It's good to see their response. I feel like between the issues with CNCF being talked about on the Oxide and friends podcast, and this recent Jepson report, nats tends to get a decent amount of negative coverage.
Which is a shame, since I do think it's a great tool.
Blockbuster went out of business because they made the video rental market incredibly boring and had no vision for the future. Once they got market dominance it became just 500 copies of the first fast and furious as a guaranteed rental, and all the cool and interesting stuff gone.