I have been looking for the term to describe this kind of enterprise software. It has glossy dashboards that are sold to VPs with the flash, "Monitor the entire company from one screen!" The actual rank and file users hate the product because little attention is ever given to the day-to-day workflows. Things barely work, super convoluted, etc.
An accountant friend was just migrated to Workday(?) for their backend. Apparently whatever labyrinth configuration they have can only export 12,000 rows at a time. The official workaround they were given was to run reports in one week batches when a month of data is required. Previous solution could seemingly export unlimited amounts of data and time windows. A complete technical failure for which everyone should be ashamed.
The story is the same for the system of record for almost all enterprises:
https://open.substack.com/pub/healthapiguy/p/there-will-be-b...
Anyone who has ever looked at an EHR/EPIC screen, can tell you that the 1990s Web called, and wants its tables and frames back.
In fact, one doctor I went to, still ran Windows 95 (in 2009), because they didn't want to deal with new interfaces.
Engineers are notoriously unsympathetic to usability and simple GUIs, but I have found them to be an absolute gold mine, if you want people to actually use your product. Apple and Google are trillion-dollar companies, now, mainly because of their simple, usable UX.
This is actually not unique to healthcare (see others above posting about Learning Management Systems and Workday). As a result, most enterprise software across verticals is similarly dated. Some research here: https://open.substack.com/pub/healthapiguy/p/there-will-be-b...