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charlietango592 commented on Cursor IDE support hallucinates lockout policy, causes user cancellations   old.reddit.com/r/cursor/c... · Posted by u/scaredpelican
SCdF · 4 months ago
> * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support.

Don't use AI. Actually care. Like, take a step back, and realise you should give a shit about support for a paid product.

Don't get me wrong: AI is a very effective tool, *for doing things you don't care about*. I had to do a random docker compose change the the other day. It's not production code, it will be very obvious whether or not AI output works, and I very rarely touch docker and don't care to become a super expert in it. So I prompted the change, and it was good enough and so I ran with it.

You using AI for support tells me that you don't care about support. Which tells me whether or not I should be your customer.

charlietango592 · 4 months ago
Not trying to defend them, but I think it’s a problem of scaling up. The user base grew very quickly and keeping up with the support inquiries must be a tough job. Therefore the first like of defense is AI support replies.

I agree with you, they should care.

charlietango592 commented on Ente Auth: open-source Authy alternative for 2FA   ente.io/auth/... · Posted by u/memset
charlietango592 · a year ago
This makes me want to restart working on Owky - my 2FA open-source pet project.

Owky is short for “Own your keys”. Therefore the user owns the data - can easily be exported, and there’s no server sync (on purpose). No iCloud sync, nothing.

The app needs some love indeed, but it’s in a usable state.

charlietango592 commented on Show HN: Invoice Dragon – An open source app to create PDF invoices   invoicedragon.com/... · Posted by u/lanijuyi
charlietango592 · 2 years ago
Nice work!

Reminds me of Manta https://github.com/hql287/Manta, which unfortunately has been abandoned 5 years ago.

charlietango592 commented on Tell HN: Nearly all of Evernote’s remaining staff has been laid off    · Posted by u/baron816
charlietango592 · 2 years ago
AFAIK, Bending Spoons is a company that successfully launched a couple of mobile apps and they know how to make a living out of it.

According to an engineer who works for them and who I know, it’s a very demanding and stressing environment to work in. Probably they simply plan to throw more work at their existing employees.

The plan was to buy Evernote and make it profitable. It wouldn’t surprise me if they kill the project if it turns out not to be profitable.

charlietango592 commented on Ask HN: Best books you read in the past decade?    · Posted by u/Anon84
charlietango592 · 6 years ago
Thinking fast and slow, by Daniel Kahneman

Sapiens - A short history of humankind, by Yuval Harari

charlietango592 commented on Ask HN: Who wants to be hired? (May 2019)    · Posted by u/whoishiring
charlietango592 · 6 years ago
Location: Romania, Europe

Remote: Yes.

Willing to relocate: I am open to spend 1 month max on site, but I mainly work remote.

Technologies:

  - ReactJS, Gatsby, React Native, Expo, Redux

  - NodeJS, GraphQL, Docker, Linux (Ubuntu, Alpine Linux), balena.io

  - MySQL, MongoDB, Elasticsearch, Logstash, Filebeat, Metricbeat
Resume/CV: On request

Email: catalin[at]charlietango[dot]co

Deleted Comment

charlietango592 commented on Ask HN: Who wants to be hired? (April 2019)    · Posted by u/whoishiring
charlietango592 · 6 years ago

  Location: Romania, Europe
  Remote: Yes.
  Willing to relocate: No. I am open to travel and meet, but I work mainly remote
  Technologies:
    - ReactJS, React Native, Redux
    - NodeJS, GraphQL, Docker, Linux (Ubuntu, Alpine Linux), Resin.io
    - MySQL, MongoDB, Elasticsearch, Logstash, Filebeat, Metricbeat
  Résumé/CV: On request
  Email: catalin[at]charlietango[dot]co
I'm not interested in full-time contracts, I will consider only part-time or project work. Don't ask me to build your landing page; I usually build more complex systems.

charlietango592 commented on GitHub dashboard UI refresh   github.blog/2019-01-16-da... · Posted by u/rococode
charlietango592 · 7 years ago
seems distracting to me

u/charlietango592

KarmaCake day5January 13, 2016View Original