Fair usecase. The problem with supporting sales reps is that they need answers, not pointers to documentation. That subtle difference ends up making a significant difference in product direction
It's definitely a use case that's pretty common. I've been in post-sales/tech support most of my career but it's a similar battle. Leads to a lot of waste of technical resource time. Though I think probably being able to point as much as possible to documentation is probably where I would start.
I remember when I was 10 years old at a computer camp during the summer at a local college. They had me set up my first email account with hotmail. They all asked us to lie about our age. I think even then they had restrictions that you had to be 13 years old.
But - that was over 25 years ago. The internet was a much different place.
UKG announced the same thing a couple days ago. Mandated 3 days per week in office, even for people who had been working remotely for years. Prior agreements with employees are being disregarded. Pretty much all employees are upset with this. From this Amazon announcement it does appear to be a coordinated effort by big tech companies.
My old employer used twilio extensively for allowing the employees of customers to do automated clockouts/clockins. They seemed like a dumpster fire of a company to work with but that they had telephony figured out made them hard to dislodge from the market.