Eventually, we tried removing the dialogs altogether and the incident rate approached zero. If you take away the guardrails completely, it radically alters the psychology and game theory around user interaction. Imagine climbing a tall building with multiple layers of protection vs having none at all.
I strongly believe in ideas like "safety 3rd". It's not that I want the humans to be maimed by the machines. Quite the opposite. The difficulty is in understanding higher order consequences of "safety" and avoiding the immediate knee-jerk satisfaction that first order resolutions may provide.
I have thought that they were the same...
I live in a city with well-connected public transport (Singapore) so I don't feel the need to learn. However, this year I travelled to some rural areas in Japan and started to feel the pain of relying solely on public transport which is either extremely sparse, or sometimes non-existent which limits the places I want to visit. That's why I felt like if I obtain this skill, I can explore more places in my travels
Yes it is a sort of TSP, but you cannot assume fixed weights (as some roads can be open only some times of the day)