It actually makes sense to have a paid service that makes this abomination less painful. Though they work with VFS Global for collecting the applications and relevant documents, the VFS Global itself is an abomination and doesn't help with the handling of the form filling anyway.
Recently EU streamlined the Schengen visa application process for Turkish citizens as those "visa agencies" that are the official agencies and the only way to apply for a visa for many countries don't actually help with anything and are scamming people by selling the "good hours" for the visa appointment on the black market. An agency was dropped for this and the scams by agencies were listed among the reasons to streamline the application process.
Both with US and EU people are losing scholarships etc. due to outrageous wait times that are sometimes are years ahead or there's an issue with the systems handling the applications.
I guess there must be an opportunity there to fix all this together with smaller stuff like handling transliteration and character encodings, I wonder if some of those scam site are not scams and actually help with it. An AI agent can be useful here.
https://github.com/sharno/zagel