Readit NewsHere's a relatively straightforward application of AI that is set to save my company millions of dollars annually.
We operate large call centers, and agents were previously spending 3-5 minutes after each call writing manual summaries of the calls.
We recently switched to using AI to transcribe and write these summaries. Not only are the summaries better than those produced by our human agents, they also free up the human agents to do higher-value work.
It's not sexy. It's not going to replace anyone's job. But it's a huge, measurable efficiency gain.
They are hilariously inaccurate. They confuse who said what. They often invert the meaning "Joe said we should go with approach x" where Joe actually said we should not do X. It also lacks context causing it to "mishear" all of our internal jargon to "shit my iPhone said" levels.
Also overweight is not obese.
Ironically they call people who are into sportsmanship "fudders" and any gun that doesn't have a picatinny rail and a 20-round clip a "fudd gun." The reference is to "Elmer Fudd."
Of course the NRA pitched these laws to their members as protecting against gun violence victims suing the manufacturer, but they also slipped in that gun manufacturers have no legal responsibility to provide guns to buyers that do not fire unless the trigger is pulled.
I understand, for example, search with intent to buy "I want to decorate a room. Find me a drawer, a table and four chairs that can fit in this space in matching colours for less than X dollars"
But I want to do the final step to buy. In fact, I want to do the final SELECTION of stuff.
How is agent buying groceries superior to have a grocery list set as a recurring purchase? Sure an agent may help in shaping the list, but I don't see how allowing the agent to do purchases directly on your end is way more convenient, so I'm fine with taking the risk of doing something really silly.
"Hey agent, find me and compare insurance for my car for my use case. Oh, good. I'll pick insurance A and finish the purchase"
And many of the purchases that we do are probably enjoyable and we don't want really to remove ourselves from the process.
For the rest of us, the idea of a robot spending money on our behalf is kinda terrifying.