Everybody here is basically making the point that Japanese are extremely unlikely to keep items they find, which is basically as racist as saying "other nationalities are more likely to keep stuff", except that in this particular case, the person singled out a particular nationality instead of generalizing - I find generalizing the whole rest of the world even worse than doing that.
You can call it racist if you want but it's absolutely true.
It's on FromSoft to own the fact that sticking to their stance on accessibility features means they are choosing to exclude players who didn't get to choose what they are and aren't capable of. I think that tarnishes the meaning of their works more than the risk of someone making the game "too easy" does.
It's also easier to get measure on how people are doing emotionally when you see them in person semi-regularly. (Not always, of course, but when you get to know people in person and learn their body language, you get a sense of their emotional baseline, and it gets easier to notice when something is off. Of course, none of this matters when there is no HR support because an employee is "just a contractor")