Never have I experienced worse drives than those made by Connor Peripherals Inc. I've had them fail on many occasions—they'd fail if so much as to look at them.
I recall one instance where I'd spent hours setting up my computer and all was OK only to drop a small manual onto the table from a few inches height. The next thing that happened was the OS chucked an 'Abort, Retry or Ignore' message. Drive was completely dead.
They can always book time with you, send an email/IM, etc if there's something they can't resolve on their own.
You have your own deliverables and being interrupted every 10 minutes with inane questions that a web search or a look at the internal wiki/KB would have resolved is not a productive use of anyone's time.
Also, forcing them to wait produces better quality, better researched questions as hopefully they should make some attempt to resolve things on their own.
ESPHome also has deep sleep support - so for some use cases you can just wake up every x minutes/hours, connect to wifi, do thing, back to sleep for x minutes. In deep sleep a decent ESP32 board (firebeetle or tinypico) will last for months on a small lithium cell. For a quick sensor, the whole wake up/read sensor/update HA/sleep again takes a second or so depending on wifi configuration.
Useful for something on a schedule like sprinklers or slow sensors (soil humidity or whatever).
You can also wake based on interrupts, which is good for stuff where you are using a low power external sensor that does interrupts (wake ESP up if humidity gets to x) or a GPIO switch (magnetic entry/float switch/etc etc).
Firebeetles and tinypicos both have cell connectors and onboard charging directly for lithium pouch cells. You could also get a cheapo solar power bank, although you'll want to do some research to make sure the relatively light load of an ESP32 will keep it powered on.
They also have a wide variety of sensors that connect with a ribbon cable (they call it uEXT) with no soldering required. Many of the sensors are supported by ESPHome.