That’s been going on for a while with Figma. Their core user base (at least historically core) generally feels neglected, because they’ve been trying to go horizontal with a slew of related products. Meanwhile they’re charging designers to use variables.
Imagine being charged to use variables. Crazy.
Yup, I'll confirm this 100%. I do not like Figma and have 0 trust and optimism about it; I use it because I have to and will ditch it at the first corner, probably for Penpot. When you have trivial-to-fix bug reports with hundreds of comments and votes collecting dust for 3-4 years, you lose all respect from your userbase.
My hope is that at least with Penpot I can submit a PR if I am motivated enough. With Figma, I've done all I can.
It's funny how the successes and failures of these two companies ultimately comes down to a single architectural decision that both took different paths on. Sketch's biggest drawback (even back in the 2010's when they were on top) was always that they didn't support Web, Windows or Linux and focused only on Mac's. Honestly it paved the way for Figma to just come up and eat their lunch.
The biggest mistake that Sketch made was not realizing there was a sea change sooner and shifting their focus to a web based app or even releasing Windows and Linux clients. Even now I went to their website and they only offer basic viewing tools on the web, if you want to create with Sketch you need a Mac and there's no way around that.
I will say that some outsourcing phases/efforts would definitely not be possible with Sketch though. It's one thing when we as a company all have company-provided Macs, but another when remote hiring/collaborating.