vrosas (u/vrosas) - Readit News

vrosas commented on DNS Explained – How Domain Names Get Resolved bhusalmanish.com.np/blog/... · Posted by u/okchildhood

petemilly · 3 days ago

> You can change which resolver you use in your network settings. I switched to 1.1.1.1 on my machines - it's noticeably faster than my ISP's default resolver.

Noticeably faster as in just loading a website? Or in some script where small differences add up? I thought typical DNS lookup was sub 100ms, but I've never tried switching my resolver so I'm curious

vrosas · 3 days ago

Curious how you’d measure this

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

agwa · 8 days ago

They denied my request for a service account quota increase even though my use case[1] was literally straight from their documentation. They only increased it after I complained on Twitter and got retweeted by Corey Quinn.

[1] https://www.agwa.name/blog/post/accessing_your_customers_goo...

vrosas · 3 days ago

Why didn’t you just have the customer create a service account and then send you the key? Or you’d just have one master service account and the customer would give you permission to impersonate the one they created? I’m sorry you ran into this but there were other solutions.

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

_drg9 · 9 days ago

The quota we needed increased far beyond the usual was the YouTube API. The startup was a media editing and publishing tool, with a feature to upload videos to YouTube on your behalf. Uploading a video requires a ton of quota, which they gave us.

Regardless, dropping all quotas to 0 effectively killed our GCP account.

vrosas · 8 days ago

Interesting. I guess we’ve learned an important lesson in not building businesses around APIs that don’t have an SLA…

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

Nifty3929 · 9 days ago

"... and they're paying for it..." - that might be the exact issue. Google has no way to ensure that these small shops and startups will pay their bill, so quotas are used to prevent the company from running up a large bill they won't be able to pay.

I see a bunch of threads on reddit about startups accidentally going way over budget and then asking for credits back.

This doesn't at all mean the startups have bad intent, but things happen and Google doesn't want to deal with a huge collection issue.

If someone rolled up to your gas station and wanted to pump 10,000 gallons of gas but only pay you next month - would you allow it?

vrosas · 9 days ago

That’s not how quotas work in GCP. Google sets quotas for certain APIs for interacting with GCP itself, like how many VMs you can create per second. They’re not billable. Sometimes these quotas can be be increased if you need them to be. But the way op described it makes no sense.

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

Dylan16807 · 9 days ago

> Quota for what?

Sure, I'm interested too.

> In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly.

Well 0 is not sensible, and who cares if it's weird if they got detailed approval and they're paying for it.

vrosas · 9 days ago

Sure, but the comment is so vague I’m skeptical the OP knew what they were doing in the first place, or it happened exactly as they wrote. Maybe a service quota was reset to the default? But just set to zero? Doesn’t pass the sniff test.

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

notepad0x90 · 9 days ago

This is such a repetitious issue that I wonder why there has been no class action suits so far?

I think documenting these cases somewhere, and targeting not just Alphabet but all the other "we're too big to support little people like you" companies would be a good idea. I don't think the pay out would be significant, but the punitive impact might change things.

vrosas · 9 days ago

Of all the posts like this I’ve seen the customers are always 1) extremely scant on details about what they were using GCP for or why they were suspended, and more importantly 2) never actually paying for support.

Having worked with a fair few academics, I’m guessing they lost track of their service account keys and the account got suspended for crypto mining.

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

betaby · 9 days ago

> I am a CS researcher at UC Berkeley. This has seriously impacted my work.

Can I suggest a topic for your next research? "Cloud exascalers and their negative impact on the society"

vrosas · 9 days ago

Or “Why I should have been paying for support if my entire career depended on it.”

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

politelemon · 9 days ago

Working in small and medium businesses I've observed the same thing, and I've been quite satisfied with it. So I don't think it's really gone downhill, so GP's comment doesn't really resonate for me, but that isn't to negate their experience. Otoh I keep hearing horror stories about GCP and now I'm reluctant to try it.

vrosas · 9 days ago

Shitting on GCP is just popular on HN and always gets upvoted. AWS and Azure have royally fucked thousands of customers if you care to search for those writeups. My wild ass guess, considering posts like these have zero background details, is that they were careless with service account keys and their account got suspended for mining crypto or something. They also probably weren’t actually paying for support of any kind and that’s why no one is responding to them.

vrosas commented on Google Cloud suspended my account for 2 years, only automated replies · Posted by u/andylizf

_drg9 · 9 days ago

I had my GCP quota algorithmically set to 0 after spending 6 months working with them to launch a startup.

I went through a ton of hoops to get approval for our quota. We sent them system diagrams, code samples, financial reports, growth predictions, etc. It was months of back and forth. I'll also add that it was very annoying because they auto-reject your quota request if you don't respond to their emails within 48 hours but their responses take 1-3 weeks. In any case, after 6 months, they eventually approved us for our quota, we launched, and they shut us down to 0 quota across all services the instant our production app got traffic.

We contacted them again asking for help. We never got any human response. We got a boiler plate template a few times, but that was it.

I will never ever ever again use a cloud service where I can't guarantee that I can get good customer service. Unfortunately for a small business that means no big clouds like AWS, GCP, etc.

Yes, I am bitter.

vrosas · 9 days ago

Quota for what? In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly.