Given current events in the USA, I can't emphasize enough how worried one should be about the fact that a few companies like Discord, Google (Gmail), and Meta have databases with access to the private conversations of hundreds of millions of people with their closest friends and family members, linked up with their identity.
Some of the big strengths of running a self-hosted Zulip server for your community are:
- Zulip servers are operationally simple, highly stable and easy to upgrade.
- Zulip is much better than Discord or Slack for managing the firehose of busy communities. Or at least, a lot of people tell us that they prefer the user experience to everything else they've tried, after a few weeks of getting used to it. :)
- Your community leaders get to make the policy decisions about data protection, identity, etc.
- It's 100% FOSS software, with an extremely readable and maintainable codebase that ~1500 people have successfully contributed code to. I don't think you'll find modern alternatives with a comparable featureset to Discord that are more resilient to the sponsoring company being acquired or going out of business.
- We are a values-focused organization (https://zulip.com/values/) where providing a public service is important to us all.
- Each server is completely self-contained and independent, with the only centralized services needed from us being desktop/mobile app publication and mobile push notifications delivery (which is free for community use and soon to be E2EE).
I'm happy to answer any questions.
Ideally migration should be easy enough that it would be easy enough to automate a mobious strip subscription where it seamlessly alternated between providers.
If that structure existed it would be nearly impossible for a single provider to enshittify. The sad fact is that no matter how many assurances (often sincerely delivered) have been made, we have all seen instances where buyouts, management changes, or just someone in control going nuts, have turned platforms sour.
Open source is great but as this thread shows, just being open source does not mean functional or maintained.