So why can’t they learn? We have Google, we have Stack Overflow, we have LLMs. My cynical take is that there’s just nobody there who gives a shit about the UX, most likely the team that built all of their backend stuff is long gone (quit or laid off) and now there’s a skeleton team of the cheapest possible engineers just keeping it running.
They are likely using cheap labour from India or something.. the deal went to the lowest bidder.