Like, I see all of these comments on HN all the time but I have the exact opposite experience - they just have no competition over here. I'm at a point where even if something is slightly more expensive on Amazon I'd rather buy from them as I know their CS Support won't try to screw me over.
We passed a ton of orders for valuable goods that were processed by small companies who used amazon as an alternative storefront to boost their sales. Communication was finnicky but everything went fine.
Then we also order a ton of cheap, little convenient stuff that we could have ordered on aliexpress but went to amazon for faster delivery. It was a lot more hit or miss, with pure junk coming in from tjmes to times.
We never hit the level of scam described in the article, but we'd also pay a lot more attention on where it’s coming from before forking 7k.
They'll still need to be done at some point, but now we have more choice on when we want to do it, and not just between 8PM and 8 AM or only on weekends, as it was the case before.