I don't understand either, but I would be genuinely interested in what "mailing a payment" means in practice. Is it like sending a check by mail or some kind of paper bank transfer?
Sending a check via mail is infrequently done, but it happens. I just paid my annual property taxes that way. My options were:
* mailing a check
* paying via credit card over the phone for a hefty surcharge
* cash in person
In my case, I used my online banking to send the amount to the mailing address on the bill. In some cases - for large companies, typically - my bank can send the remittance electronically. In others, though, they fill out a paper check on my behalf and send it via the postal system. This service is fee free to me, or else I’d have sent the letter myself.
1) May want to auto-magically handle input for things like apostrophes. E.g. "O'Hare"... It looks like somewhere in the process this data was not preserved/saved/sent, but people will probably try to search with it. Might also want to handle the accent marks and what not too
2) The terms & conditions for Step 3, the checkbox at the bottom doesn't have enough contrast when checked. I do not have a disability, and I still found it very faint. Someone with a disability would likely have a lot of trouble (not to mention, it requires scrolling to the bottom to check it in the first place, which isn't awesome for accessibility)
3) I appreciate the warning on the terms and conditions about seeing things you might not want to see. A good reminder for those that might not want to tarnish a memory of someone... Reminds me of the DNA tests for Christmas, or learning about Punnett Squares and genetics, sometimes you might not want to go looking :-)
I'd echo this. I found that to be exceptionally well-written and helped me understand the records I'd receive were unlikely to be the records I was interested in, so I cancelled at that point.
Your abandon rate at that step could make for interesting reading!