Does cape use its own cell towers, or do they rely on third parties to provide the actual infrastructure? And if they do use third parties, are they sure that they aren't also storing data about the connected devices etc?
We don’t operate our own towers and as you point out we can’t control what someone there does. Our privacy and security model is to treat the towers as untrustworthy. This is why we do things like rotate your IMSI daily or split your traffic across multiple underlying network partners. We want to make any data that is collected noisy and less valuable to data brokers.
The customer support team was great to work with and actually extended the trial price for me. But ultimately, the service just does not seem competitive on a usability level with major carriers and this was an issue for me. It very much could have been my local area but Verizon and T-Mobile are far, far more reliabl and comparable in price.