As a Waymo-booster on HN for a while now, here's my latest anecdote. I tried to figure out how to take Waymo to LAX even though it's not actually in their territory yet just because I value the experience so much. I was borderline going to take it within walking distance (about half a mile), but got lazy at the last minute. I took Lyft instead, and, as if the universe cursed my laziness, I booked a "comfort" car for $3 more than the base level Lyft. At first I was going to get a Tesla Model Y to take me, but that cancelled. Instead, what must have been a first generation Honda Pilot picked me up, suspension creaking and muffler that had seen better days. Did Lyft recognize what they sent instead of the "comfort" they promised and therefore charge me $3 less? Of course not. When I tried to contact customer service I ran into what I'm sure plenty of HN people have, which is a dead end where you report the issue and they (programmatically?) adjudicate the complaint on the spot. Their determination? I wasn't entitled to a $3 refund. Ironic that the rideshare app with human drivers doesn't allow me to contact their customer service whereas Waymo has no problem with it (yeah, yeah, I get it, "we'll see once they reach a huge scale." But today the experience is so much better than Uber or Lyft that while it lasts I will bask in its driverless glory).