> If your database goes down at 3 AM, you need to fix it.

Of all the places I've worked that had the attitude "If this goes down at 3AM, we need to fix it immediately", there was only one where that was actually justifiable from a business perspective. I'm worked at plenty of places that had this attitude despite the fact that overnight traffic was minimal and nothing bad actually happened if a few clients had to wait until business hours for a fix.

I wonder if some of the preference for big-name cloud infrastructure comes from the fact that during an outage, employees can just say "AWS (or whatever) is having an outage, there's nothing we can do" vs. being expected to actually fix it

From this perspective, the ability to fix problems more quickly when self hosting could be considered an antifeature from the perspective of the employee getting woken up at 3am