Yes, customer is a special snowflake but they still need 90% or whatever every other client in this industry needs.
Feeling increasingly like this is a fools errand.
Even though we've proved this out with tool sets strung together with duct tape and safety pins, and are therefore the most profitable group within our department, we still need to be 100% billable.
It's only because we're the most profitable group that we can pretend we're all billable while I work with two other people to bootstrap this crazy project
Edit: anyone hiring? Just found out my boss is quitting.
However, I was completely shot down by the local library when I was discussing it with them. They said they already had a photo copy and didn’t need anymore digital editions, I tried to explain the benefits of having it in a machine readable format but they wouldn’t entertain it. I completed the project for me, so I wasn’t too bothered, but thought they might have been interested in archiving it but they weren’t.
My general feeling is that they didn’t like an outsider contributing and touching on a format they didn’t know so got slightly defensive.