As I'm a European citizen, I filed a GDPR removal request with them to remove all images of me from their servers. The email address that they list in their privacy policy [1] for GDPR requests immediately bounces and tells you to reply from an Otter.ai account (which I don't have). I was able to fill in a contact form on their website and I did receive replies via email after that.

After a few emails back and forth, their position is that

> You will need to reach out to the conversation owner directly to request to have your information deleted/removed. Audio and screenshots created by the user are under the control of the user, not Otter.

> We are required by law to deny any request to delete personal information that may be contained within a recording or screenshot created by another user under the CCPA, Cal. Civil Code § 1798.145(k), which states in relevant part

> “The rights afforded to consumers and the obligations imposed on the business in this title shall not adversely affect the rights and freedoms of other natural persons. A verifiable consumer request…to delete a consumer’s personal information pursuant to Section 1798.105…shall not extend to personal information about the consumer that belongs to, or the business maintains on behalf of, another natural person…[A] business is under no legal obligation under this title or any other provision of law to take any action under this title in the event of a dispute between or among persons claiming rights to personal information in the business’ possession.”

Which is a ridiculous answer towards a European user, as the CCPA doesn't apply to me at all. Furthermore, I don't think the CCPA prohibits them at all in deleting my face from their servers, as the CCPA merely stipulates that I can't compel them under the CCPA. Otter.ai can perfectly decide this for themselves or be compelled under the GDPR to delete data, and their Terms and Conditions make it clear they may delete any user or data if they wish to do so.

After these emails, and me threatening to file a lawsuit, "Andrew" from "Otter.ai Support Team" promised to escalate the matter to his manager, but I got ghosted after that: they simply stopped replying.

So I'm going to file that lawsuit (a "verzoekschriftprocedure" under Dutch law) this week. It's going to be a very short complaint.

[1] https://otter.ai/privacy-policy

patchboard

: a switchboard in which circuits are interconnected by patch cords

First Known Use

1934, in the meaning defined above

> LLMs get endlessly confused: they assume the code they wrote actually works; when test fail, they are left guessing as to whether to fix the code or the tests; and when it gets frustrating, they just delete the whole lot and start over. This is exactly the opposite of what I am looking for. Software engineers test their work as they go. When tests fail, they can check in with their mental model to decide whether to fix the code or the tests, or just to gather more data before making a decision. When they get frustrated, they can reach for help by talking things through. And although sometimes they do delete it all and start over, they do so with a clearer understanding of the problem.

My experiences are based on using Cline with Anthropic Sonnet 3.7 doing TDD on Rails, and have a very different experience. I instruct the model to write tests before any code and it does. It works in small enough chunks that I can review each one. When tests fail, it tends to reason very well about why and fixes the appropriate place. It is very common for the LLM to consult more code as it goes to learn more.

It's certainly not perfect but it works about as well, if not better, than a human junior engineer. Sometimes it can't solve a bug, but human junior engineers get in the same situation too.