I've been using Brex for a few years. I didn't ask for much beyond an Internet bank into which Stripe and clients could deposit income, and from which I could make payments.

If they had said, "Below a certain balance, we'll need to charge you a fee," I likely would have paid it. The annoyance factor of switching banks, payment from my various vendors, etc., is not small.

Instead, I got a completely out-of-the-blue e-mail telling me that I have about two months to switch banks, and that there's nothing to talk about.

I'll echo those who wrote that if this was, as the CEO wrote, "an incredibly difficult decision for me and the team," it should have been given more thought than a "We're kicking you off -- good riddance" message.

I'm disappointed as a customer. But I'm also disappointed as a person in the tech space, where such poor behavior toward your customers is considered acceptable. More transparency and empathy could have turned this from an infuriating PR mess to a frustrating-but-understandable pivot by a fintech startup.