In my observation/bubble, people actually do:
- I rarely click on ads (though I admit the reason is typically much more mundane: nearly all ad networks don't really "get" my interests. When they (rarely) actually do, the common situation is that I recently bought such a product, and thus clearly don't need another one when the advertising networks realize my interest and show me ads).
- Many people install ad blockers.
- Many people that I am aware of who are annoyed of streaming either did cancel some subscription(s) or never got one.
Well I thought so too. I match those behaviors, and I don't even watch television. But then I worked at a tech company where I could see the actual data on consumer preferences and behaviors, and it's fairly undeniable: most people aren't like you, me, or the average commenter on Hacker News.
I'm certainly not saying "blame the consumer", but if people really don't like ads so much (to the extent that they stop clicking on them), really dislike the subpar streaming services so much (to the extent that they unsubscribe) — then why haven't they abandoned these products?
There are other countries where valuing quality seems to be more deeply embedded in the culture, and most people in these countries will reject subpar offerings altogether. I think the U.S. has had a uniquely precipitous fall in this regard — the average person just doesn't seem to care that much. Why this is the case, I'm not sure, but it's not surprising that since Silicon Valley is located in the U.S., the region simply optimizes on whatever (revealed) consumer preferences return the most. Tech companies are certainly not unique in this regard.
Zuckerberg was in the office and walked up to the guy and said something along the lines of “Just so you are aware, it would probably take a lifetime or more to recoup the revenue lost during that outage. But we don’t assign blame during these sorts of events, so let’s just consider it an expensive learning opportunity to redesign the system so it can’t happen again.”
For example, consider two hypothetical but identical individuals: one born into a low-income neighborhood and one born into a high-income neighborhood. If you develop a model to predict what we currently categorize as "crime" (the definition of which is its own separate issue), you will find that the income of a neighborhood is inversely correlated with the density of crime. If this is the only factor in your predictive model, then you will more effectively reduce crime by directing attention toward the low-income neighborhood. But now there is an inherent unfairness, because the additional scrutiny toward the low-income neighborhood means that individual 1 is more likely to be caught for a crime than individual 2, despite both individuals having an equal likelihood of committing a crime. This also creates a self-reinforcing situation where having more statistics on the low-income subset of the population now allows you to improve your predictive model even further by using additional variables that are only relevant to that subset of the population, meanwhile neglecting other variables that would be relevant to predicting crime in high-income neighborhoods. Repeat this process a few times and soon you have a massive amount of unfairness in society.
It's probably impossible to eliminate all unfairness while still maintaining any sort of ability to control crime, but what is the appropriate threshold for this tradeoff?
With a team of five consultants and their manager, months of useless hour long meetings to answer simple questions that can be looked up in the documentation, and plenty of slideshows and design docs that are mostly filled with fluff, they’ve produced... a dashboard that I could have put together in about 30 minutes.
Whatever social purpose this contract fulfills is a total mystery to me, but all I can think of is what a waste of human time this is.
What is an example of something you learned about senior management?