The damage that a Thiel/Musk owned industrial bot swarm can do is much greater imo. I've seen Discord bots (shapes.ai) that can converse responsively in gen Z slang, react emotionally when praised or insulted, display great political astuteness, and are virtually indistinguishable from real people. Someone with enough money can deploy those at massive scale and keep the operation secret.
Regulatory agencies can forward complaints to other authorities and act based on them even if they can't resolve the particular issue for the complainant.
That said my theory about power and privilege is that it's actually just a symptom of a deep fear of death. The reason gaining more money/power/status never lets up is because there's no amount of money/power/status that can satiate that fear, but somehow naively there's a belief that it can. I wouldn't be surprised if most people who have any amount of wealth has a terrible fear of losing it all, and to somebody whose identity is tied to that wealth, that's as good as death.
It serves to have an underclass that politicians can dump on, it seems.
UBI and/or UBS (universal basic services) would be so much better but there was a sustained propaganda campaign to tell people that free things are communism and therefore bad. Now Western countries are becoming ungovernable due to regulatory capture, tax evasion and industrial-scale manipulation of opinion by the elites, so fixing these problems within the current democratic system is an extremely uphill battle. At least Mamdani's election gives us some hope in the US, but there's only so much one city or even one country can do on its own without worldwide changes.
Yes, mistakes happen; yes, people get over charged. But to imply people are shamed for asking to correct the error just seems...odd.