For as much as Biden purported to be a pro-passenger train President, you'd think he would have done something about that.
But for the past year they’ve been nitpicking their GUIs and UX and it’s maddening. They take away or move intuitive and accessible features with no replacement, or end up making you do more clicking/tapping to get there.
I have sent feedback to support many times. Sometimes they revert changes within a week, and sometimes it’s just the canned “we strive to always enhance our customer experience” copy.
Either way, it’s disruptive and unwelcome. Their 2021 era UI was perfect. When they started announcing partnerships with other companies I think they also ended up with more users that are consumers and that creates tension with prosumers and professionals.
Fastmail used to be a haven for people who cared about email and privacy, and many of us chose them based on our own professional experiences running email infrastructure. But now it’s quickly “consumerizing” and their designers clearly have the “to enhance is to remove” mentality.
And as a reseller — don’t get me started on their new billing system and model, which is less reliable than what came before, less flexible, and was launched with no real supporting documentation.
/rant.
The service is still fantastic though in terms of speed, infrastructure, etc. I trust their technology a lot. Their UX/UI people need a time out. Whoever replaced their “Moonpig” billing system with Paddle did the users a disservice.
[1]: https://www.bicyclecolorado.org/colorado-safety-stop-becomes...
[2]: https://www.theguardian.com/uk/2010/may/21/women-cyclists-mo...
The main issues are, in general: 1) increased regulation, which includes internal self-regulation. Lots of rules that are preventing potential minor problems, but have a lot of overhead to follow. 2) large projects are treated like a Christmas Tree. Everybody expects their vaguely adjacent hobby horse to be addressed by the project… so scope keeps growing. There is ALWAYS something you can point to that has a good cost/benefit; and always addressing these ensures that the project never actually finishes. 3) lack of decision making. There is a general analysis paralysis and fear of making the wrong call. It’s often cheaper to just move ahead and risk rework. By not moving ahead, change orders are being incurred anyway.
As much as a hate saying it, the best thing for any large project in these orgs is being run by a semi-dictator who has enough political capital internal to the org, and who strongly objects to anything outside of scope.