Role: UX Researcher (mixed-methods / product discovery)
Experience: 3+ years
Email: rvbceilx0@mozmail.com
UX researcher with a background in cognition and communication, 3+ years on data- and AI-driven B2B/ERP products. I run mixed-methods studies (interviews, usability tests, concept tests, surveys, diary studies, JTBD, journey mapping, basic telemetry) and turn messy workflows and stakeholder questions into clear, actionable recommendations for product, design, and engineering. I’m mainly looking for interesting, challenging work with teams that are willing to listen to research; I’m flexible on domain and stage.
I research how people actually use AI products — then make them better. Cognitive science background (MSc), 3+ years on B2B/SaaS at a major tech company. Led the discovery research that took an AI agent from "what if" to production. Ran seven evaluative studies for gen-AI features now serving 100K+ monthly users. Also did a stint as a business analyst in financial services and led an AI data annotation team at a health-tech startup.
Methods: interviews, usability/concept testing, surveys, JTBD, journey mapping, quant in R/Python. Thesis on cognitive biases in LLMs. Looking for a team that uses research to make decisions, not to validate them.