Folks will come and ask for help but then you have to tease out of them what the problem was. The entire idea of "I got this error; I will look up this error" is _foreign_ to most normal folks. It is grand when they came with an error message in hand.
But even when someone has an error message, they often turn their brain off: I worked with a developer who would send screenshots of a text error rather than just copy and paste it, which would force one of us to retype what he wrote into a web search.
I worked with someone who did this too. Would also commonly send screenshots of code we were discussing.
"Dude, I need to see this code in context, can't yous end me a link to the file / line in Github?"
And I'm utterly lost. At one time, Apple was said to be the high priests of user experience, with intuitive interactions that would just work the way you expect. This seems to have fallen by the wayside, pushed out by making it more sophisticated I suppose. Because things that I do instinctively on Android, I just can't figure out how to do. I've had the phone a week now, and I still haven't figured out how to do a "Switch App" (like Alt-Tab). A few times I've accidentally hit it, but I can't figure out what the trick is.
I don't mean to say that it's objectively bad, but it sure has erected a wall against anyone who might migrate from Android.
People say that, I always wonder how much of that was true. It took me three days to figure out how to get my iPad Touch to stop repeating a single song. I don't know how a single song got selected on repeat.