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LeoPanthera · a year ago
The article notes that the most recent recall was a physical one, not a software update, and implies that that was unusual.

I wonder if you exclude "recalls" resolved by software updates, for all cars, where it would rank then?

stackghost · a year ago
>I wonder if you exclude "recalls" resolved by software updates, for all cars, where it would rank then?

Why have you put "recalls" in quotes? It gives the impression you think this makes it somehow lesser. The cybertruck, for example, was subject to a recall because the rearview camera wouldn't come up, but the mirrors are insufficient to back the vehicle up safely without the camera.

That's a safety issue, irrespective of whether or not the fix was in software.

imiric · a year ago
The problem is that those issues shouldn't happen on a public road vehicle to begin with. Tesla's approach is shipping beta software to customers, and using them as testers. This is an insidious practice in modern software development, but is criminal when that software is running a 3-ton vehicle, regardless if it can be fixed with an OTA update or not. There are reasons why strict car safety regulations exist. You can't just sell early access cars and fix issues as customers experience them.
jimmydddd · a year ago
I think recall in quotes because the original meaning of recall was that you had to return (recall) the thing to the shop so that it could be fixed. Like when the brakes might fail and I have to schedule an appointment to bring my car into the shop for a week seems different from pushing out a software fix to adjust the AC temperature or whatever. It seems more like an "update" like when Apple pushes out a fix to the iPhone. They call that an update, not an iPhone recall. (However, your camera example does sound like a major issue.)
johnp314 · a year ago
Well, the OED definition of 'recall' is "official order to return to a place" and a software update or fix requires no return to the place of purchase. I wonder how may legally defined 'recalls' Microsoft Windows has experienced with each new version.
justinclift · a year ago
> Why have you put "recalls" in quotes?

Maybe because an over-the-air update is hard to seriously consider a "recall"?

s1artibartfast · a year ago
>The cybertruck, for example, was subject to a recall because the rearview camera wouldn't come up, but the mirrors are insufficient to back the vehicle up safely without the camera.

Every vehicle since 2018 has been required to have one for safety. No car or truck is sufficiently safe without one.

losvedir · a year ago
Well, "recall" implies both a safety issue and a convenience issue. Pre-Tesla OTA updates a "recall" was a logistical nightmare, meaning you had to take the day off work, wait at the dealership all day, sometimes deal with a loaner car, etc.

To a lot of folks, maybe older than the average HN user at this point, the reason recalls were such a hated thing was not primarily that it implied a safety defect, but because they were super inconvenient.

For example, I had a recall on my Tesla having to do with the automatic window closing being dangerous. That is a safety issue, and I do have kids, so I realize that there's a very small chance they could damage or lose a finger with it, so I do want it fixed. But because it was fixed OTA, I don't really mind it or hold it against them. In contrast, if fixing it meant taking it into a dealership and losing a day, it would be a hugely negative thing! I ascribe a negative sentiment to the fact that there was a safety issue in proportion to the chance of damage and how severe it was, so: minor.

In other words, I know why it's called a "recall" and it makes sense. But on the other hand, you have to realize why people put it in scare quotes, too. The plain denotation of the word hasn't changed, but the connotation is really disproportionate to the experience of someone with a Tesla.

rsynnott · a year ago
> but the mirrors are insufficient to back the vehicle up safely without the camera.

I'm quite surprised that that is allowed at all. Seems like an unnecessary risk.

eigart · a year ago
Yeah, software recalls are recalls. The car has steer by wire, so even steering wheel issues could be ”just” a software recall.
gibolt · a year ago
Very few others have recalls that can be done OTA. Even if it is just software, expect an hour to days at a service center to do the update, if the techs can figure it out.

For Tesla, the software recalls are nearly automatic (one click install, just like other update), such that few owners even know that their car ever had a recall.

davedx · a year ago
My Model 3 has had:

- charge port needing replaced shortly after I bought: mobile service

- front and rear suspension forks replaced: 2 trips to service center (common according to them)

- rear light needed replacing (mobile service)

4 years old.

Still not as bad as our last car (diesel VW Sharan), but Teslas have plenty of defects that can’t be fixed OTA.

seanmcdirmid · a year ago
This is kind of true. Say what you want about Tesla, but they have the best software experience out of the other car manufacturers. I love my BMW i4, but had to take into the shop just to fix a botched softwares update. Well, at least the cabin is silent.
caconym_ · a year ago
I've bought several new cars in the past few years and zero of them have had a recall I'm aware of, software or otherwise. My old car went almost 20 years with just two recalls that I can remember.

Even ignoring software recalls, then, the Cybertruck has a significantly higher recall rate (per unit time) than anything I've owned, so the fact that it has had even more recalls that could be serviced OTA is really neither here nor there. The user-facing software systems in these modern luxury cars really do seem to cause a lot of issues.

FireBeyond · a year ago
> Even if it is just software, expect an hour to days at a service center to do the update, if the techs can figure it out.

Ahh, yes, the dinosaurs and their bumbling cavemen 'techs'.

Meanwhile in the real world, while my Audi gets a lot of OTA updates, updates done at the dealership are done by plugging a USB drive into the car.

Hopefully the techs can figure that out, if we give them a few days...

bboygravity · a year ago
If that's indeed it, I would rank the article as worse than 91 percent of ordinary boring Elon and Tesla bashing in 2024.

I guess on a positive note they stopped posting that Tesla is almost bankrupt for the 1000th time because Elon.

clarionbell · a year ago
Elon continues to baffle by avoiding bankruptcy.
mst · a year ago
It isn't, this time.

I've seen plenty of articles, contemptuous tweets, etc. that conflated OTA updates that were classified as 'recalls' by the safety authorities with physical issue recalls.

And I'm annoyed that the article didn't provide the answer itself.

But per https://www.cars.com/research/tesla-cybertruck/recalls/ 5/6 of the recalls for the cybertruck to date have been physical, only the immediately previous one was resolveable by an OTA update.

(I'm in the "I think Elon is a dick but Tesla is pretty cool and SpaceX is awesome" camp personally, so bad criticism of Tesla annoys me not just on a basis of hating bad criticism of things in general but also because I get doubly annoyed when somebody criticises somebody I believe *is* worth of criticism and then manages to do it inaccurately ... you're in a target rich environment! Stop shooting at squirrels instead!)

throwaway8754aw · a year ago
Elon is out for Elon always ..a slimey used car salesman I.e. bring out the AI Optimus robots all controlled by AI. Not!

Elon is Trump's next Omarosa...

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friendzis · a year ago
> I wonder if you exclude "recalls" resolved by software updates, for all cars, where it would rank then?

Why would you? A recall is part of *safety* process, where company internal safety lifecycle failed to a level that adults had to step in and say "this is actually unsafe, fix your shit or it gets pulled out of market".

The fact that issue can be remedied with software update is irrelevant, because in the end the core issue is that an unsafe product was distributed to the market.

The fact that you put recall into quotes is telltale sign how Tesla managed to undermine public safety concerns drawing a divide between software-only and hardware fixes.

croes · a year ago
If you’re a victim of one of these errors does it matter it was later fixed by a software update?

Recall mean an error the manufacturer to fix, the how doesn’t matter at that point.

szszrk · a year ago
> where it would rank then?

I would rank it as "still isn't legal to import or drive in most of the Europe".

tromp · a year ago
Recalls come in two types, soft recalls that can be fixed by a software update, and hard recalls that cannot. Many people are still not used to regarding the former as recalls, as they associate the word not with the safety issue itself but the way it gets resolved. It would be nice for articles discussing recalls to point out what type it entails, both for being more immediately informative, and to get people used to software updates being able to qualify as recalls.
miohtama · a year ago
If the article were more honest it would be less clickbaity, selling less on Mr Musk hate.

As we can see raging HN discussion, being pedantic or not.

mst · a year ago
That would make a significant difference for other Teslas but apparently not for the cybertruck: https://www.cars.com/research/tesla-cybertruck/recalls/

Not sure where it would rank at '5 recalls' instead of '6 recalls' but suboptimal nevertheless.

(I think the article noted that because the immediately previous one *was* a software update ... but it appears that's the only one that was)

FireBeyond · a year ago
> I wonder if you exclude "recalls" resolved by software updates, for all cars, where it would rank then?

That depends, are you also going to exclude recalls for other cars, like one I got last year, "Please insert this piece of paper between page 129 and 130 of your owner's manual. It contains supplemental information about the operation of a vehicle system"?

Or will only CyberTruck get this special treatment?

karlgkk · a year ago
> I wonder if you exclude "recalls" resolved by software updates, for all cars, where it would rank then?

While I agree that the term "recall" is overloaded, the Cybertruck has had some pretty spicy safety related "recalls". Issues that, frankly, it should not have been allowed onto public roads with.

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jmward01 · a year ago
Completely unrelated to safety, these vehicles don't look like they are aging well. They are all completely new but the ones I am seeing on the road already look a bit beat up. That finish on them and their general styling emphasize every minor blemish.
lukah · a year ago
Car panels are convex on nearly all other cars for very good reason. Flat panels are structurally susceptible to damages which wouldn’t mark a standard panel. Adding a highly reflective surface was another great move.
filmor · a year ago
There is a whole section in James May's review where he is confirming with a steel ruler that the surfaces are slightly convex :-)

https://youtu.be/CQzYhMDNLPA?t=216

anon373839 · a year ago
Not only that, but the finish looks like trash, too. I'm seeing 10-20 Cybertrucks a day and almost all of them are weirdly splotchy and dull.
jmward01 · a year ago
I wonder what tests car companies generally do to predict how durable a style choice is (how scratches, corrosion, etc will impact the look). Protecting your brand is also about what people will see in the future, not just what is on the showroom now. If 5 years from now all of these vehicles look terrible that won't help sales for any of their models.
hot_gril · a year ago
Not sure if it's age, but whenever I see one now, it looks dirty. Maybe it picks up dirt a lot, or owners are afraid to wash them, I dunno.
cglace · a year ago
Almost all of the cybertrucks I see are wrapped
baron816 · a year ago
Every one I’ve seen has a wrap for this reason
bamboozled · a year ago
Seems weird to buy an $80k car and then spend $6k on a paint job just to make it look decent...
detritus · a year ago
I thought their having a 'patina' from use was part of the original schtick, before they even came out? I know that was one aspect that made me go "huh" and think they might be onto something interesting.
gibolt · a year ago
The panels will not rust, which is the reason to avoiding scratches on other vehicles. You can beat the hell out of it and not have to care.
randerson · a year ago
Stainless steel can definitely rust. Leave your favorite knife in the sink for a few weeks and watch what happens, especially if it has any scratches on it.
lttlrck · a year ago
Oh did they fix the rusting issue from the beginning of the year?
Reubachi · a year ago
What a statement to make. Tons of photo evidence of bare stainless steel panels rusting, cyber truck or not.

I live in New England, neighbor has a cybertruck that lives in the (outside) driveway. Every panel has a like....brown tinge to it.

2 years from now it will be manhole covered.

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serf · a year ago
most people care about scratches because they look like shit.

paint is a bit more than just corrosion protection at this point, otherwise mfgs would just slap on the thickest toughest machine-tool grade enamel and call it a day.

why don't they? because it looks terrible.

pbreit · a year ago
Could not disagree more. They are the freshest looking vehicles on the road.
elmerfud · a year ago
To each their own on this matter because styling is a matter of taste. I remember the shift from the '70s style boxy cars to the mid to late '80s rounded style cars. I wasn't a fan of that new style when it came out but it did eventually grow on me.

For me the cybertruck looks like something out of a low budget'70s Sci-Fi movie. Who knows in 10 years maybe it will start to appeal to me but for right now it doesn't.

cglace · a year ago
I like that I laugh every time I see someone driving one. No other car makes me do that.

It never gets old how ridiculous they look.

system16 · a year ago
I think it looks ok from a distance. But up close it looks like a prop from the set of a Back to the Future remake.
sitkack · a year ago
The article has about equal time about what Cybertruck owners dont care about, safety, reliability, etc.

> Similar to other critics (earlier this year, a CNN reviewer called the pickup a “disturbing level of individual arrogance in hard, unforgiving steel”)—Drury believes Cybertruck buyers are people “who think ‘I don’t care if I kill people when I drive this thing down the street,’” he says. “There aren’t many of those people out there, so there’s a relatively small market for the Cybertruck.”

The Josh Johnson on this one is gonna be good.

wtcactus · a year ago
The article is a smear piece. As it was expected coming from Wired.
mst · a year ago
5/6 recalls so far have been for physical problems, not software ones.

It's not a particularly positive article but (unusually for articles about Tesla, admittedly) calling it a smear piece is counterfactual.

aprilthird2021 · a year ago
I hate the idea that just being a hater is a bad thing and horrible and you're smearing the good, honest, hardworking Tesleratti.

Sorry, these are expensive, multiple-ton machines being sold at incredible profit, and we all deserve to get to take pot shots at it. We collectively pay for the privilege

ehnto · a year ago
The numbers do somewhat speak for themselves. It is an unpopular car.
nahwut · a year ago
What's the term right wing folks use? Virtue Signaling? The cyber truck is that.

People buy them because they are politically charged, and you can be seen as a tribe member.

But I kinda think it's sad, because I think most tribes make fun of the cyber truck buyer, so they've bought a very expensive, very shoddy ticket into an in group, only to mark themselves as an outsider who bought their way in.

flapadoodle · a year ago
Like nearly all gigantic trucks driven in cities (and almost never off road), though the cybertruck is a new low in likelyhood to kill innocent pedestrians. The most accurate term for this phenomenon is either Emotional Support Vehicle or Gender Affirming Vehicle.
qwerpy · a year ago
CT owner here. Maybe I’m just more boring than the usual person who gets this truck, but my reasoning for getting one was a lot more simple than this. “My Teslas have been great, this one looks cool, my family can benefit from having a truck, I’ll put down a deposit!”

Not sure which group I was supposed to be buying a ticket into. Around where I live the group seems to be Asian men with families, but I was already a member of that group before the truck :)

mst · a year ago
There *are* a bunch of people who've bought them because they genuinely think they look cool.

I ... do not agree with that opinion ... but people are allowed to have different taste than I do, even if I think theirs is terribad.

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the_clarence · a year ago
I'm a leftist and would definitely buy a cyber truck if I could park it easily
pbreit · a year ago
Are these "recalls" just simple over the air software updates? Just because car people are not used to this doesn't make it necessarily bad. Obviously no bugs are better than some bugs. But people here tend to know how software development works.
Veserv · a year ago
This always comes up. A “recall” is not a description of the remediation, it is a description of the problem.

A recall is a public dangerous defect notice. The dangerous product version can no longer be deployed, existing systems suffering from the dangerous defect are identified, and then the version with those dangerous defects is removed from the market with all due speed by either refunding, replacing, or remediating at the manufacturer’s expense. The defective version is thus no longer present, i.e “recalled”.

The term has a precise meaning as I laid out. Unfortunately, it has been so thoroughly intentionally poisoned by bad actors in recent years that the term should be retired. We should use the descriptive term: “Public Dangerous Defect Notice” to avoid such bad faith misrepresentation going forward.

tareqak · a year ago
To your point, both things can be true. The CyberTruck can have recalls worse than 91% of all 2024 cars, but many of its recalls can be cheap to for Tesla to fix.

I think that is where the two clusters of people that I see commenting here are converging / possibly arguing past each other.

One popular form of headline that comes to my mind from business new channels of which I remember no specific instance basically goes like this: “Car manufacturer recalls X many cars costing over them Y dollars because of some fault”. X is usually in the tens of thousands or more and Y is usually in the millions of dollars (now maybe tens of millions of dollars).

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alkonaut · a year ago
> A recall is a public dangerous defect notice.

Yes that's a much better term. In peoples minds "recall" means MY vehicle has to be transported somewhere to be fixed.

For the individual customer, a recall can be a massive frustrating hassle, which an OTA isn't. That doesn't change the severity of the issue, but a model that has 9 physical recalls to fix some brake issue, and 1 OTA update is going to be seen as a disaster, while a model that has 0 physical recalls and 10 OTA updates will be seen as a pleasure to own.

Recalls in consumers' minds are a frustration measurement more than a safety record. Most recalls are about very small/hypothetical risks, so the risk I want to avoid when I look at manufacturers recall history is the risk of having to fix my vehicle physically. Because that's a real/large risk, while the risk of it catching fire spontaneously could be catastrophic but is usually tiny.

BeefWellington · a year ago
It's not the only one.

There's been been a number of physical recalls for the Cybertruck, including:

- Accelerator pedal sticking[1]

- Trunk bed trim detaching[2]

- Front windshield wiper failures[3]

- This latest drive problem[4]

From what I could find via the NHTSA there's only been six this year for Cybertrucks, so it seems like the majority are physical problems.

Edit: Forgot HN's formatting for lists.

[1]: https://www.nhtsa.gov/recalls?nhtsaId=24V276000

[2]: https://www.nhtsa.gov/recalls?nhtsaId=24V457000

[3]: https://www.nhtsa.gov/recalls?nhtsaId=24V456000

[4]: https://www.nhtsa.gov/recalls?nhtsaId=24V832000

screye · a year ago
Just because we tolerate it doesn't mean others should too.

Legacy industries view software projects as a 1-and-done deal. The "we'll fix it live" approach in tech is a short-coming of our discipline. We can ignore it when failure means a mild inconvenience. But, hard engineering isn't as forgiving.

Even if the fix is 'just' a software update, the bug can put lives at risk. [1]

Each industry and its regulators come with certain norms. Cars are expected to be delivered as 'complete' products. If Tesla can't abide by that expectation, then that's their problem. Don't drag the entire software industry into this.

[1] https://www.cars.com/research/tesla-cybertruck/recalls/

stackghost · a year ago
>But people here tend to know how software development works.

Yes and the way software development tends to work is absolutely unacceptable in safety-critical systems in a 7000 lb vehicle.

pdpi · a year ago
> Just because car people are not used to this doesn't make it necessarily bad.

Of course it's bad. If this were a purely software discussion, would anybody be saying "It's OK they have a bazillion zero-days every year because they're quick to fix them when they learn about them"?

Also, remember that the flipside is also true: with aggressive OTA updates, they have the ability to create new issues that weren't there to begin with. I wouldn't trust somebody with that bad a QA track record to not introduce new issues.

qwerpy · a year ago
Mine has two physical recalls active, but they’re not serious so I haven’t scheduled any maintenance yet. Unlike my Honda civic a couple of decades ago which had an airbag that was killing people. That one I got taken care of quickly.
Arcuru · a year ago
From the first paragraph of TFA:

> The latest recall—the wedge wagon’s sixth this year—requires shop time, not an over-the-air (OTA) update.

gibolt · a year ago
That's the point... It is the only one and affects less than 3000 vehicles. A prior physical recall affected a few hundred.

For most automakers, a recall involves hundreds of thousands to millions and is almost never an OTA software update.

liontwist · a year ago
That doesn’t answer which one they are considering to determine this ranking,
WithinReason · a year ago
This implies some of the recalls were just OTAs
pbreit · a year ago
So...one?

This article is a hack job. I didn't see any positive commentary. Wired is cooked.

__m · a year ago
Except that this is car development with clear guidelines and if you don't adhere to them you have to live with your bugs being labeled as recalls. People should be made aware of when players don't adhere to industry standards with safety implications and you don't get that by just sweeping them under the carpet as "bugs".

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hot_gril · a year ago
Recall means safety issue, which is necessarily bad. It's nice that they can fix these things over the air, but there was still some elevated risk before they caught it.

Despite this, seems like at least the regular Teslas are among the safest vehicles on the road all things considered.

austin-cheney · a year ago
Why are people spending so much money for something so hideous and so defective? Is this a weird fashion thing? My old 2017 Kia Soul costs about 5x less and has had 0 defects.
tremarley · a year ago
To you it may be hideous but to many, it’s one of the most attractive cars on the road
austin-cheney · a year ago
Even if it were the most beautiful thing ever built would you still spend 5x more for something that doesn’t work?
piyuv · a year ago
Depends on a definition of “many”. Trump is regarded as a great leader by “many”. I guess the sets have a big intersection?
NotYourLawyer · a year ago
Not a fan of the cybertruck’s looks, but I’d take it over a Kia soul.
danans · a year ago
Buying cars - especially new cars - is as much if not more of an exercise in identity rather than an exercise in practicality or value. That was true before the Cybertruck and it will be true after it. You could just as well ask why anyone would pay so much for a Hummer.
MaxHoppersGhost · a year ago
If you drive a Kia soul I’m not sure your opinion on if a car is hideous is valid.
shepherdjerred · a year ago
I think it looks pretty cool, or at least different.
m463 · a year ago
Well it does go 0-60 in ~3 seconds. the fully enclosed bed is kind of interesting. It handles like a nimble car, not a truck. It drives itself.

..and it looks weird. It doesn't have a dashboard in front of you, or even drive select or turn signal stalks.

I suspect a lot of EV stuff is adjacent to "the ikea effect".

When you struggle with something you get more attached.

With the cybertruck, you have to learn all the ev stuff like range and charging.

And the cybertruck specific stuff, like opening the door, and helping your passenger open theirs. Ignoring the rearview mirror and using the cameras. And figuring out the gear selection. And learning all the many settings, like steering or suspension. And get it to drive itself.

I think once people have conquered that, they minimize the ridiculous stuff and over emphasize the rest.

aprilthird2021 · a year ago
Not only do they pay, they come here and rabidly defend all its flaws in the face of so much evidence to the contrary!

"Oh the recalls are just software updates, so it's fine there were so many safety issues with my car, they fix them quickly and I don't even buy half the regulations are important anyways"

"Oh it's fine if the trunk cuts your finger off, who puts their finger in a trunk anyways?"

And on and on

MaxHoppersGhost · a year ago
And the other side comes in and rabidly tries to bring down the cyber truck. You’re somewhat blind if you can’t see how ironic your statement is.
bamboozled · a year ago
Tribalism. They are political statements now, before the were saving the environment vehicles.
MaxHoppersGhost · a year ago
Being anti cyber truck is also a political statement. It’s just a truck but for some reason it tends to trigger so many people because it’s “ugly” even though there are plenty of ugly cars (G wagons, Kia Souls, new Broncos, etc) that don’t elicit such a strong response.
abraxas · a year ago
Maybe Musk saturated the eco crowd with his cars and now going after the alt right to keep expanding into the market.
timbowhite · a year ago
I'm honestly ignorant - what political statement is it making?

It seems that liberals dislike Teslas because they dislike Elon Musk.

And conservatives dislike Teslas because they dislike new and different things.

comboy · a year ago
Why there is always so much fuss about labels? Across so many different domains. Cars needed OTA update to be driven safely. Why is it important whether we call it a recall or not?

I am not trying to make a point here. Clearly some people care about that. I'm legitimately curious why.

Pingk · a year ago
I'm not worried about the label, but I am worried about the implication - since software made the jump from physical to digital/OTA distribution, there's been a decline in software release quality because "we'll patch it later".

The historical financial punishments to writing buggy software are gone, and now it's infecting cars I'm concerned that safety standards will begin to slip and potentially injure someone.

Side note: I know a common response to buggy software is the market won't pay because it takes longer to develop etc. But writing robust software is a hard skill,and it you haven't seen an industry write robust software for a long time, why should you trust they still can?

idop · a year ago
> Clearly some people care about that. I'm legitimately curious why.

Because it hurts the feelings of Tesla owners who not only own at least one Tesla vehicle, they also own at least one $TSLA share and they think it's some conspiracy to destroy their share value.

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at_a_remove · a year ago
I recently saw one painted primer black and immediately felt like going home so I could watch Johnny Mnemonic.

It appears to be a triumph of aesthetic over function, needing only EL-wire underlighting to look like it escaped from the Tron storyboards and into low-poly life. I could only wonder if the entertainment system comes with a hidden Sirius/XM channel that only plays vaporwave music.

BLKNSLVR · a year ago
Man. Johnny Mnemonic. I get the urge to rewatch that movie once every three of for years, and I'm reminded of it's awful greatness. Like Hackers.

Need more William Gibson movies. I'm incredibly disappointed that The Peripheral was cancelled.

qwerpy · a year ago
I set the ambient light in mine to neon purple and play a synthwave playlist. Definitely a fun mood to drive with on dark city streets.
s1artibartfast · a year ago
That honestly sounds amazing. If I win the lottery, my first purchase will be a flat black CT with EL-wire to bump the Tron soundtrack.