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MarkDJong commented on Ask HN: Stripe is holding 50% for 9 month    · Posted by u/MarkDJong
MarkDJong · 3 years ago
Update:

Learnings: “Rolling Reserves” : the safety margin on non-guaranteed payment methods such as credit card, this margin is released after X days.

Mollie says all PSPs, especially after Corona, keep a rolling reserve with customers active in Travel / Hospitality.

Mollie standard is 20% for 90 days.

With additional info (financial report two year record with balance sheet, P&L, CF statement and org chart) they’ll look at lowering this to 15 or 10%.

No answer from Stripe on their take and no relieve. They asked for latest financial statement but told me they do not go into their arguments or structure.

MarkDJong commented on Ask HN: Stripe is holding 50% for 9 month    · Posted by u/MarkDJong
stunncal · 3 years ago
I'm guessing your account is over 50% disputed.
MarkDJong · 3 years ago
0.03% chargebacks, Stripe says it's average.
MarkDJong commented on Ask HN: Stripe is holding 50% for 9 month    · Posted by u/MarkDJong
MarkDJong · 3 years ago
This isn't just to air grievances publicly, although it would naturally be great if this helps solve the issue, but also to better understand the playing field.

We are building our own booking engine and need to make choices about a payment provider. Yes, we're considering Mollie again. For this, we would have to build everything outside of our PMS, which in turn lowers the added value of our expensive PMS.

The development in "open banking" software is also interesting. As I understand it now, this could potentially eliminate Stripe as a middleman. Is this already a viable alternative? Any suggestions?

As for risk management, I could imagine that, in addition to macro numbers and global averages, you would also look at specific situations.

In our case, I could demonstrate that we have existed for multiple years with positive figures, payment terms for guests are 20% at the time of booking and 80% two weeks before arrival, the average processing time is 3 months, and we can add metadata to track things for control purposes.

Currently, we already have €600k tied up, but if you had warned during onboarding that we were in a risk group based on macro figures, I would have been happy to provide additional information. So don't just let anyone in, but screen at the front door.

Furthermore, I'm wondering to what extent it is Stripe's responsibility to estimate risks and fully cover these for the end user, as opposed to simply transferring funds from A to B. If you wish to do this, guard that front door better, even if it comes at the expense of the lucrative pile of money being held back. But this would be challenging when wanting to serve startups?!

u/MarkDJong

KarmaCake day25July 10, 2023View Original