Hey, papercups looks like something I was searching for the other night but never managed to stumble upon. I just checked my search history and maybe that will be useful for you to see.
'intercom', 'intercom alternative', 'intercom alternative producthunt', 'slack live chat integration'
I remember that the majority of the producthunt recommendations were dead projects and the 'Top 5 intercom alternatives'(etc.) articles didn't seem to mention you.
Hopefully this will help in some small way :)
However from a product point of view I wouldn't necessarily want to pipe that into an LLM and have it reply, I think in a lot of use-cases there needs to be a tool/function calling step before a reply. Down to chat with anyone reading this who is working along these lines!
edit: tincans as mentioned below looks excellent too
editedit: noooo apparently tincans development has ended, there's 10000% space for something in this direction - Chris if you read this please let me pitch you on the product/business use-cases this solves regardless of how good llms get...