asking people to sum up dice.

I'm guessing though they are more so looking at % correct and the actual behaviour of making a selection rather than just whether you are capable of adding up numbers.

JeanMarcS · 4 years ago
Well that's not the case. I made a mistake on the fifth one and had to start all again from the start.

So it's 100% correct or redo. Infuriating