Thing is, if you asked the sender for permission to post pieces of their email, they'd probably say no. It seems a bit gauche to say posting is okay because "nobody told me not to."
A while back, I think either Cook or Jobs mentioned that Apples makes PRODUCTS and doesn't sell ADS.
If that's true (and stays true) AND this is the beginning of a search engine for them, it's going to be VERY interesting to see what it looks like.
But they aren't enforcing the service location, they're enforcing your minimum term, which is covered in the contract. You can continue to receive service at the current service location if you wish. Instead you're trying to terminate the contract early.
> Maybe my expectations are misguided, but I would expect that conditions where they do not give me service and I continue to pay (especially a common one like moving an office to a non-servicable area) it would be explicitly included in the ToS.
Then what happens if someone starts a new service, Comcast pays the installation costs, and then that individual moves a month later. Comcast would be out the full cost of the installation.
Now, 36 months is absolute greed on Comcasts part, I'm sure they recoup the cost of installation after less than a year. However in principle Comcast deserve to get reimbursed for the full cost of the installation regardless of if someone moves or not.
> I asked her what I needed to do and her response left me stunned. She explained that even though they were no longer able to uphold their part of the contract, I would still needed to pay them.
YOU are moving. YOU are trying to change the terms of the agreement, not them. If you stay in your current home I'm sure they would happily continue to provide you service, so clearly you're the one altering the arrangement not Comcast.
Minimum terms are required since installation is typically free. However I will fully agree that 36 months is too long, and I'd never have agreed to it. I also think Comcast could have reduced the ETF, and it is bad customer service that they didn't at least give you a small break (given how excessively high the ETF was).
But 85% of the issues on that page are self inflicted. You agreed to the 36 months, you agreed to the wrong package, you moved to a non-serviceable area within the 36 months you agreed to, and now you are whining about it like it is someone else's fault.
Maybe it is about time you started taking some personal responsibility and actually reading what you sign before you sign it?