there is a LOT of activity at the manager level that you never see and therefore don't often think about when you are an IC.
Case in point: trying to retain good people.
Good people often times end up wanting to leave for a variety of reasons ranging from ludicrous to 100% legitimate. They often announce they are leaving to their direct manager and maybe one other person (E.g. head of another team they work with etc).
Given that they are good and worth keeping, this triggers escalations, meetings with the employee and between managers, senior managers and HR. In the best case, this leads to a successful retention.
However, the only people that know any of this happened are the employee and the manager tier. The other employees have zero idea any of this occurred unless someone shares/mentions it. I point this out b/c multiple times as an IC, I thought "no one will care if I leave b/c I never see managers actively trying to keep people".
The point of this story is twofold: - managers do a lot of "unseen" work - it's worth researching this kind of thing if you are about to move from IC to manager.
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