edit: reading about it further, it looks like "Links" collects payment from the user, and hence won't work here.
I suspect there’s a bit of “curse of knowledge” at play here. You’ve spent a bunch of time in this space and we haven’t. If your target audience is all people who know this stuff then this might not be a problem, but just thought I’d try to clarify.
We're definitely trying to appeal to someone that know they want/need to sell flights but doesn't necessarily know how.
Lots of folks are asking "who is this for?". I think that's because the people that should use this don't know that they should yet. And it's probably missing the hotel/car angle too.
This would let people like planners (e.g. destination wedding), events (e.g. festivals), and the like simplify and make money through the entire customer experience/journey.
Good luck!
OK, so this is my sticking point.
There are horror stories of Expedia somehow accidentally not booking the flights they've sold. You get to the airport, there's no ticket and no seat. Airline says "nothing we can do, call Expedia".
They can't call Duffel. I can't fix it programmatically. Customer's sitting angry at an airport, honeymoon ruined. What happens?
We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo.
Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.
There are a few reasons why such companies might want to offer flights (and other travel services) through their own product. A non-exhaustive list:
- Retention: a credit card company or bank might offer points and wants customers to redeem these points for travel. An hotel might want to offer flights so that their customers can stay within their ecosystem rather than going to an OTA (which will offer million of other hotel products)
- Monetisation: capture extra margin points from selling these products
- UX: tighter integration between their own software and the travel booking piece, i.e a spend management platform layering approval flows, policies, on top of a booking engine
I wanted to poke around at it myself but it seems like I'd need a $99/mo package package to use it? (I legitimately actually want pseudo-GDS access for my personal cohort so we can coordinate flights and conventions together as the logistics leader of the group. I know I'm not the enterprise customer you're looking for, buuuuuut...)
Kinda agree but also think we should do a better job making it explicit who the target is. Thanks for the feedback