We’ve put $millions through Brex cash/cards and will almost certainly leave after reading this. This doesn’t affect us (I think?) but that they’d do something like this in this way is a breach of trust that signals bigger problems down the line. What is “Empower” and why would I believe they won’t sunset the current Brex offering to push some upmarket sales nonsense on us as it that new thing becomes the focus?
We had kind of outgrown Brex anyway, but this is sad to see. What really irks me here is that I know my first company, a bootstrapped e-commerce thing that was a healthy “small business” would have been axed by this, but the current one is big enough that they wouldn’t want to lose us. Just doesn’t sit right with me.
I appreciate how tough this decision probably was, but I hope they properly modeled who else they’d lose via loss of faith, like us.
I don't know Brex but looking around their website they seem to be a fintech company but not a bank (they don't seem to have a licence)
Our “real” bank has such a clunky interface that we started using Brex cash because it was a little easier, and over time drifted more to that account.