Examples of chatbots that do work
Nuance's Nina https://www.windstream.com/Support/
Jenn (unknown who is behind it) https://www.alaskaair.com/
Our James https://master.boost.ai/
James: I´m happy to help you regarding savings account.
James: Select an option: Order account Change account Other inquiries
Option 1: Links to google.no without a search term.
Option 2: "Chat with one of my colleagues in online bank, or call us at 00000 if you would like to make changes to your savings account."
Option 3: More options that lead to phrases such as "Interest rate on savings account is X %."
Sorry, but this just cements the fact that chatbots are utterly useless.
For example, I love setting AI on building out support tools. I have quickly written something to improve dead-letter queue management and replayability to support an active issue, where the underlying code quality didn’t matter as much as its correctness. On the other hand, when I’m building a new feature in an internal SDK, it’s a problem I want to think deeply about. Every line of code and how it drives the developer experience matters so much more to me, it’s something I want to do and not offload to an agent (who even with the best AGENTS.md is probably going to have differences in structure, style etc.)
I’ve found I’m able to (for now at least) carve out tasks that give me that joy of programming, by qualifying them on how much I feel it needs that personal touch.