Another app I had that got worse was camscanner - a scanner app that would take a picture of a document and create a .pdf out of it.
It was sold to tencent. The "privacy policy" - when you could access it (broken links) was written in broken english that basically said it did anything it wanted with your .pdf files.
The kinds of documents I would image to .pdf were extremely sensitive personal documents - think w2, documents with SSN, etc...
At least apple notes eventually added a version of camera to .pdf (though it wasn't obvious how to use it when it came out)
If anyone has good alternative suggestions I'm open, I haven't tried to look as I don't use it much anymore.
My wife fell into this category when we first met, after I began teaching her even just some basics and she learned to question things and be more careful, I haven't needed to "diagnose" her computer in a long time (I still do regular maintenance, but irregular issues never come up anymore). So I would say that education is the biggest key in this regard, teach them to start with a zero trust model.
I have the displeasure of working with a team member who does the exact opposite: at every chance he gets, he expressed his displeasure regarding other team members to management. Once I confronted him about that behavior and he stated that those who fix problems get promoted while those who create them get passed over, and he believed that by pointing other people's flaws he would improve his chances of moving upward.
I firmly believe that's the main reason most people don't praise anyone else. If they do, they are calling out their competitor's positive contributions, while no one reciprocates in kind.
My basic point is this, even those with the wrong mindset can be swayed with the right mindset, as long as it is sincere.
I have also considered looking into mirroring my data on a trusted hosting provider for some day when I can afford to pay.
The honest approach would be to either grandfather existing customers at the promised price point ($0) possibly at a loss, or shut it down and offer a one-click migrate-my-data button and empower customers to shop around for the price / quality tradeoff they are willing to pay for. Of course, that will never happen, because antitrust in this country is toothless, paid for by the exact same corporations that engage in anti-competitive behavior.
Re: interaction during the run, I thought about allowing you to interact and just pausing the run while you do, but thought that too many people would interact accidentally, pause the run and then not understand that they had to click somewhere to resume. It's a feature that would technically be ideal, but practically would throw a lot of people off-track with incidental interaction I think (I had this same issue with the decision to start the run right away instead of giving the user and overview at the beginning. Technically, I think it would be ideal, practically, I think a lot of people could miss the main feature of the site altogether).
Speed-wise, I've already slowed it down a good amount from the original iteration, if you can believe that, but I could take it down a little more. There's a weird kind of balance in perceptual speed between camera height and true speed, so I've tried to not give a user full control over speed/zoom, because most options are very bad. I can, at least, take the base speed down a little, and maybe give more precise speed control than what's there. Fundamentally, though, I don't want the default setting to take ten minutes for a run, and I also want you to really be able to see the mountains and canyons.
Also, as it stands right now as of this post I found the UI to be fine, the speed was decent and did a good job of following the path without taking too long or being too fast, I think its at a good balance right now.