The article starts by blaming AI for the reduced food menu, a speculative claim which the author made no attempt to validate and which is almost certainly incorrect. I stopped reading right there.
You should've read further.
In reality, when getting out first to market, it might be difficult for "AI" to decipher if a user added 1 of 5 available sauces to their chicken wings, so to reduce the likelihood of this error, you remove it until the technology is more mature. Speculative sure, but a strong assumption, and I doubt Mashgin would confirm this.
The other day an LLM gave me a script that had undeclared identifiers (it hallucinated a constant from an import).
When I informed it, it said "You must have copy/pasted incorrectly."
When I pushed back, it said "Now you trust me: The script is perfectly correct. You should look into whether there is a problem with the installation/config on your computer."
I was dealing with something similar with it yesterday. No code involved. It was giving me factually incorrect information about a multiple schools and school districts. I told it it was wrong multiple times and it hallucinated school names even. Had the school district in the wrong county entirely. It kept telling me I was wrong and that although it sounded like the answer it gave me, it in fact was correct. Frustrated, I switched to Expert, had it re-verify all the facts, and then it spit out factually correct information.