I feel so much better! /sarcasm
How tone deaf can they be?
Whenever there are serious privacy concerns about how this sort of technology, you have a statement like attached. It doesn't address what people are worried about. They never directly address it.
Racism is certainly the biggest concern of the media, which may or may not reflect the publics general concern.
Spam calls in the UK for example, are rare. All of the spam calls I get are from my US desk number.