Readit NewsI'd personally use a palm tree or coffee icon for this kind of message. But it is kind of alarming that Apple allows external payments now!! That's like... hell freezing over, or Dracula donating blood.
But imagine mom or dad viewing this screenshot and getting creeped out because of the red icon.
- Added 8 variables inside docker-compose, only 7 get recognized
- Why my docker-compose works locally and not on Coolify? Oh yeah it has its own network stuff. Then tell me beforehand!
- Error messages like "Oops something is not okay, are you okay?" 0% helpful information, 100% condescending crap
I'm not sure why this software keeps getting recommended. Even in videos like these, the guy admits its not ready yet: https://www.youtube.com/watch?v=taJlPG82Ucw&t=3126s
The dashboard is incredibly clunky and at the time they didn't have SSL for db connections (not sure about now). A lot of stuff you need to know what you're doing like configuring tags for Traefik etc.
The deal breaker was it didn't have zero downtime deploys. Any pending request when you update an app is simply killed.
I was expecting something like Heroku or Vercel but this ain't it.
Ended up concluding that if I wanted to run/deploy apps on my own VPS I'd just use Kamal or Dokku. Both have zero downtime deploys, certbot, proxy, etc.
For docker-compose, I had to create a specific one for Coolify because it goes and does its own magic.
Tried Dokploy(similar service), better UI but lacking in docs.
In the right hands, these products could be so much better.
But that's the problem. Wordpress is used for much much more. You can use it as a CMS, LMS, news platform, saas platform, and much more. You can literally customize it to the bone.
Ghost is a good alternative to wordpress, only if you're using it for 2-3 specific usecases.
Here's more:
- Be direct, Hi, the xyz feature is available on the PRO plan. You can upgrade to the PRO plan at app.saas.com/billing
- Be brutal, Hi xyz, your card couldn't be charged for your Saas subscription, and hence your subscription has been deactivated. To reactivate, enter your card details app app.saas.com/billing
- Be honest, Hello xyz, thanks for the feature request. We'll put it in our wish list but can't guarantee it will make the cut.
- Be generous, Hey xyz, thanks for pointing that out. We have identified that as a bug and have pushed a fix for it. In the meanwhile, I've extended your trial by 7 days, on the house.
Couple of other tips:
- Dumb down your reply as much as possible. If you can't, throw your reply through chatgpt and make it dumb down.
- Unless a support issue is very basic, reply after a few minutes if you're near your computer. Usually users figure out things on their own if given some time.
- But don't allow issues to go stale. To really wow customer service, reply as humanely quick as possible, especially for existing customers.
- Make your support timelines clear somewhere in your product, eg: Our support will respond within max 48 hours, but most responses take 2-3 hours.
- Make your terms and privacy policy pages clear. People do read this. getharvest.com is a gold standard in this area.
Only major difference is - Operational is meant to be integrated inside your product whereas Pushover is a general purpose tool.