This comment really hits the nail on the head. Never listen to Internet strangers (who will very likely fall into that 90% bucket) that "service really matters". Sure, but price matters more for normie consumers. Airlines are the ultimate expression of that. The only airlines left that offer amazing service are national airlines with strong state protections or support. In short, you are probably way overpaying for that service.
If I had one dollar for each time an Internet rando said "I will never buy from that store or use that service again because such and such thing happened to me", I would be rich.
There was a great comedic bit on this:
"Thank you for flying Delta? I'd fly a kite if it was $11 cheaper"
I couldn't find the comedian, but the truth in it hits.
Side note: if I recall correctly Delta listened to their customers a decade+ back, gave more leg room, then nearly went bankrupt because no one wanted to pay more for the service.
Strongly disagree that they're terrible at asking questions.
They're terrible at asking questions unless you ask them to... at which point they ask good, sometimes fantastic questions.
All my major prompts now have some sort of "IMPORTANT: before you begin you must ask X clarifying questions. Ask them one at a time, then reevaluate the next question based on the response"
X is typically 2–5, which I find DRASTICALLY improves output.