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papa_bear commented on The madness of SaaS chargebacks   medium.com/@citizenblr/th... · Posted by u/evermike
greyb · 6 months ago
>Perhaps this is a question you should be asking yourself. Is your cancellation system working? There was a billing session created the day after the initial charge, are you sure there wasn't an attempt to cancel the that the system failed to register and log due to an error?

This happened to me once with a meal planning app (Eat This Much). I did validly cancel and get a cancellation email, but Stripe had errored out (I didn't realize this) and I ended up disputing the charge with my credit card because I couldn't get a hold of them (they had just done some UI changes that unfortunately broke their in-app contact function).

In the exit survey, I mentioned I was disappointed that they chose not to honor my cancellation request. Their support person reached out to me to let me know that they couldn't refund me without me dropping my dispute, but my dispute was already marked as resolved by my bank. I guess they issued a courtesy credit and didn't want to deal with the back-and-forth internally.

I sent them the cancellation email that I had received proving my cancellation. I'm pretty sure if I hadn't received that email, they would've cursed me up and down as one of these "anti-social chargebackers", because it confused them enough that their CEO personally emailed me to apologize; they found the Stripe error in their logs, it had only happened one other time in recent history, and they wouldn't appeal my dispute as a result. They did offer me a free month, but I really did want to cancel - it just wasn't working for me, but at least they were nice about it.

I'm sure without that added context, the story would've been the same as this post - yet another person charging back and not reaching out first to explain. I was pretty angry about the situation at first (having no knowledge it errored out or that they would be more willing to refund me than deal with my chargeback), but they were a small team, they were nice about it, and I dropped my interest in posting a public complaint about it.

papa_bear · 6 months ago
I remember this! Sorry again for the frustration >_< We made our Stripe API requests a little more robust after this happened.

We do get a fair number of disputes like the author where customers will cancel after getting billed, and then dispute it, even though we always give refunds to people who email and ask for one. It also feels like there's been a significant up-tick in recent months of disputes like these, maybe a reflection of the current economic climate. Hard to blame the customer though, for all the reasons listed by the top comment -- sometimes it's just easier to do it through the bank than figure out how to cancel through an app you forgot you even subscribed to.

papa_bear commented on How Riot Games is fighting the war against video game hackers   techcrunch.com/2025/05/03... · Posted by u/badmonster
cheschire · 10 months ago
https://en.wikipedia.org/wiki/Television_Delivers_People

Perhaps you may benefit from reading this.

But basically, if the product is free, then you are the product.

papa_bear · 10 months ago
This isn’t a given since there’s still a way to give them money directly for cosmetics (which makes them a ton of money). Many freemium business models give away a lot product for free with the goal of convincing a minority of users to pay and subsidize the rest.
papa_bear commented on xAI dev leaks API key for private SpaceX, Tesla LLMs   krebsonsecurity.com/2025/... · Posted by u/todsacerdoti
papa_bear · 10 months ago
Turns out it's a different Krebs. This is by Brian Krebs, vs Chris Krebs was the one targeted by the administration.
papa_bear commented on Show HN: OpenNutrition – A free, public nutrition database   opennutrition.app/search... · Posted by u/joshdickson
joshdickson · a year ago
Thank you for your questions and feedback.

> When something doesn't have a reference listed, and just says "sourced from a publicly available first-party datasource", what does that mean?

It depends, and the degree to which it depends is why the citation is ambiguous (although it is true, if imprecise). My goal is to individually cite the individual nutrients but it was simply too costly and time-consuming at the stage of the project at which I did this work.

> what is the process like there for interpreting those values?

Because the degree to which something in the database might be related to those values is so varied, it depends. The reasoning agent had access to those database entires, which is helpful because they tend to contain micronutrient data. It also had access to web data, as well as its own world knowledge, and considers sources in that order. Ultimately it was left up to the agent to decide what the most reasonable fit for each food was, thinking through what an average user likely meant by that entry (e.g. a typical user probably assumes a 'Tomato' is raw), and then to choose the best sources from there. For the chicken salad, it used approximate micronutrient values from the listed references to inform its answer, but adapted the end values for how the dish is described in the description.

> if you had the choice between verified data and fuzzy LLM data, you should go for the human verified data (for now)

Human verification isn't free, and that means it is not available to a lot of people who can't or don't want to pay for something. But if that's something that someone values, I would certainly not diss the human effort!

papa_bear · a year ago
Very cool, thanks for elaborating on the process. Good luck, I'll be keeping an eye on your progress!
papa_bear commented on Show HN: OpenNutrition – A free, public nutrition database   opennutrition.app/search... · Posted by u/joshdickson
papa_bear · a year ago
This is neat. I've spent a lot of time thinking about implementing something similar for my company Eat This Much, but end up pushing it off in favor of focusing on our core meal planning features.

When something doesn't have a reference listed, and just says "sourced from a publicly available first-party datasource", what does that mean? Crawled from other sources and you'd prefer not to say? The wording does feel a little sketchy when contrasted with entries that do list sources.

When something does list references that don't seem super close to the actual food, what is the process like there for interpreting those values? Example, this Chicken Salad inheriting from Chicken Spread: https://www.opennutrition.app/search/chicken-salad-37mAX17YX...

The quality of the data might feel rough now, but I can see this being valuable for our users even if it's just an opt-in "show estimated micronutrients" or something. Would require labeling values as not being directly from a source of truth.

One thing that a lot of people are missing is that there is already a lot of inaccurate nutrition data out there. Even on information directly from the manufacturer, sometimes there are errors, or just old versions of the product that never get scrubbed from the internet (I imagine the latter case would be tricky for an LLM to deal with too). Just logging your dietary intake in any form will get you 80% of the benefit of tracking via some self awareness of your intake. Of course, it's an easy argument to point out that if you had the choice between verified data and fuzzy LLM data, you should go for the human verified data (for now).

papa_bear commented on BYD is automaker with the most R&D staff   electrek.co/2024/09/13/by... · Posted by u/teleforce
srockets · a year ago
Some Chinese auto manufactures are pretty good, but a lot are startups in the worst sense of the term: a couple of months from shutting down.

Cars are not disposable, so you kinda want a 15-years of support. Which isn’t just the brand keeping the lights on, it’s a whole service infrastructure.

That’s where Tesla fails, and where a lot of Chinese manufacturers fail: they don’t build one. In that, they aren’t very different than Tesla.

papa_bear · a year ago
I was under the impression that Tesla has put a lot of effort into building out support infrastructure? My perception is a bit clouded by the fact that I live a few miles from a service center.

Deleted Comment

papa_bear commented on Fructose in diet enhances tumor growth: research   source.washu.edu/2024/12/... · Posted by u/gmays
lm28469 · a year ago
> I thought levels of fructose weren't as important as other qualities, like fiber content.

> Dates are often referenced as a good fruit option

fyi, 100gr of dried dates it like 3 to 4 times the average amount of sugar recommended per day. Just 2 medjool dates and you hit your daily sugar recommendation.

At the end of the day your body will have to process the stuff you ingest, if it comes with fibers the digestion will be slower, but if you eat too much of X Y Z day after day it's just a matter of time before your body gives up

papa_bear · a year ago
I believe you'll meet the "Added or Free sugar" recommendation with 2 medjool dates, but AFAIK, the guideline isn't as strict on naturally occurring sugars, if there is any guideline at all aside from general carb consumption. Dates also have a surprisingly low glycemic index for how sweet they are.
papa_bear commented on Starlink Direct to Cell   starlink.com/business/dir... · Posted by u/tosh
marcus_holmes · a year ago
This is the nomad dream. Have a single phone service and wander anywhere on the planet with it. No more having to swap SIMs out on every border, being unable to use text-based 2FA, forcing friends to contact only via messaging apps, system messages in a foreign language, etc.

It's not the coverage; that's mostly good. It's not the price; mostly SIM cards and plans are cheaper when travelling than they are at home. It's the hassle of swapping SIMs every time you cross a border.

papa_bear · a year ago
It's been possible to solve these problems by using Google Fi for many years now.
papa_bear commented on Show HN: Remove-bg – open-source remove background using WebGPU   bannerify.co/tools/remove... · Posted by u/anduc
benatkin · 2 years ago
It doesn't, except that it runs it. There's no download link or code playground for running arbitrary code on it, so while technically it transfers the model to the computer where it's running (I think) it's not usually considered the same as distributing it.
papa_bear · 2 years ago
Pretty sure downloading it to your browser counts as distributing it, legally speaking.

u/papa_bear

KarmaCake day1521April 15, 2011
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