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superchroma · 4 years ago
Not mentioned: paying customers getting randomly banned and losing some or all of their Google account and primary email. Also the whole email scraping thing.

I will never use a Google service as a mission critical part of my life ever again because of all this, they just have no interest in customers.

r00fus · 4 years ago
Well Larry Page has said he doesn't believe in customer support (like at all). So this is a value that flows from the top.
solarkraft · 4 years ago
Wow, what's the reason? That it doesn't scale for free?

A simple solution would be "well make reliable products then", but of course that's not free either.

Arcuru · 4 years ago
Even internally at Google, a large number of employees are stuck in this situation and have pushed for it to be fixed for years, but AFAIK they are no closer to actually getting anything fixed.
nr2x · 4 years ago
SHARPEN FOCUS!
reid · 4 years ago
Yes. I made the mistake of setting up Google Home with my “Google Apps for Your Domain” account I used since around 2009. Now I’m married and can’t add my wife. It’s been years and no changes: it still doesn’t work.
rightbyte · 4 years ago
My wife texts me each time she wants me to make the robot vacuum cleaner to do it's thing since you can't have multiple accounts and the backend bugs out when you switch devices to login from.

Welcome to the future :)

mox1 · 4 years ago
My partner and I have found that us logging into multiple devices with the same account is much more supported. We have a shared password manager and email router setup. So us@domain.net gets forwarded to both our gmail accounts. I have the "send as" feature setup for us@domain.net as well.

So we effectively have a custom domain in gmail, for sending and receiving.

As far as the internet is concerned we are one entity with multiple devices.

nix23 · 4 years ago
Ah the legacy compatibility layer (aka you) ;)
nr2x · 4 years ago
Get divorced, spiral into desolation, lose your job, get kicked out of your home, no more problem with google home, easy fix!
mrkstu · 4 years ago
Have a grandfathered 'free' family gSuite- luckily I personally use a regular gmail account for 99%, but for family members who standardized on the gSuite account, it has significant limitations- for instance I can't add them to my YouTube family premium account.

Slowly migrating everyone off of it and just keeping it for single email address list distribution for family emails.

fomine3 · 4 years ago
For YouTube, solution is easy and almost harmless because it supports brand account. Brand account can be shared between multiple Google accounts so just use normal Google account only for YouTube, without losing any history and playlist data. I have much pain about Google Home.
bravetraveler · 4 years ago
Leaving is quite difficult, too

I had a very, very hard time getting them to forget about my domain so that it would work elsewhere

bink · 4 years ago
I have an old "Apps for Domains" account and used an email address from it to sign up for Nest years ago. When everyone's home security cams were getting hacked due to password re-use Google tried to force everyone to use a gmail account for auth. It sounded like a good idea. Every time I'd open the app it'd spam me with a notification asking me to use Google auth instead of a username and password. I'd try, but every time I'd get a cryptic error back. Turns out they don't support Apps/GSuite/Workspace accounts at all. That didn't stop them from spamming me for months, however.
navjack27 · 4 years ago
I'm glad I never got enticed by getting a paid account like that. Everything just works for me.

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