See this discussion of prescription-only smartphone apps. https://www.astralcodexten.com/p/welcome-to-the-terrible-wor...
I enjoy reading about the Mercury missions and the work IBM did in that era. There must have been a lot of smart people there then.
There's also a (recent?) book about IBM's work with the Nazis during WWII that has gotten some press lately. Has anyone read it?
Then after a few years, they swapped those numbers around, so that if you'd been waiting for your $750 bonus, you'd get $250.
If you had your hand cut off by your manager for being 5 minutes late to work and sued your company only to find out it had to be dealt with by binding arbitration, and in the course of discovery you found an email from the CEO and the board telling managers to start cutting off people's hands if they are 5 minutes late to work, and then the binding arbitrator said that the company did no wrong, then they have exposed themselves to a potential lawsuit without the protection of a binding arbitration agreement.
So, just like a fiduciary financial manager, they have a responsibility to act and judge in a way that will stand up to possible external scrutiny.
But even so, all an arbitrator need to do is rule in favor of the corporation whether there is a thread of an argument in their favor, then ruling against the corporation in the remaining tiny fraction of cases.
Both sides choose the arbitrator. If an individual arbitrator consistently rules against one category of claimants or defendants, lawyers will steer clients against them and they won’t get paid.
The arbitration service is paid by the company, usually, which is a win for the consumer. But the arbitrator is individually paid only if they’re selected. (They’re also usually retired judges, et cetera.)