Readit Newske4qqq commented on Linux Foundation launches an open source fork of Redis linuxfoundation.org/press... · Posted by u/ke4qqq
This fork is going to be BSD licensed, so all of the fixes and improvements can upstream to Redis.
redict is LGPL licensed, so that can't happen.
You say that like it's a problem. Isn't the point of open source to be able to share so that others can take advantage of a solution to a given problem?
Translation: "someone noticed it trending on HN, decided it was bad publicity, and that they should do something about it"
Implication: what mattered was the bad publicity, not the poor support infrastructure. The latter won't change, and the next person with similar problems will get the same runaround, and probably lose their data.
/c (cynic, but I suspect realist)
The various teams (anti-fraud and support) are investigating how we failed this customer so we can improve and hopefully keep this from happening again. (This is the ‘Correction of Error’ process that’s being worked on. And CoE’s aren’t a punitive ‘blame session’ - it’s figuring out how a problem happened and how we can fix or avoid it systemically going forward).
To be fair, the publicity did mean that multiple people were flagging this and driving escalations around it.