Readit NewsEg. If I say "I scream", it sounds phonetically identical to "Ice cream".
Yet the transcription of "I scream is the best dessert" makes a lot less sense than "Ice cream is the best dessert".
Doing this seems necessary to have both low latency and high accuracy, and things like transcription on android do that and you can see the adjusting guesses as you talk.
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Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results:
* Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support.
* We’ve made sure this user is completely refunded - least we can do for the trouble.
For context, this user’s complaint was the result of a race condition that appears on very slow internet connections. The race leads to a bunch of unneeded sessions being created which crowds out the real sessions. We’ve rolled out a fix.
Appreciate all the feedback. Will help improve the experience for future users.