Designing more forgiving interfaces.
I work in the public sector in India. Usually forms here are phrased in threatening terms - you can submit any document only once, and there is a threat of perjury for just uploading the wrong document etc. I proposed that we can utilise cheap cloud storage so that users can submit documents as many times as they want, and as long as any of the uploaded documents are correct, then it will be accepted.
This reduced the phone calls our office received by about 80 percent.
How much did it increase the workload and manual error rates of the reviewer for having to check multiple documents?
I love Finland. You can tell from the moment you arrive that the entire country cares about the welfare of everyone there.
It started when we got on the train from the airport. We were told that not only do kids ride public transit for free, but anyone pushing their stroller does too. Talk about supporting families!
And then when we got off the train in downtown Helsinki, what I didn't see anywhere were homeless people or beggars. I only saw one person who talked as if he had mental issues, but even he looked well cared for -- he had decent clothes and looked like he had a healthy diet. My guess was that he was living in a shelter and had competent mental health care.
Not having to tip servers was great, especially knowing they were making a living wage.
Overall 10/10 for their society. If it weren't for the weather and winter darkness, I'd totally live there if they'd take me.
Romanian beggars are a common sight during warmer months.