FWIW this has caused a big storm in China. The root of the issue is known to be caused by the battery cell vendor Amprius changing the battery design w/o notifying the power bank manufacturers. AFAIKT Amprius lost the 3C certification (a certification in China) because of this incident.
Excerpt from the report above (translated using Google):
> The Paper learned from an insider that Anker Innovations' battery cell supplier is already a leading battery cell supplier in the industry, and did not inform customers after it changed materials. In addition to Anker Innovations, the supplier also cooperates with leading power bank brands, so the impact is huge. Although Anker Innovations did not name the supplier, an insider pointed out that the supplier was Amprius.
UPDATE:
There's an exclusive interview by 36kr with one of Anker's VPs:
I work in manufacturing in the US. Incoming quality control, for Chinese vendors, is necessarily set up with zero-trust. This isn't a "trust but verify" sort of thing, it's strictly "do not trust". Assume that, at every step of the chain, there will be a lie: change of process, material change, collected data, and that the product being given to you is even yours (delivering a knockoff at the final step, and reselling yours on the gray market).
This is all common knowledge, proven by example after example that it's necessary to have zero trust. It's truly an adversarial system. All the extra engineering effort for IQC is still cheaper. And, there's rarely an alternative to the amazing manufacturing ecosystem that is China.
After tracking down several of these types of issues, it appears that the Chabuduo mindset [1] is a very real thing.
Yep. Anything I get from China, even from a vendor I have done lots of business with in the past gets at minimum random samples inspected and tested when appropriate. Every single shipment, zero exceptions before use.
So many things are caught. At best there is a lack of QA on the Chinese side, but it's definitely worse than that. They have no qualms sending you known-bad items, and just see it as "maybe the customer won't notice" and worth a try. It's definitely a giant pain in the ass, and adds a ton of expense and friction to the process. Lots of stuff you simply cannot source from any other country though - even if you do, the supply chain usually traces back to China anyways so all you're doing is adding a middleman layer to the problem.
It's extremely important to set very explicit and strict quality parameters and specifications prior to any deal you do with a vendor. Even then you will miss things that will later be argued about. The more you can specify the better, otherwise it will be seen as negotiable/changeable.
A lot of folks used to living in a high trust society get really taking advantage by this. Any vendor sourcing from China and not implementing an extreme level of QA to the process is being negligent, and I assume that's quite a lot if not the vast majority.
IMO high tech cost optimization is like the opposite of chabuduo - it's not half-assing, but over value engineer under pressure. The PRC's "amazing" manufacturing system fosters adversarial competition down the supply chain because there are so many competitors, packed with technical talent incentivized to value-engineer the shit out of everything to squeeze out fractions of a RMB more per unit. Some engineering team probably poured thousands of man-hours and retooled $$$ manufacturing lines just to gain a tiny margin edge. Sometimes that backfires. But the pressure isn't about laziness - it's involutionary effort. The result is still a zero-trust environment, since when manufacturing base is so dense, everyone incentivized to cut corners or optimize/tweak silently, they usually do, forcing everyone upstream to stay hyper vigilant. So we end up in default equilibrium where it's cheaper/more optimal to squeeze downstream and inspect.
Yep, there is an interesting book "Poorly made in china" talking about the same thing... not powerbanks but same modus operandi.
For example (hope I didn't mess up the details, it's been some time since I read it), a cosmetics manufacturer vendor replaced shampoo bottles with ones made with less (thinner) plastics multiple times, untill they started being destroyed in shipping... without notifying the company that ordered the shampoo... and then wanted more money for the "better" shampoo bottles.
Also some very questionable practices:
-----
The hair gel that we produced at the factory was green. One day, I noticed that the worker who filled the gel bottles had a skin condition. His hands were covered with the slick formula, and beneath the green, shimmery layer, I could see that the skin on his hands was peeling. Small, raw patches of flesh were exposed, and you didn’t have to be a dermatologist to see that his skin was infected.
“We should probably do something about this one,” I said to Sister, trying to sound calm, while in my head alarm bells were ringing.
Sister did not see the point. “Why?” she asked.
“It might be a health issue?”
“But the worker has done nothing wrong. It’s just an allergic reaction.”
Trying to press the matter, I suggested that the worker might contaminate the product.
Sister twisted around the argument. “How can he harm the product when it was the product that caused him the harm?”
To me they're still doing a "trust but verify" system. Zero trust would mean not trusting them with their products at all and moving manufacturering elsewhere. It sounds like Anker skimped on verification and they're paying the price.
You probably also do not pay those Chinese vendors for that service. Cheap is cheap.
The old argument for why IBM PCs (pre-Lenovo) cost more than a competitor was that they guaranteed the supply chain to exist when a repair was needed across your whole fleet of deployed machines.
Similarly, Winnebago RVs have a specific quirky reputation that the manufacturer holds on to molds of all previous products essentially forever, so they can re-manufacture parts to things that haven't been in stock for years.
It is a great read and surprisingly (scarily so) still relevant. I do however take issue with the title (clickbaity), it is a tad repetitive and sometimes very insightful while one paragraph later it reads like the authors first 10mins in China.
This seems to be startlingly contrast to all the talks about "US manufacturers are absolutely doomed w/o Chinese vendors' great products and quality control" when Trump increased the tariffs.
> Amprius Technologies, Inc. has never developed or manufactured batteries for power banks. For accuracy, please attribute the certification issue to Apex (Wuxi), not Amprius. Recent reports have incorrectly linked Amprius Technologies, Inc. to a battery certification issue. The company involved is Apex (Wuxi) Co., Ltd., formerly known as Amprius (Wuxi) Co., Ltd., a Chinese lithium battery manufacturer based in Wuxi, China.
> Apex (Wuxi) was once a subsidiary of Amprius Inc. but was never part of Amprius Technologies, Inc. In early 2022, Apex was spun off, renamed, and has operated independently since, with no ties or relationships to Amprius Technologies, Inc.
According to the recall notice, these powerbanks were "manufactured between January 1st, 2016, and October 30th, 2019" [0], so that was very much during the time before this says that they were spun out into a separate company.
Going from that last quote, they would in fact have been made and sold by Apex(Inc) at the time it was a subsidiary of Amprius Inc. and claiming otherwise seems like deliberate deception.
Their own website makes clear that Amprius Technologies Inc and Apex (Wuxi) are related in the description of their CEO, who served as CEO of both companies simultaneously. [1]
Anker should know better by this point. Changing specs without notifying customers is the basic formula of every Chinese manufacturer. They must have gotten lazy with their internal QA/QC processes and random sampling.
It clearly isn't the "basic formula" if it was so out of the norm it caused a national controversy and got the vendor's certifications removed. Your bitterness is showing.
First off, I love Luma Field. Always incredible to see what's going on inside things. Even just fun to scroll through their Twitter.
Second, Anker is one of the few companies I actually have a very high trust for. A few years back I bought a wall charger[0] from them, it has 2 USB-C and a Type A. A month in, one of the Type-C ports wouldn't charge if the other port was being used. If you send a support ticket they annoyingly give you a response with very basic trouble shooting. But if you respond to that you get a person. They just sent me a new one right away (<10 days) and there was no need to return the charger or anything. So I still use it, just blocked the bad port. I gotta say, whenever I encounter good customer service I become loyal.
I wanted to say this because I think a quality matters. Quality often takes nuances and this can often run counter to maximizing profits (Lemon Markets and all that). Looking at Luma's report, I don't get the indication that they had this issue because they were cutting corners but looks like it must be upstream[1]. But am happy to see they were giving gift cards along with the recall. Companies should minimize mistakes as best as they can, but it is important to judge them by how they handle mistakes. It can be easy to get caught in the negativity but I personally don't think I'll stop buying Anker products.
Anker is above average, but the bar for average when it comes to Chinese electronics is, "might not burn down your house immediately."
For reasons probably bordering on OCD, I watch a LOT of teardown videos of various electronics. And one thing that always strikes me is how a company with a product will routinely and often change what's inside, while the model number and exterior appearance stays the same.
For example, I wanted to buy a big 12V LiFePo4 battery and all of the cheapest ones are on Amazon. Amazon reviews are generally garbage because they're all borderline fake (from useless Viners, or wanna-be useless Viners). The only "honest" reviews of these I could find were YouTube teardowns where they basically have to destroy the case in order to take it apart. I would watch a teardown of one popular battery, and then run across a different teardown of the same model from someone else and the internals of each would be completely different. Completely different cells, battery management board, wires, construction everything. But they both looked identical on the outside.
Finished product manufacturers in China rarely have a consistent supply chain. They are negotiating suppliers and batches of components constantly, and are constantly re-engineering everything about the product, except for the external appearance of the case. This Luma Field article confirms what I've already run across myself.
This is also obvious if you think about installing OpenWRT on a router. You'll quickly find out that there's often various versions of the same product; it used to be that they would mark it somewhere, but that doesn't always happen anymore, and only some versions are compatible.
They just sent me a new one right away (<10 days) and there was no need to return the charger or anything. So I still use it, just blocked the bad port. I gotta say, whenever I encounter good customer service I become loyal.
They are good with returns/replacements. My experience with their product quality has been less good though. I had a pair with earbuds from them, I think it had some firmware issue where on an Android phone, volume would go from far too soft to 'blow your eardrums out'. No other buds had this issue with the same phone. They sent me a replacement which was fine, but it could certainly have caused hearing loss.
I also had an USB-C adapter from them (one of those USB-C with power passthrough, HDMI, etc.) it was so badly shielded that no WiFi or Bluetooth connection near it would survive.
I think people generally rave about them because the among very cheap/affordable Chinese vendors they have support that actually writes back and are helpful. The quality of their products is not great though (also see all these power bank recalls). I avoid them now.
Does not mean that all western brands are great either. My wife bought a Satechi USB-C adapter with DP-Alt mode that Satechi claimed would support 4k@60Hz. There was no way to get it running on Mac or non-Mac at 4k@60Hz. So, I did more research based on the MAC address of the device and found that it just a 'recased' version of a $20 Chinese USB-C design (which was specced to only support 4k@30Hz). Not only were Satechi just selling a rebadged USB-C adapter, they didn't even take the effort to check whether the specs that they claim to support are supported (luckily I could return it within 30 days). Also see: https://overengineer.dev/blog/2021/04/25/usb-c-hub-madness/ (in which they find that an Anker adapter is probably a rebadged Ce-Link design)
I've found Anker good although when I tried to use my 'lifetime warranty' on a broken USB C to lighting cable I got some run around from an LLM before swearing at them and getting a result. Even so they last longer than the genuine Apple ones.
I don't know about the rest of their products, but their over-ear headphones (Q45 being one specific example) have very weak attachment of the cup to the frame that often cracks and then breaks withing several months of use. This has been well known for at least a decade, and they have done nothing to fix it.
Sounds like they have alright customer service, if you live in a region where it is actually available (not me), and don't care about polluting the environment with yet more short-lived plastic trash. Not really something to support with one's hard-earned money IMHO.
And it seemed the main issue as identified by Luna was not with the cells but the bank design itself.
> If the recall is affecting units made with 18650 battery cells from multiple suppliers, that suggests the root cause of the recall stems from elsewhere in the power bank. We next focused on the PCB and assembly of the board with the cells.
> We can measure the distance to quantify how dramatically the gap between the positive and negative bus bars varies across the three units. In PB1, that distance is only 0.52 mm
But it is still upstream since AFAIK Anker just rebrands other products.
I've had my share of spicy pillows ranging from iPad to power bank from upstart company which became spicy after using it for just 3 times[1].
I've been overly cautious of batteries for several years now, I charge my devices with 1A charger and keep it between 40% to 80% . I now carry a single 18650 cell power bank instead of those 10,000 mAh, 20,000mAh power banks.
I don't sleep with phone, tablet or kindle on bed and I force my partner to do the same to her irritation. Last week her MacBook became spicy overnight and I had to rush to Apple Store morning, the price for battery replacement was more than the price of that MacBook in used market so I had to buy a new MacBook.
I miss the good old days where I could take the battery of the Nokia phone and spin it on the table to see if it's become spicy. I pray to EU gods to please force the manufactures to bring back user replaceable batteries.
Your prayers have been (partially) heard. The EU Battery Regulation of 2023 demands that starting February 2027 batteries in all devices have to be user-replaceable with commercially available tools (or for watertight devices or some special device categories replaceable by an independent professional), that replacement batteries have to be available at reasonable prices and that use of third party batteries should not be prevented
Lobbyists have worked hard to weaken the regulation, but it should still be a major improvement over the status quo
Thank you EU, Although I don't live there I'm hoping the manufacturers wouldn't take the effort to make EU specific models of their devices and the benefits are reaped throughout the world.
Is your house especially warm? I’m not doubting that it happened but I’ve had very different experiences (one battery problem in a couple decades) and am curious what might explain the difference other than bad luck.
I live in India, both in North and South at different times of the year and yes it does get extremely hot during summer but I've been very careful and monitor battery temps at all time.
My theory is just I've had a bad luck with batteries.
Amazon sent me a recall notice about this one, indicating they had it from my purchase history, but oddly I couldn't find it in my own collection of power banks, or in the ones I gave to my wife. I'm worried I might have purchased one for another family member as a gift and not remembered who.
The recall is concerning, especially since once they started with the one, they quickly added several more to the list. I've ordered at least 17 Anker products over the last ten years (not all of them power banks). I pay the premium over cheaper external batteries, and I have advised my family in the past to do the same. This is ostensibly because they are supposed to be the guys that don't explode. If I can't even take that for granted, then there's really no reason to maintain customer loyalty. There are countless other, cheaper brands available online from no-name Chinese companies.
Those random brands that flood amazon (TYUOIT or ERYWERP) are dispensable brands in part because it allows them to discharge the company if something like a recall becomes necessary.
Part of the price of cheap shit.
Anker on the other hand is a recognizable name with a brand image. So they need to do right to keep their trust.
I only buy portable Li-ion batteries from manufacturers with a history of product recalls in my country or directly from major retailers that regularly recall defective products.
I also only buy portable battery models that I believe will sell or has sold many thousands of units so any widespread manufacturering defects should become apparent sooner.
fwiw: You can see when you bought it in your Amazon purchases list, it might help you remember. For example, if you bought it just before someone's birthday date...
This scrutiny actually makes me more inclined to buy Anker products. There's more trust in a company that will transparently communicate, correct mistakes and raise the safety bar for future products. It also brings to light issues with other manufacturers in the supply chain.
I had one of the affected models. I filled out the recall form yesterday, and they emailed me this morning to let me know the replacement has been sent. They are pretty good about standing behind their products
I think the CT scan tech is cool and the article is written nicely but I don't get the point of this article. Seems like if Anker were using the CT scanner, they still wouldn't be able spot the change. I'm confused.
Even though this is a recall, a bad thing, it actually makes me more likely to buy from Anker than a no-name brand on Amazon. Those no-name brands almost definitely have problems like this (or worse), but we rarely hear about them.
Eh. Anker did the bare minimum to address their liability.
They won’t pay for devices that Amazon says are in scope, but the black on black serial number is illegible.
For devices that are covered, they advise you to not dispose of them at a retailer like Home Depot that accepts lithium batteries, but provides no means to safely dispose of this fire hazard. So I got my $40 payment, but I assume now that will disclaim any liability when my house or car goes on fire while I try to find a facility that accepts dangerous batteries.
Honestly, when shopping no-name slop I'm seeking out products that don't have batteries, or at least don't have powerful ones (non-vibrating game controllers are probably pretty safe). One less risk.
If they have flat batteries you could be safe if they are LiFePO which are quite hard to light on fire. YMMV depending on the actual battery. Usually the come from batches of old phones which went out of production are put into these kind of things since they can be bought on the cheap.
If they put in a round cell I'd stay away. I usually replace the cell with one I know is good and check the circuit for protection. Wouldn't be the first time I've seen something with no over or undervolt protection whatsoever.
I am not sure that no-name batteries are that more dangerous. A common reason batteries catch fire is when things are too densely packed, causing shorts. A famous case is the Galaxy Note 7, which is Samsung, not Chinese tech.
No-name batteries are often way lower capacity than advertised, which means less stuff, and therefore less densely packed and less stuff to burn.
I am not saying that these batteries are safer, or that it is not a scam, but the fact that these batteries are lower capacity can compensate for the sketchy build. Power electronics is another story, so while the battery may be ok, the charging circuit may not.
I have two of these powerbanks, one ordered in 2019 and another in 2021. Amazon sent me scary emails saying these things will kill me. Anker's recall site says I'm not affected and the product is safe to use.
I'm not sure who to trust, but I've erred on the side of caution and trashed the batteries. Because it's not worth dying in a fire over $30 in batteries.
I would have just trusted Anker in this case. Amazon only knows you bought that model of battery, not whether it was affected. Anker would (or should) know exactly what range of serials were made with the problematic cells.
No idea where GP lives, but in lots of places there's simply no other option. Your best bet is to discharge the battery as far as you can make it, and then dump it with the rest of the trash. I don't have anyone willing to accept any batteries for recycling withing a few thousand kilometers. And yes, Amazon ships here just fine.
That is not true. Please don't spread misinformation that could lead to deaths or people losing everything they own.
You can put out a Lithium battery fire with a class-D fire extinguisher. If you don't have one available, you can isolate the burning battery by surrounding it with sand or other inert, dry substances to keep it from spreading until the fire department arrives with proper equipment to dispose of or extinguish it.
Water won't put it out but putting it in a big enough container of water and leaving it there long enough works. You just need a big enough energy sink + containment.
Readit News
This is one of the Chinese reports on the issue: https://m.thepaper.cn/newsDetail_forward_31048287
Excerpt from the report above (translated using Google):
> The Paper learned from an insider that Anker Innovations' battery cell supplier is already a leading battery cell supplier in the industry, and did not inform customers after it changed materials. In addition to Anker Innovations, the supplier also cooperates with leading power bank brands, so the impact is huge. Although Anker Innovations did not name the supplier, an insider pointed out that the supplier was Amprius.
UPDATE:
There's an exclusive interview by 36kr with one of Anker's VPs:
https://m.36kr.com/p/3365435892680709
This is all common knowledge, proven by example after example that it's necessary to have zero trust. It's truly an adversarial system. All the extra engineering effort for IQC is still cheaper. And, there's rarely an alternative to the amazing manufacturing ecosystem that is China.
After tracking down several of these types of issues, it appears that the Chabuduo mindset [1] is a very real thing.
[1] https://news.ycombinator.com/item?id=32465780
So many things are caught. At best there is a lack of QA on the Chinese side, but it's definitely worse than that. They have no qualms sending you known-bad items, and just see it as "maybe the customer won't notice" and worth a try. It's definitely a giant pain in the ass, and adds a ton of expense and friction to the process. Lots of stuff you simply cannot source from any other country though - even if you do, the supply chain usually traces back to China anyways so all you're doing is adding a middleman layer to the problem.
It's extremely important to set very explicit and strict quality parameters and specifications prior to any deal you do with a vendor. Even then you will miss things that will later be argued about. The more you can specify the better, otherwise it will be seen as negotiable/changeable.
A lot of folks used to living in a high trust society get really taking advantage by this. Any vendor sourcing from China and not implementing an extreme level of QA to the process is being negligent, and I assume that's quite a lot if not the vast majority.
IMO high tech cost optimization is like the opposite of chabuduo - it's not half-assing, but over value engineer under pressure. The PRC's "amazing" manufacturing system fosters adversarial competition down the supply chain because there are so many competitors, packed with technical talent incentivized to value-engineer the shit out of everything to squeeze out fractions of a RMB more per unit. Some engineering team probably poured thousands of man-hours and retooled $$$ manufacturing lines just to gain a tiny margin edge. Sometimes that backfires. But the pressure isn't about laziness - it's involutionary effort. The result is still a zero-trust environment, since when manufacturing base is so dense, everyone incentivized to cut corners or optimize/tweak silently, they usually do, forcing everyone upstream to stay hyper vigilant. So we end up in default equilibrium where it's cheaper/more optimal to squeeze downstream and inspect.
For example (hope I didn't mess up the details, it's been some time since I read it), a cosmetics manufacturer vendor replaced shampoo bottles with ones made with less (thinner) plastics multiple times, untill they started being destroyed in shipping... without notifying the company that ordered the shampoo... and then wanted more money for the "better" shampoo bottles.
Also some very questionable practices:
-----
The hair gel that we produced at the factory was green. One day, I noticed that the worker who filled the gel bottles had a skin condition. His hands were covered with the slick formula, and beneath the green, shimmery layer, I could see that the skin on his hands was peeling. Small, raw patches of flesh were exposed, and you didn’t have to be a dermatologist to see that his skin was infected.
“We should probably do something about this one,” I said to Sister, trying to sound calm, while in my head alarm bells were ringing.
Sister did not see the point. “Why?” she asked.
“It might be a health issue?”
“But the worker has done nothing wrong. It’s just an allergic reaction.”
Trying to press the matter, I suggested that the worker might contaminate the product.
Sister twisted around the argument. “How can he harm the product when it was the product that caused him the harm?”
The old argument for why IBM PCs (pre-Lenovo) cost more than a competitor was that they guaranteed the supply chain to exist when a repair was needed across your whole fleet of deployed machines.
Similarly, Winnebago RVs have a specific quirky reputation that the manufacturer holds on to molds of all previous products essentially forever, so they can re-manufacture parts to things that haven't been in stock for years.
It is a great read and surprisingly (scarily so) still relevant. I do however take issue with the title (clickbaity), it is a tad repetitive and sometimes very insightful while one paragraph later it reads like the authors first 10mins in China.
[0] https://en.m.wikipedia.org/wiki/Poorly_Made_in_China
Edit: note, the tricks described in this book are not exclusive to china.
Free market types take note: good regulation and “red tape” can actually help free enterprise
Sounds like “fail fast, fail often.”
I still remember in 2012 - 2013, when I suggested exactly that, someone on HN replied and suggested I was racist.
Dead Comment
I can only find https://youtu.be/3ZTGwcHQfLY but earlier this year it was all over YouTube.
> Amprius Technologies, Inc. has never developed or manufactured batteries for power banks. For accuracy, please attribute the certification issue to Apex (Wuxi), not Amprius. Recent reports have incorrectly linked Amprius Technologies, Inc. to a battery certification issue. The company involved is Apex (Wuxi) Co., Ltd., formerly known as Amprius (Wuxi) Co., Ltd., a Chinese lithium battery manufacturer based in Wuxi, China.
> Apex (Wuxi) was once a subsidiary of Amprius Inc. but was never part of Amprius Technologies, Inc. In early 2022, Apex was spun off, renamed, and has operated independently since, with no ties or relationships to Amprius Technologies, Inc.
(source: https://www.gizchina.com/2025/07/14/anker-baseus-romoss-amon...)
Going from that last quote, they would in fact have been made and sold by Apex(Inc) at the time it was a subsidiary of Amprius Inc. and claiming otherwise seems like deliberate deception.
Their own website makes clear that Amprius Technologies Inc and Apex (Wuxi) are related in the description of their CEO, who served as CEO of both companies simultaneously. [1]
[0] https://www.anker.com/a1263-recall
[1] https://ir.amprius.com/company-information/executive-team
Second, Anker is one of the few companies I actually have a very high trust for. A few years back I bought a wall charger[0] from them, it has 2 USB-C and a Type A. A month in, one of the Type-C ports wouldn't charge if the other port was being used. If you send a support ticket they annoyingly give you a response with very basic trouble shooting. But if you respond to that you get a person. They just sent me a new one right away (<10 days) and there was no need to return the charger or anything. So I still use it, just blocked the bad port. I gotta say, whenever I encounter good customer service I become loyal.
I wanted to say this because I think a quality matters. Quality often takes nuances and this can often run counter to maximizing profits (Lemon Markets and all that). Looking at Luma's report, I don't get the indication that they had this issue because they were cutting corners but looks like it must be upstream[1]. But am happy to see they were giving gift cards along with the recall. Companies should minimize mistakes as best as they can, but it is important to judge them by how they handle mistakes. It can be easy to get caught in the negativity but I personally don't think I'll stop buying Anker products.
[0] https://www.amazon.com/dp/B09Q52CXX1
[1] https://news.ycombinator.com/item?id=44639759
For reasons probably bordering on OCD, I watch a LOT of teardown videos of various electronics. And one thing that always strikes me is how a company with a product will routinely and often change what's inside, while the model number and exterior appearance stays the same.
For example, I wanted to buy a big 12V LiFePo4 battery and all of the cheapest ones are on Amazon. Amazon reviews are generally garbage because they're all borderline fake (from useless Viners, or wanna-be useless Viners). The only "honest" reviews of these I could find were YouTube teardowns where they basically have to destroy the case in order to take it apart. I would watch a teardown of one popular battery, and then run across a different teardown of the same model from someone else and the internals of each would be completely different. Completely different cells, battery management board, wires, construction everything. But they both looked identical on the outside.
Finished product manufacturers in China rarely have a consistent supply chain. They are negotiating suppliers and batches of components constantly, and are constantly re-engineering everything about the product, except for the external appearance of the case. This Luma Field article confirms what I've already run across myself.
Even Apple iphone(tbf, also made in China) double-source important components inside their phone(modem)
Do you have any reccs you enjoy watching? Asking for a friend :)
They are good with returns/replacements. My experience with their product quality has been less good though. I had a pair with earbuds from them, I think it had some firmware issue where on an Android phone, volume would go from far too soft to 'blow your eardrums out'. No other buds had this issue with the same phone. They sent me a replacement which was fine, but it could certainly have caused hearing loss.
I also had an USB-C adapter from them (one of those USB-C with power passthrough, HDMI, etc.) it was so badly shielded that no WiFi or Bluetooth connection near it would survive.
I think people generally rave about them because the among very cheap/affordable Chinese vendors they have support that actually writes back and are helpful. The quality of their products is not great though (also see all these power bank recalls). I avoid them now.
Does not mean that all western brands are great either. My wife bought a Satechi USB-C adapter with DP-Alt mode that Satechi claimed would support 4k@60Hz. There was no way to get it running on Mac or non-Mac at 4k@60Hz. So, I did more research based on the MAC address of the device and found that it just a 'recased' version of a $20 Chinese USB-C design (which was specced to only support 4k@30Hz). Not only were Satechi just selling a rebadged USB-C adapter, they didn't even take the effort to check whether the specs that they claim to support are supported (luckily I could return it within 30 days). Also see: https://overengineer.dev/blog/2021/04/25/usb-c-hub-madness/ (in which they find that an Anker adapter is probably a rebadged Ce-Link design)
Edit: found my original Satechi rant, including my experiences with their support: https://news.ycombinator.com/item?id=30907221
If you try their provided troubleshooting instructions, your port may return normal again. Worth give it a try.
Sounds like they have alright customer service, if you live in a region where it is actually available (not me), and don't care about polluting the environment with yet more short-lived plastic trash. Not really something to support with one's hard-earned money IMHO.
And it seemed the main issue as identified by Luna was not with the cells but the bank design itself.
> If the recall is affecting units made with 18650 battery cells from multiple suppliers, that suggests the root cause of the recall stems from elsewhere in the power bank. We next focused on the PCB and assembly of the board with the cells.
> We can measure the distance to quantify how dramatically the gap between the positive and negative bus bars varies across the three units. In PB1, that distance is only 0.52 mm
But it is still upstream since AFAIK Anker just rebrands other products.
I've been overly cautious of batteries for several years now, I charge my devices with 1A charger and keep it between 40% to 80% . I now carry a single 18650 cell power bank instead of those 10,000 mAh, 20,000mAh power banks.
I don't sleep with phone, tablet or kindle on bed and I force my partner to do the same to her irritation. Last week her MacBook became spicy overnight and I had to rush to Apple Store morning, the price for battery replacement was more than the price of that MacBook in used market so I had to buy a new MacBook.
I miss the good old days where I could take the battery of the Nokia phone and spin it on the table to see if it's become spicy. I pray to EU gods to please force the manufactures to bring back user replaceable batteries.
[1] https://www.reddit.com/r/spicypillows/s/fMNcm07aT2
Lobbyists have worked hard to weaken the regulation, but it should still be a major improvement over the status quo
My theory is just I've had a bad luck with batteries.
The recall is concerning, especially since once they started with the one, they quickly added several more to the list. I've ordered at least 17 Anker products over the last ten years (not all of them power banks). I pay the premium over cheaper external batteries, and I have advised my family in the past to do the same. This is ostensibly because they are supposed to be the guys that don't explode. If I can't even take that for granted, then there's really no reason to maintain customer loyalty. There are countless other, cheaper brands available online from no-name Chinese companies.
Part of the price of cheap shit.
Anker on the other hand is a recognizable name with a brand image. So they need to do right to keep their trust.
I also only buy portable battery models that I believe will sell or has sold many thousands of units so any widespread manufacturering defects should become apparent sooner.
For now I don't avoid them, yet. Definitely not switching to a random cinese brand instead.
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Would you want to tear down Lithium batteries??? It’s slightly hazardous…
Reminiscent of the tylenol case study, handled a tough situation correctly and it's still on the shelf.
They won’t pay for devices that Amazon says are in scope, but the black on black serial number is illegible.
For devices that are covered, they advise you to not dispose of them at a retailer like Home Depot that accepts lithium batteries, but provides no means to safely dispose of this fire hazard. So I got my $40 payment, but I assume now that will disclaim any liability when my house or car goes on fire while I try to find a facility that accepts dangerous batteries.
If they put in a round cell I'd stay away. I usually replace the cell with one I know is good and check the circuit for protection. Wouldn't be the first time I've seen something with no over or undervolt protection whatsoever.
No-name batteries are often way lower capacity than advertised, which means less stuff, and therefore less densely packed and less stuff to burn.
I am not saying that these batteries are safer, or that it is not a scam, but the fact that these batteries are lower capacity can compensate for the sketchy build. Power electronics is another story, so while the battery may be ok, the charging circuit may not.
I'm not sure who to trust, but I've erred on the side of caution and trashed the batteries. Because it's not worth dying in a fire over $30 in batteries.
How is throwing a potentially damaged lithium battery into the trash, where no batteries of any kind should go, cautious?
That is not true. Please don't spread misinformation that could lead to deaths or people losing everything they own.
You can put out a Lithium battery fire with a class-D fire extinguisher. If you don't have one available, you can isolate the burning battery by surrounding it with sand or other inert, dry substances to keep it from spreading until the fire department arrives with proper equipment to dispose of or extinguish it.
If you stop the water, it may reignite or smolder and produce smoke, but water will work to combat the fire.